Stonemountainhandbags Reviews

Spent seventy bucks on a crossbody bag in a really nice blue color. Once I got it and pulled out all the protective wrapping, I discovered the interior lining was completely loose and everything inside gets all twisted up. Not buying from them again. Really disappointed with this one.

Only carried the bag I bought for one week before the strap completely failed. Left me with a purse I couldn't even use.

Been on hold trying to reach someone for hours now. Put my contact info in everywhere it asked and still haven't heard from anybody. All I need is a return label. I thought I ordered the mini size but got something different instead, and the stuff inside is perfect, still in the box. No packing slip or return instructions came with it. Their phone system just bounces you around to call other retailers or stay on hold, then loops back to tell you to call elsewhere. I ordered from them before and thought they were reliable, but this is a nightmare. I'm not giving up though. I'm returning this and getting my refund, and if it takes past 30 days that's their problem. I'll track down a number somehow because these people clearly don't know how to run a business. This will be my last order with them.

Ordered a Hampton wallet to match my Hampton purse that I've carried for two decades. The order sat in processing forever and when it finally showed up, it reeked of mold and mildew. Completely unwearable. Never had this issue with Stone Mountain before so it was shocking, especially since I had to pay to ship it back.

Ordered a bag on 9/23/2024 but UPS didn't get it until 10/4/2024. I kept calling customer service and got nothing but an away message on repeat with zero callbacks. Finally filed a dispute with my bank on 10/3/2024 and suddenly the purse magically shipped. Their service is terrible and I'm honestly questioning whether this company is even legitimate.

My sister said Stone Mountain bags were good quality so I picked one up. Used it for about a week and the little attachment hook that secures the strap to the bag snapped. I'm handy enough to probably fix it myself, but shouldn't have to do repairs on something brand new. Really let down by the quality.

Bought a couple purses for my wife to upgrade her current one that she's had for years. Turns out I grabbed the wrong style. A rep reached out via email letting me know the model got discontinued but he'd dig through what was left to track down the exact one my wife wanted. I got a $200 credit back on my card and was blown away by how much this person went above and beyond for me. From what I understand, that's five different emails he sent just on my order. I'm pretty knowledgeable about good customer service, and this was top notch. My experience couldn't have been more different from some other negative reviews I've seen.

Used to be a regular Stone Mountain customer for ages. Grabbed a new one for a hundred forty nine dollars and the leather exterior started peeling right off. That bag went straight in the trash. It looked awful and I was honestly embarrassed to carry it. Frustrated and let down. Won't be ordering again, and that's unfortunate.

Tried purchasing a purse but it showed available online when it was actually out of stock. Switched to a different one and that order went through, but then I wanted to cancel a wallet I'd added. A rep emailed me back saying 'I notified the bank. If they don't process it by tomorrow, take legal action. Happy Holidays.' That response right there tells you everything you need to know about how this place operates.

Bought a Stone Mountain bag back in 2017 and carried it as my everyday purse for two solid years. Fantastic bag. When I finally retired it, the inside lining had started tearing, which made sense given how much I used it. Fast forward to February when I picked up another Stone Mountain bag and I'm really disappointed. It's not even going to last a month. One handle is practically ripping apart, the brand label popped off and left this hole, and the whole thing is falling apart. I take good care of my bags, don't stuff them too full, and don't toss them around. The style is actually perfect for what I need, great pockets and a phone slot in a practical tote-meets-shoulder bag design. But it's getting tossed. At least I grabbed it on sale because I'd be absolutely furious if I'd paid regular price. Stone Mountain handbags, I'm done with you.