Soylent offers meal replacement powders and ready-to-drink beverages marketed as nutritionally complete alternatives to traditional food. This page aggregates customer ratings and reviews from shoppers who have purchased directly from Soylent, providing insights into product quality, shipping reliability, and customer service experiences.
Soylent Reviews
1.8
16 reviews
What Shoppers Say About Soylent
Created with AI, based on recent reviews
Soylent is rated 1.8 out of 5 by 16 shoppers, with the vast majority expressing serious dissatisfaction. Recurring complaints center on product quality changes without notification, shipping failures including damaged deliveries with no meaningful customer support response, poor order processing and communication, ingredient formula changes that disappointed long-term customers, and operational issues such as a broken subscription cancellation feature. Customers report extended waits for support responses and unresolved problems after multiple follow-up attempts.
A small number of reviewers give the product five stars, though their feedback provides little detail about what they value. The overwhelming pattern suggests systemic problems with product consistency, logistics, customer service responsiveness, and transparency that have frustrated even previously loyal subscribers.
Customer Reviews (16)
Sorted by: Most recentVictoria E.Dec 13, 2021
The customer support here is really disappointing. My order was running late and since I was traveling internationally for over three months starting the next day, I reached out asking if they could send it back to their warehouse instead. I got a reply telling me not to worry because my package would arrive soon. That totally missed what I was asking for.
James K.Jun 1, 2021
The actual product works well enough, but their customer service left me really disappointed. As someone ordering to Hawaii, I knew shipping would be pricier than mainland. What caught me off guard was my powder subscription jumping from $15 to $112 without any heads up from them. When the product itself costs $52, having shipping more than double that makes you seriously reconsider whether to stick around. They definitely should have communicated this change beforehand.
Sarah N.Mar 23, 2021
I ordered a powder case and paid for it. When I asked them to update my shipping address to somewhere else in my state where shipping costs wouldn't change, they made the switch. But what I received was a liquid case that cost half the price of what I ordered. I tried reaching out to Soylent multiple times and got nothing but silence. My payment processor finally refunded me, but Soylent never even acknowledged the issue. I was genuinely excited about making Soylent powder part of my routine, but after this mess, I'm completely done with them. If they can't get the right product out the door and won't talk to you about it, there's no point.
Michael R.Mar 13, 2020
The product itself is fantastic and I've been drinking it since mid-2019, but something's changed with quality control. My last couple shipments arrived with bottles that were way too close to expiration. Just got a delivery where the bottles expire around the same time as my previous order, and I still have about five bottles sitting here. Before, I'd always get products with best buy dates months away. This recent trend is really disappointing and not what I'm used to from them.
Ryan T.Jan 24, 2020
Had a rough first week getting my body adjusted to Soylent, but honestly I'm all in on it now.
Soylent Review FAQ
What is Soylent's average rating?
Soylent is rated 1.8 out of 5 based on 16 customer reviews on RetailCoupons.com. The rating distribution shows that 75 percent of reviews are one star, 13 percent are three stars, and 13 percent are five stars, with no two or four star ratings.
What problems do customers most frequently mention?
The most common complaints involve damaged shipments with poor customer service follow-up, lack of communication about order status, product quality changes without notice, ingredient formula modifications that disappointed long-term users, and difficulty cancelling subscriptions due to technical issues.
Do customers report good experiences with Soylent's customer service?
No. Multiple reviewers describe customer support as unresponsive, including reports of ignored emails, extended chat waits, and failure to resolve issues even after providing documentation and multiple follow-up attempts.
Have customers noticed changes to Soylent products?
Yes. Long-term customers report that products like the Cacao Powder taste noticeably different and weaker than before despite identical version numbers, and that the ingredient list has changed to include more natural and artificial additives than when they originally started using the product.
Should I buy from Soylent based on these reviews?
RetailCoupons.com presents customer feedback without recommendation. The review data reflects widespread concerns about product quality consistency, shipping problems, and customer service responsiveness that potential buyers should consider before making a purchase decision.