Sportsman’s Warehouse, Inc. Reviews

Placed an order and got an email saying I'd get an update once it shipped. After more than a week with zero communication, I checked my order status and the website showed no record of it. I called customer service and the rep was really nice. He checked for about five minutes and promised it would ship within two days with a tracking email following. Ten days from my original purchase date, I finally got an email saying the item was unavailable. Clearly this thing was out of stock from the moment I bought it. Since I can't trust their inventory listings, I won't be ordering from this company again.

Had to cancel plans because Sportsmans Warehouse shut down my order without any warning even though I'm a registered customer. When I reached out to find out what happened, they mentioned security concerns but refused to explain what those actually were. This left me stranded without gear I absolutely needed for work. I'm really disappointed because competitors like Bass Pro and Scheels always give me a heads up if there's any issue with my orders, no matter how small. I'm done shopping here and taking my business elsewhere to somewhere I can actually rely on.

Would give them zero stars if the system allowed it. They have genuinely awful customer service with staff who have terrible attitudes. They'll hang up on you if you ask for a supervisor and act offended if you question why you need one after explaining your issue. The staff seems incompetent and rude. Companies like this are heading toward closure just like we saw with Macy's because they don't value the customers who actually buy from them. Customers put food on your table, and you need to show some respect. When items are on sale, make sure you actually have inventory to back it up and replace defective merchandise. This was my first and only purchase here. I'm spreading the word to my followers to avoid this place entirely.

Would give them zero stars if I could. This place has absolutely terrible customer service. Staff members are rude, act like they don't care, and will actually hang up when you ask for a manager without even listening to your reason. Where do they hire these people? It's wild how incompetent and disrespectful they are. If they keep treating customers this way, they'll end up closing stores just like Macy's did. You'd think they'd understand that customers are what keep them in business, but apparently not. They need to take better care of the people spending their hard earned money and stop being so focused on squeezing every dollar out. Plus when stuff goes on sale, they should actually have enough inventory to back up the deal and replace damaged merchandise. This was my first and last experience shopping there. I'm telling everyone I know to stay away.

Ordered a small three dollar part that somehow ended up shipping to a store location instead of my home address. That location is over eight hours away from me, which makes picking it up completely unreasonable. It's a small amount of money but the principle matters, and the company hasn't shown any interest in fixing the mistake. I offered to cover shipping costs if they'd just send it to me, but they never even suggested that as a solution. I won't be coming back as a customer.

Watch out ordering online from these guys. Their automated messages make it sound like they're on top of things, but promises about shipping dates and delivery windows don't mean anything. My order arrived five days later than promised, and they charged my card before it even left their facility. One of the store employees even admitted to me that their system isn't great. There might be worse options out there, but not by much.

Had a really frustrating experience trying to change my shipping address. I'd ordered something for store pickup but wanted it sent to my house instead. They said the only way to do that was cancel the entire order, wait up to five days for processing, and then allow another seven days for a refund. Then they asked if I'd like to reorder after all that hassle. I declined and went somewhere else. I won't be ordering from them again.

Their price match guarantee is misleading and doesn't work as advertised. They claim they'll beat prices from various retailers including Amazon, but when I submitted a price match request, they denied it saying the item had to be sold by Amazon directly, not fulfilled by them. Their written policy mentions nothing about this distinction. Amazon doesn't even manufacture outdoor gear, gun safes, and similar products, so this loophole makes their guarantee basically worthless.

These guys are not reliable at all. Orders get delayed and charges aren't accurate. This is not a business you should trust with your money.

Ordered about one hundred thirty dollars worth of socks and they never sent them. When I requested that they ship the order, they refused and just canceled it instead.