SIMPLE Mobile Reviews

I've been a customer for 5 years but can't get anyone on the phone to process a refill. The online system directs me to call but nobody picks up. Makes things really difficult since I'm disabled and can't easily run around.

My phone keeps showing no mobile data and no connection this past month. I can barely text or call anyone. Can't get through to a real person either and it's really frustrating.

Service is really bad and I'm constantly bombarded with spam calls. The blocking feature doesn't work and they keep coming through.

Wouldn't even give this one star if I could. Ordered a replacement phone and spent weeks dealing with an automated system and sleepy customer service people. Nobody seems interested in actually helping you. Skip this company entirely.

Paying extra for mobile hotspot service that doesn't work at all. Called multiple times and nobody can fix it. Customer service reps just read from scripts without actually solving anything, and I never get return calls like they promise.

Wasted hours trying to get hotspot support and it was a complete nightmare. Tech support didn't understand the problem and didn't explain that my SIM expires after 3 months. Got a replacement SIM that didn't work either. Ended up disputing the charges with my bank to get refunded for both hotspots.

Worst phone service provider around. Every single month something goes wrong. The staff is completely incompetent and service is terrible.

Would rate this zero if possible. My husband bought a new phone through the app and we spent FOUR HOURS on phone calls with FOUR different reps trying to activate it. The phone gets texts but not calls. They kept transferring him without fixing anything. Can't believe they sell phones on their website but can't activate them. Lost $220 and had to switch companies and buy another phone.

Got hit with an unexpected $50 overcharge on my account that I've had for years. My monthly bill is supposed to be $135 for 4 lines, but this time it charged $185. Called right away and the rep told me a credit would be applied, but when I followed up a week later, I learned it was just a ticket for future billing, not an actual refund. Still waiting to get my money back.

Bought a phone for $43 but then got quoted $150 just to unlock it from their network. That's more than the phone itself costs. The only other option was waiting 12 months, but I needed my number activated right away. Returning everything and never buying from them again.