Southwest Vacations (operating through Southwest Getaways) books vacation packages including flights, hotels, and other travel services. This page aggregates shopper reviews and ratings to help you understand what customers actually experience when booking and taking trips through this service.
southwestvacations.com Reviews
1.0
16 reviews
What Shoppers Say About southwestvacations.com
Created with AI, based on recent reviews
Southwest Vacations is rated 1.0 out of 5 by 16 shoppers, with all reviews giving the lowest possible rating. Shoppers report serious issues across multiple categories: billing problems including unexpected charges for baggage that packages claim to include free, points not being awarded correctly or at all, misleading information from booking agents about what is and is not included in packages, and failure to resolve complaints adequately. Several customers describe feeling scammed or nickel-and-dimed, with one reporting being charged multiple times for a booking that never went through and another noting that advertised amenities like airport transportation were not actually available despite agent confirmation.
Customers consistently express frustration with the company's lack of transparency regarding what package inclusions actually cover and describe poor customer service when attempting to resolve issues. Complaints range from missing items (a watch reportedly stolen from a hotel room with no resolution offered) to room errors that the company acknowledged but only partially compensated. The overwhelming consensus from these reviews is that shoppers do not recommend using Southwest Vacations for vacation bookings.
Customer Reviews (16)
Sorted by: Most recentSteven N.Nov 10, 2024
Worst Company I've Ever Used. We booked through them and our flight got delayed. By the time we arrived at the prepaid hotel, they sold our room and refused any refund. Four hours on the phone with Southwest Vacations reps who barely spoke English, and their response was basically tough luck. They said we should have called the hotel during our delay. Because we arrived six hours late, we had nowhere to stay and needed three extra flights to get where we were going. I'd give them zero stars if I could. My husband is a top tier member and we're taking our future trips elsewhere.
Marcus T.Sep 28, 2024
SW Vacations Has Nothing to Do With Southwest Airlines. They sent confirmation for my Las Vegas getaway with flights and hotel. Problem is, the hotel never received any reservation from them! Three weeks later and still dealing with this mess. The hotel says nothing is booked on their end. I'm about to verify my flight too. Seriously, stay far away from this company.
Thomas B.Sep 16, 2024
Booked Phoenix to Vegas and Got Burned. I cancelled a month early and got my airline credit back, but they refused to refund the hotel and shuttle because I supposedly didn't purchase travel insurance. I asked them multiple times to send proof of my booking terms showing the no-refund policy, but they never responded. I could have booked the same hotel with a real cancellation policy for the same price. Their business practices are awful and I'd never recommend them.
Jennifer L.Jun 20, 2024
Deserves Zero Stars. Southwest Vacations pretends to be connected to Southwest Airlines but they're not. They owe me money, yet after countless phone calls, nobody can help. Southwest Airlines even confirmed they sent my refund to Southwest Vacations. When I request a supervisor, they just hang up on me.
Patricia R.May 6, 2023
Their System Is Outdated and Confusing. The whole booking process was clunky and tough to navigate. I lost $1000 in a single day and ended up with some airline credit that I can't transfer to anyone else.
southwestvacations.com Review FAQ
How is Southwest Vacations rated on RetailCoupons.com?
Southwest Vacations is rated 1.0 out of 5 based on 16 customer reviews. All reviews submitted are one-star ratings, reflecting serious concerns about billing, customer service, and package transparency.
What are the main complaints shoppers mention?
Reviewers report unexpected charges for services claimed to be included (baggage fees, transportation), points not being awarded as promised, incorrect room assignments with inadequate compensation, misleading information from booking agents about package inclusions, and billing issues including multiple charges. Several customers also describe feeling the company has misrepresented what is included in vacation packages.
Do customers recommend booking with Southwest Vacations?
Based on the reviews available, customers do not recommend using Southwest Vacations. All submitted reviews are critical, with shoppers stating they will not use the service again and warning others about hidden costs and poor customer service.
Are there common issues with points or rewards through this service?
Yes. Multiple reviewers report problems with Southwest rewards points, including points being backdated to reservation date rather than stay completion date (affecting companion pass qualification) and points promised as booking incentives never being awarded or credited despite promises from customer service.
How can I write a review of Southwest Vacations on RetailCoupons.com?
If you have booked a vacation package through Southwest Vacations, you can share your experience by submitting a review on RetailCoupons.com. Include details about what you booked, what went wrong or right, how the company responded to issues, and whether you would use the service again. Honest, specific feedback helps other shoppers make informed decisions.
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