Swimsuits For All specializes in swimwear across a range of sizes. This page aggregates customer ratings and reviews for the store, helping shoppers understand what to expect from products and service before making a purchase.
Swimsuits For All Reviews
What Shoppers Say About Swimsuits For All
Swimsuits For All receives deeply polarized feedback, with shoppers split sharply between satisfied and dissatisfied customers. Positive reviewers praise the quality of swimsuits, good fit across sizes, and reliable on-time delivery. However, the majority of reviews express serious concerns about customer service, refund delays, and billing issues. Recurring complaints include difficulty reaching support staff, long wait times for refunds (sometimes three weeks or more), failure to process returns or store credit promptly, and unauthorized recurring charges. Several shoppers describe their experiences as fraudulent or scam-like, citing problems with free shipping offers leading to unexpected monthly charges and orders that disappear without refunds or explanations.
The company appears to struggle with operational consistency and responsiveness. While some customers receive their orders without incident, others report being stuck in extended troubleshooting loops, unable to reach representatives or get timely resolution. Return processes seem particularly problematic, with prepaid labels sent but no acknowledgment of receipt or credit issued. Trust issues are evident throughout negative reviews, with shoppers advising others to shop elsewhere and warning against signing up for promotional offers that may result in unauthorized billing.
Customer Reviews (21)
Sorted by: Most recentGot 6 swimsuits from this company and couldn't be happier. I normally wear a 12 but needed to go up to 14 due to some body changes. The larger size fit really well. Everything arrived on time with no problems whatsoever.
This is a scam company and they took $500 from me! The website made me finalize my order before I could pick expedited shipping, even though their chat support said I could add it after. When the order went through without my preferred shipping, I immediately emailed and called to cancel or modify it. Couldn't reach anyone. Waited thirty minutes on hold before I had to hang up. My email wasn't answered until the next day and they said it was too late even though it was only in processing stage. Got transferred to another person who said nothing could be done. Now I'm getting $500 worth of swimsuits after my vacation is already over. Other reviews mention returns don't work either. Absolutely horrible experience.
Wish I could give zero stars because this place has gone downhill fast. My first purchase years ago was fine, but things have really changed. They constantly throw sales at you to make up for awful product quality. If your order goes missing, prepare to wait almost three weeks just to get a refund from their ship date. Honestly, shop anywhere else and save yourself the headache and money.
They offered store credit instead of a refund if I returned my item for free. Sent it back nine days ago using their prepaid label and haven't gotten any credit or even acknowledgment. Asked about it in their chat and got a vague response mentioning some carrier issue. When I pushed for a timeline, the agent just told me not to worry and that they'd let me know. Once I mentioned reporting my experience elsewhere, the chat conversation ended. I think they're just disorganized rather than intentionally scamming, but honestly not sure anymore. Would be happy to provide details but their order history page is so messy I'm not even confident about what order number to reference.
Stay away from this place. They're running a fraudulent operation. Do not sign up for their free shipping offer. I got charged $16.95 monthly for two straight months without authorization until my bank flagged it as fraud. Don't order anything here. Run. I had to get a new credit card because of them.
I ordered on June 28 and now it's late July with still no swimsuit. Had to place a second order. The first one never got refunded. Been lied to, hung up on, and stuck on hold forever. This was their mistake, not mine, yet I'm the one doing all the work, paying twice, and spent over twenty hours on hold. Still no suit. Customer service from this company is absolutely terrible. I understand agents have rules they need to follow but being told repeatedly there's no manager available, being promised free shipping that doesn't materialize, then told whatever they want with zero way for me to push back. But here's what I can control as a customer: I'm done. Removing my info, deleting my account, never buying here again. These people are a joke. Would give zero stars if I could.
Tried placing an order and it got declined with a message saying to call my bank. Checked my account and there's a pending charge for the declined order that never went through, plus no receipt from the company. Called them and spoke with a rep who claimed it wasn't even a Swimsuits for All charge. Got transferred to accounts and they couldn't find any record of it. Then I got sent to the wrong number. Started a dispute with my bank. Called back asking about an old e-gift card and another rep found it but said it needed three to five days to reactivate since it was outdated. Later tried placing another order and ran into more issues with basic account lookup. Here's the main problems: A pending charge showing up for a declined transaction, reps not knowing which companies they work for, and a total mess trying to find order details. Best advice: make sure the rep looks up your account using your email address specifically. They'll ask for your name and zip code too.
These people are crooks. I used their size chart and it was way off. Then I got an email saying I had items left in my cart so I placed the order again. Two days later the same thing happened. Next thing I know, three suits show up at my door. They don't fit so I return them properly but somehow I end up charged for four suits. When I return three of them, they claim they only got two back and refund me pennies. Called them up and they said more refunds were coming. They never did. They won't explain why they sent those fake cart reminder emails either. Don't waste your money on these liars.
They have tons of styles to pick from. However, their return policy is sketchy. When you return something, you only get credit for the item price, not what you paid to ship it. Plus if you want to buy that same item in a different size or color and it's on sale, you can't use your credit toward the sale price. So basically you paid shipping out of pocket, get back less than you spent, and then have to pay full price if you want to reorder a sale item.
This company is the worst. They refuse refunds and only issue gift cards, but keep telling you differently. Sat on hold forever, had a rep ask me to explain everything multiple times and put me on hold repeatedly. Finally got a supervisor on the line after 25 minutes who promised a check refund within 48 hours. Two days later I get a voicemail saying they only do gift cards! This is unacceptable and they're going to hear from me first thing Monday morning. Total disaster.
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