Swiss Knife Shop sells knives and engraved blade products online. This page features customer ratings and reviews from RetailCoupons.com shoppers who have purchased from the store, helping potential buyers understand the shopping experience and product quality based on real customer feedback.
Swiss Knife Shop Reviews
2.0
5 reviews
What Shoppers Say About Swiss Knife Shop
Created with AI, based on recent reviews
Swiss Knife Shop has a divided customer base with significant concerns about order fulfillment and customer service responsiveness. Multiple recent shoppers report orders that never arrived and difficulty reaching the company through phone, email, or chat, with some experiencing delayed responses to inquiries about missing packages and promotional discounts. One loyal customer praises the knife quality and reliability, but recent purchasers describe declining product quality and an inconsistency between the company's stated customer service standards and actual delivery.
The shop's current reputation is heavily weighted toward negative experiences. Shoppers who have encountered problems cite unresponsive communication channels and lack of follow-up on critical issues like undelivered orders and promotional code issues. A small segment of long-term customers remains satisfied with product quality and on-time shipping, but this positive sentiment is overwhelmed by recent complaints about order failures and inaccessible support.
Customer Reviews (5)
Sorted by: Most recentJennifer D.Apr 7, 2026
Thought I was getting a great deal on a quality item, but then the problems started. A week went by after ordering and my engraved piece still wasn't done. When I contacted them, I got an automated response first, even though their site talks up their customer service. Calling directly didn't go better either. The person who answered seemed annoyed to hear from a customer. Since their location is about an hour from where my friend lives, I called to check on status after eight business days had passed. The guy told me it was still being worked on. After waiting a few more days, I finally saw a shipping notification. I called back asking for timing and got told it shouldn't take long since the destination was nearby. Then several more days went by. I tracked the package and watched it go from their store to the postal service, then somehow end up over a thousand miles away in another state entirely. I called again since we're now three weeks in, and when I asked about tracking it, the response made me question whether they even cared about getting this right.
Steven B.Jan 3, 2026
My order never arrived. I tried reaching out to the company by phone and email multiple times but haven't heard back from anyone about my missing package.
David P.Dec 17, 2025
Never received my order. Reached out through their chat feature, sent emails, and called multiple times but couldn't connect with anyone or get a response. Plus they also wouldn't apply a promotional discount for engraving that I was supposed to get.
Patricia M.Sep 11, 2024
Been buying from them for years and liked their knives before, but the newer ones I've gotten lately don't hold an edge like the older versions used to. Quality seems to have gone downhill.
James K.Sep 27, 2021
This is honestly the best knife company I've found when you consider quality and value together. Their customer service team really stands out every single time I deal with them. I've ordered many knives from them over the years, including some as gifts, and the quality is consistently excellent and sharp. Orders show up right on time or even early, and the staff actually knows their stuff. They're easy to work with, professional, and the prices are fantastic. I'm just a regular customer who keeps coming back, not anyone paid to say this. Wish more online shops operated at this level. Thanks for staying great.
Swiss Knife Shop Review FAQ
What is Swiss Knife Shop's average rating?
Swiss Knife Shop is rated 2.0 out of 5 based on 5 customer reviews on RetailCoupons.com. The majority of recent reviews are one-star ratings, with a smaller portion of five-star reviews.
What do shoppers praise about Swiss Knife Shop?
Satisfied customers highlight the quality and sharpness of the knives, competitive pricing relative to product quality, and reliable on-time or early delivery. Long-term customers report consistently excellent products and responsive customer service.
What are the main complaints about Swiss Knife Shop?
The most serious issue is undelivered orders with no resolution. Multiple shoppers report packages that never arrived and found the company difficult or impossible to contact by phone, email, or chat. Other complaints include delayed engraving services, unresponsive customer service representatives, unapplied promotional discounts, and perceived declines in product quality in newer inventory compared to older purchases.
Would shoppers recommend Swiss Knife Shop?
Based on recent reviews, most shoppers would not recommend the shop due to order delivery failures and poor customer service responsiveness. One long-term satisfied customer does recommend the company, but this positive experience contrasts sharply with recent negative feedback.
How can I write a review for Swiss Knife Shop?
To share your experience with Swiss Knife Shop on RetailCoupons.com, visit the store's review page and submit your rating along with details about your purchase, product quality, shipping experience, and customer service interactions. Honest feedback helps other shoppers make informed decisions.