Stopandshop Reviews

Stop and Shop is okay since it's my closest option, but there are some things that need fixing. I stopped buying their whole cooked chickens because they're too small and overpriced. Also, those plastic containers for the olives and cheese are flimsy and won't even seal right, so I don't buy those anymore either. I hope the higher ups read these reviews and pass along the feedback. If you bring back the bigger chickens and get better containers that actually work, I'll buy from you again. Thanks.

Stop and Shop basically stole from me with no explanation. I tried to buy ice cream and they said it wasn't covered by insurance. But they scanned it and took all my money anyway on a Sunday last month for $27.86. This is awful customer treatment and I'm not going back.

Skip this store if you can. Only one person at the registers, which is typical, and you're waiting 20 minutes while one customer takes forever with 12 other people lined up behind them. The problem is the cashier moves at a snail's pace with every single customer. Fruits and vegetables are often bruised, not fresh, or moldy, hiding under the bottom of sealed packages. When you ask an employee for help finding something, they say it's not their section. By the time a manager shows up after waiting, it's clear they don't really care about you.

Bad attitude after closing time. I went to the store at 8:30 to grab some lobster, but apparently the seafood department closes early while the deli and rest of the store are still open. Not sure what the logic is there. The staff seemed unhappy and just wanted to shut down before the official closing time.

I went to the Lincoln Street location in Holyoke and spoke with the manager about an issue I was having. She really came through and helped me out. Veronica is her name and she's amazing. She went above and beyond. You're lucky to have someone on staff who actually cares about customers. So polite and willing to help. I've never experienced customer service like that at Stop and Shop before. Please keep her around because she's exactly what this company needs more of.

Visited the Stop and Shop on Lincoln Street in Holyoke and talked to the manager about something confusing. She went out of her way to help me. Her name is Veronica and she's a manager. You should really have more workers like her. So helpful and genuinely nice. I've never gotten service like that at Stop and Shop before. Thanks so much for having her on your team.

I've been to the Nanuet location three times and had problems with manager Tisha every single time. She's incredibly rude and nasty. Stop and Shop needs to send her to customer service training because she clearly has no idea how to treat people right. She makes mean comments and smirks when you ask for help, or gets loud and disrespectful when she talks to you. I keep reporting her every time I see her, and I hope the company actually does something about her attitude.

Great place to get everything you need in one trip, from groceries to household items.

This was the worst! The management and supervisors have no clue what they're doing. The store is gross and dirty. Everyone just walks around like they don't care.

On September 16, 2023 I placed a delivery order through Stop and Shop on my phone for $760. I was shocked at the total because I wasn't getting the advertised sale prices. I called customer service before ordering and they said the sales would show up on my final bill, so I went ahead. I also took screenshots of every sale item like they told me to do, over 30 items. When my invoice and delivery arrived, none of the sale prices were applied. I called back and even made them a spreadsheet showing the original price, the advertised sale price, and what they owe me, which came to over $400. They made that many mistakes. Customer service said a supervisor needs to look at it. I'm still waiting and they're refusing to honor the advertised prices even though I've given them dated screenshots of everything. Can someone help me file a complaint and get this resolved?