JanSport Reviews

The promised delivery timeline wasn't met at all. I ordered on the 25th of August expecting it in 4 business days as they stated. It showed up September 8th, which is 11 business days later. I contacted customer service about the delay and they basically said I was impatient to be asking about it. They didn't acknowledge missing their own deadline or apologize. I won't order from their website again because Amazon is way more dependable. The product itself is good, but their customer service is seriously lacking and they don't seem to care, which is sad.

This whole ordeal has been incredibly annoying. I sent a backpack to their warranty team and found out it couldn't be fixed. They gave me an e-gift card for a new item, which sounded great at first. But then I realized I couldn't actually use the card on their website. There's no gift card option available, and it keeps getting overwritten by credit card fields. Customer service wasn't helpful and marked my case as closed. Desperate, I tried calling them again and spoke with a very helpful rep named Josi who was genuinely nice and tried to help. She offered to process my order over the phone, but even she ran into the same problem with the gift card not working. At least I wasn't losing my mind! Still, after all this effort, I haven't gotten my replacement. They say I need to contact the gift card company, which is turning into a complete nightmare.

I've had to replace my school bag twice in 2.5 years. The zippers constantly get stuck on the protective flap thing and are basically impossible to fix. Everything breaks down so quickly and I'm tired of dealing with this bag.

This whole situation has been incredibly frustrating. I ordered a bag and the address filled in wrong during checkout. I noticed immediately and asked to fix it before it shipped. They claimed it had already gone out, but it didn't leave for another week. When it finally shipped, my friend couldn't pick it up at the store so it came back. I've been waiting a month for my refund with zero luck. Every customer service response is basically the same copy-paste message. Calling doesn't get me to a real person either. This experience is unbelievable.

I ordered a JanSport backpack and still haven't gotten it, and I'm really disappointed with how everything has gone. The shipping company has been terrible, and JanSport's customer support is basically non-existent. I've reached out several times through email and phone with no reply. I regret ordering from them at all. I've wasted so much time trying to track down the package with both the shipper and the company, and all for a basic black backpack. Just not worth the headache.

Very frustrated with how this turned out. My son's backpack developed a hole in the bottom. I got in touch and they mentioned their warranty and said they'd either repair it or issue a gift card. I paid $12 to mail it to them for warranty service. They sent an email saying the backpack would be back that day. When I opened the package, nothing had been done. Their response was that the warranty only covers manufacturing defects, not regular wear and tear. The hole didn't count. I'm really upset with how JanSport handled this.

Got a bag that showed up in bad shape. Now I'm stuck paying £17 to send it back when the bag only cost £49.99. Can't get through to customer service on the phone. Honestly, this is the worst retailer I've purchased from.

I shipped my vintage leather Cambridge backpack to warranty service to have two small holes fixed. I made it clear that if they couldn't repair it, I wanted it back. A month passed with absolutely no communication, so I contacted customer service. They said they'd sent me a gift card on some date. I asked why they sent a gift card without explaining and where my bag was. I never got a real answer and they said they didn't have my bag anymore. Eventually they stopped replying, so I had to get a lawyer involved. Finally I got some kind of explanation but no gift card. They said they'd thrown my vintage bag away. They did this without my permission and completely ignored my request to have it returned. That bag meant so much to me and I'd had it for 30 years. I asked customer service multiple times to resend the gift card they said they'd sent, but got no responses. When I eventually called, I found out they'd sent the gift card to a completely different email address that wasn't even mine. Almost four months later I finally got the card. They really don't care about their customers.

Can't count on their lifetime guarantee like you used to. Years ago I sent in a backpack with a broken zipper and they replaced it, which is why I trusted them enough to buy another one. The new backpack's zipper broke way sooner than the first one, and I paid $10 to send it back. When it arrived, they shipped it back without fixing anything and said it was too dirty. It's a backpack that's been used, so of course it looks worn in. It wasn't actually dirty. Seems like they just don't want to honor replacements anymore. Really disappointed in how the company has changed.

Really let down by this purchase. After using the bag just twice, it already had visible wear and tear. There's nowhere to email photos before starting a return, which is frustrating since returning it internationally would be expensive for me. Not going to recommend this and won't be buying from them again.