SIMPLE Mobile is a wireless service provider offering monthly cellular plans. This page shows verified customer reviews and ratings for SIMPLE Mobile, helping shoppers understand real experiences with the company's service quality, customer support, and overall reliability.
SIMPLE Mobile Reviews
1.0
25 reviews
What Shoppers Say About SIMPLE Mobile
Created with AI, based on recent reviews
SIMPLE Mobile is rated 1.0 out of 5 by 25 shoppers, with all reviews giving the service one star. Shoppers report pervasive service quality issues including slow data speeds, dropped calls, unreliable hotspot functionality, and SIM cards that stop working without warning. Billing problems are common, with customers describing charges for services they could not access and difficulty canceling accounts.
Customer service emerges as a major complaint across reviews. Shoppers report being unable to reach support, dealing with poorly designed automated phone systems, representatives who lack account knowledge, unprofessional interactions, and calls that are disconnected. Multiple reviewers mention needing to escalate complaints to the Better Business Bureau to obtain basic assistance. The combination of unreliable service, inadequate support, and billing practices has led shoppers to switch to competitors, with some characterizing their experience as scam-like.
Customer Reviews (25)
Sorted by: Most recentChristopher L.Mar 20, 2025
Bought a new phone at a store with my own money and just needed to move my SIM card from my old phone. Was told my new phone is locked and I have to keep service for 60 days before I can unlock it. Why is a phone I paid for in full locked? Don't see any good reviews for this company at all.
DeShawn T.Mar 17, 2025
Got double charged on my card without any explanation. The charges didn't even apply to my account balance. When I called to complain, they admitted seeing the charges and said they'd refund me, but the money never came back. I had to dispute it with my bank to actually get my money back.
Robert C.Jan 17, 2025
My hotspot got hacked and when I tried to report it, customer service couldn't help because there's no real security team. The support is outsourced and basically useless. Threw the hotspot away and I'm done with this company.
Nicole S.Dec 30, 2024
My number got deactivated without any notice from the company. Now when I try to get a new one, they're telling me I need to buy a brand new SIM card instead of helping me out. Really disappointed with how they handle things.
Kevin H.Dec 29, 2024
Redeemed my loyalty points for an Amazon gift card online but never got a confirmation email. Called customer service and the rep said it already expired without helping me at all. Wouldn't transfer me to a manager either. Lost over 10,000 points after being a customer for about 5 years.
SIMPLE Mobile Review FAQ
How is SIMPLE Mobile's rating calculated?
The rating displayed is the average of all customer reviews submitted to RetailCoupons.com. Each review is weighted equally, and the overall rating reflects the full range of customer experiences reported.
What do customers praise most about SIMPLE Mobile?
Based on current reviews, there are no recurring positive themes. All reviews submitted focus on service failures, billing issues, and customer support problems.
What are the most common complaints about SIMPLE Mobile?
Shoppers most frequently cite poor network quality (slow data, dropped calls, SIM card failures), non-functional add-on services like hotspot, difficulty reaching customer support, unhelpful or unprofessional representatives, and billing for inaccessible services. Multiple reviewers also describe the automated phone system as confusing or deliberately obstructive.
Would customers recommend SIMPLE Mobile?
No. All reviews indicate customers have switched to competitors or are actively seeking alternatives. Reviewers explicitly recommend looking elsewhere for wireless service with better coverage and reliability at comparable or lower costs.
How can I write a review of SIMPLE Mobile?
RetailCoupons.com welcomes verified customer reviews. Share your honest experience with SIMPLE Mobile's service, customer support, billing, and overall value to help other shoppers make informed decisions about wireless providers.
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