Skinstore sells skincare and beauty products from major brands through an online storefront. This page aggregates customer ratings and reviews from RetailCoupons.com shoppers, offering insights into their experiences with product quality, customer service, pricing, and the return process.
Skinstore Reviews
3.5
19 reviews
What Shoppers Say About Skinstore
Created with AI, based on recent reviews
Skinstore receives mixed reviews, with nearly half of shoppers giving five stars and praising the site's user-friendly interface, wide product selection, and responsive customer service via chat. However, a significant portion of customers (26 percent) rate the store one star, citing serious issues including damaged or expired products upon arrival, poor handling of returns, high prices compared to competitors, and unresponsive or rude customer service after negative reviews are posted. Several shoppers report that replacements arrived in similarly poor condition, and some experienced difficulty navigating the return process despite spending substantial amounts.
Common complaints center on product quality and condition rather than selection or browsing experience. Customers express frustration with shipping damage claims, the challenge of initiating returns through the website, and feeling dismissed when trying to resolve issues. While some customers report positive interactions with support staff during the ordering process, others describe a stark contrast in service quality once problems arise, with communication breaking down entirely in multiple cases. The store's pricing is also noted as higher than alternatives, which becomes particularly problematic when customers receive damaged goods.
Customer Reviews (19)
Sorted by: Most recentJames M.Oct 4, 2024
Really disappointed with my experience. My product showed up with a broken seal and the company claimed it got damaged during shipping. They also mentioned there's an inner seal but their customer service was incredibly rude and unprofessional. They don't know how to treat customers right and I'm hesitant about ordering from them again.
Michelle D.Sep 26, 2024
After I left my review they stopped responding to me. I spent 140 bucks and have nothing to show for it. Seriously, avoid this company. They send me sales pitches daily even though I've had nothing but problems. After seeing my negative review they sent a replacement but it arrived in the same terrible condition as the first one, old and leaking. I've emailed their support team close to 30 times with everything they asked for including photos and my details, but now they've gone silent. I'm stuck with two broken leaky items and nobody will talk to me about it. Hands down the worst customer service I've ever experienced.
Rebecca T.Sep 24, 2024
This place is a complete ripoff and operates like a scam. You can get the same products elsewhere for way less money, still brand new and sealed. Plus their return process is broken. I spent weeks trying to return something but their site kept rejecting my order info and customer service wouldn't help create a return label. I had to try manually multiple times. They have an F rating on BBB for a reason and even changed their company name. At this point it's not even about losing money, it's about how dishonest they operate.
Michelle V.Sep 20, 2024
Pricing on certain items is pretty expensive, but I don't have much choice since I need these products for my skincare routine.
Vincent P.Sep 12, 2024
Really happy so far with Skin Store. This was my first purchase and I actually ran into trouble applying a promo code, so I reached out via their chat feature. The team was super helpful and friendly and got everything sorted out for me. Haven't gotten my package yet but I'm really impressed by how big their selection is and how well they handled my issue.
Amanda P.Sep 9, 2024
Delivery was incredibly quick and the free gift was fantastic. The travel pouch is way bigger than usual promotional bags, so now I have plenty of room for my products. Really grateful for that extra touch.
Marcus T.Sep 7, 2024
Not recommending this place. They ship wrong quantities and overcharge you for items you didn't order. Their customer support team is unfriendly and unhelpful.
Skinstore Review FAQ
How is Skinstore's overall rating calculated?
Skinstore is rated 3.5 out of 5 based on 19 customer reviews on RetailCoupons.com. The rating reflects all submitted reviews, with approximately 47 percent giving five stars, 11 percent giving four stars, 11 percent giving three stars, 5 percent giving two stars, and 26 percent giving one star.
What do customers praise most about Skinstore?
Shoppers consistently highlight the site's user-friendly navigation and simple browsing experience. Those who had positive experiences also commend the wide selection of brand-name products and note that customer service representatives via chat can be helpful and friendly when responding to inquiries during the ordering process.
What are the most common complaints about Skinstore?
The primary complaints involve receiving damaged, expired, or leaking products; difficulty initiating returns through the website system; high prices relative to competitors; and deteriorating customer service after customers post negative reviews. Multiple shoppers report that replacements arrived in similarly poor condition, and some experienced unresponsive support when attempting to resolve issues.
How do customers describe their return experience?
Several reviewers report serious frustration with Skinstore's return process, noting that the website rejected their order information and customer service would not help create return labels. One shopper spent weeks attempting to return an item without resolution, suggesting the return system may have technical or operational issues.
Would shoppers recommend Skinstore?
Recommendations are divided. Five-star reviewers indicate satisfaction with their experience and express they would order again. However, one-star reviewers explicitly state they are hesitant about reordering and caution others to avoid the company, particularly due to product condition issues and service inconsistency.
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