Spalding is a sports equipment retailer selling basketballs, hoops, and related gear. This page aggregates shopper ratings and reviews of Spalding.com to help you understand what customers experience when buying from the brand, including feedback on product quality, assembly, and customer service.
Spalding Reviews
1.9
13 reviews
What Shoppers Say About Spalding
Created with AI, based on recent reviews
Spalding is rated 1.9 out of 5 by 13 shoppers, with reviews showing a deeply divided customer base. A small group of shoppers praise the value, quality of certain products, and friendly service. However, the majority of reviewers report serious quality control issues including defective products arriving damaged or unassembled, and they express frustration with customer service that they describe as unresponsive, dismissive, and unwilling to escalate concerns to supervisors.
Recurring complaints center on assembly problems with basketball hoops that go unresolved for months, product defects such as balls arriving unglued, and a returns process that shoppers say is prohibitively expensive due to shipping costs and restocking fees. Several reviewers report being stuck in prolonged disputes with customer support and cite difficulty reaching supervisors or receiving timely responses to follow-up emails. These service and quality issues appear to be the primary drivers of the low overall rating.
Customer Reviews (13)
Sorted by: Most recentDavid L.Jul 26, 2023
The basketball backboard cracked and became brittle after just 3 years of being out in the sun.
William H.Feb 19, 2021
Got a baseball goal for the grandkids as a Christmas present back in 2019. Wind knocked it down in August 2020 and damaged the base. I've reached out to Spalding several times since then, but as of February 2021 I'm still getting excuses about why they can't send me replacement parts for a $275 item. If you're thinking about buying from them, be warned.
Spalding Review FAQ
What is Spalding's overall rating on RetailCoupons.com?
Spalding is rated 1.9 out of 5 based on 13 customer reviews. The rating reflects a significant number of one-star reviews alongside a smaller group of four-star reviews, with very few middle-range ratings.
What do shoppers praise about Spalding?
A minority of reviewers highlight good value for the price, praise the quality of certain products, and mention friendly and helpful staff. Some shoppers report positive experiences with specific items and customer interactions.
What are the most common complaints about Spalding?
The most frequent complaints involve product quality defects (such as balls arriving unglued or hoops with assembly problems), extended wait times for issue resolution, unresponsive customer service, reluctance by support staff to escalate concerns to supervisors, and an expensive returns process that includes shipping costs and a 15 percent restocking fee.
Do shoppers recommend buying from Spalding?
Based on review sentiment, most reviewers do not recommend Spalding, particularly for customers who may need post-purchase support or who receive defective items. The small group of satisfied shoppers suggests positive experiences are possible, but they appear to be the exception rather than the rule.
How can I write a review of Spalding on RetailCoupons.com?
You can submit a review on the Spalding store page at RetailCoupons.com. Share your honest experience with the product quality, shipping, customer service, and overall value to help other shoppers make informed decisions.