TAFT sells dress shoes and boots known for their style and design quality. This page aggregates customer reviews and ratings for TAFT, helping shoppers understand the real experiences other buyers have had with both the products and the ordering process at taftclothing.com.
TAFT Reviews
2.2
15 reviews
What Shoppers Say About TAFT
Created with AI, based on recent reviews
TAFT has a divided customer base, with shoppers praising the quality and style of the shoes themselves when orders arrive correctly. Loyal repeat customers report generally positive experiences with straightforward returns processes for sizing issues. However, the company faces serious operational challenges that overshadow product quality. Recurring complaints include chronic inventory shortages, unreliable shipping with unexplained delays lasting weeks, and severely inadequate customer service. Multiple reviewers report being unable to reach support via phone, receiving only automated email responses, and experiencing months-long waits for replacements or refunds on orders totaling hundreds of dollars. The combination of poor communication, unresponsive support, and logistics problems has left several customers with unresolved issues and significant financial frustration.
For potential buyers, TAFT's core product appears solid, but the purchasing experience carries substantial risk. The most common pain points involve receiving incorrect sizes (which may be a fulfillment accuracy issue rather than a quality problem) and then struggling to resolve the situation due to unresponsive customer service. Shoppers should be prepared for potential shipping delays and understand that contacting the company about issues may prove difficult.
Customer Reviews (15)
Sorted by: Most recentNathan K.Dec 24, 2021
Really wanted these boots to work out but after a few months I had to stop wearing them because of intense foot pain. My right foot is slightly bigger than my left and after just three or four hours of wearing these, I'd get this sharp pain that I've never experienced with any other shoe. Eventually had to give them to someone else. The boot looks beautiful and well-made but the discomfort is impossible to ignore.
Marcus W.Oct 3, 2021
Grabbed the jack boot and was really excited about it, but ended up being one of the worst purchases I've made. Don't let the flashy marketing fool you into thinking these are quality shoes. The material is cheap and flimsy, and they're seriously uncomfortable to wear. The photos on their site are super misleading compared to what you actually get. Asking nearly $300 for this kind of quality feels like a total rip-off. Genuinely disappointed.
Brandon J.Mar 24, 2020
I don't get all the negative reviews. Taft makes quality products and prices them fairly for what you're getting. Every single thing I've bought from them has been excellent.
Cameron L.Nov 26, 2019
Their boots look great but the stock management is a mess. I waited months for a Black Friday sale on the Viking boot because I can't justify full price, and within hours of the sale starting it was completely gone with no restocks expected until next year. When I asked customer support about it, they mentioned it's been the most popular boot all year. If that's true, wouldn't they have adjusted production to keep up with demand? The boot has been constantly sold out, so I gave up and spent my money somewhere else. I do like another pair I bought from them before, but I can't recommend them at full price.
Derek C.Oct 19, 2018
Discovered Taft through social media and grabbed their black chelsea boot. Got a nice twenty dollar first-time discount too. I'm usually size 11 and the quality of these is really impressive. The material feels premium and the design is super clean. Best part is they're actually comfortable to wear without any pain or blistering. They were three hundred dollars, which isn't cheap, but if you're willing to spend a bit more for a well-made boot, I'd definitely check them out.
TAFT Review FAQ
What is TAFT's average rating on RetailCoupons.com?
TAFT is rated 2.2 out of 5 based on 15 customer reviews. The ratings are heavily split, with roughly half of reviewers giving one star and a smaller portion giving five stars, indicating polarized experiences.
What do customers praise about TAFT?
Reviewers consistently praise the quality, style, and appearance of TAFT's shoes and boots. Repeat customers note that when orders arrive without issues, they are satisfied enough to make additional purchases. Some shoppers also report that the return and exchange process itself is straightforward when they can actually reach the company.
What are the main complaints about TAFT?
The most frequent complaints involve shipping delays lasting one to two weeks or longer, frequent out-of-stock inventory, and severely inadequate customer service. Multiple shoppers report that the phone line does not work and that email inquiries receive only automated responses, even after seven or more attempts to contact support. Several customers also received incorrect shoe sizes, which compounds frustration when follow-up support is unavailable.
How long do resolution issues typically take at TAFT?
Based on customer reports, resolution timelines are concerning. One shopper waited nearly five months for a replacement pair after a wrong size was shipped to an APO address. Another customer reported waiting over a week for initial delivery with multiple shipping date changes. These extended timelines, combined with unresponsive customer service, create significant buyer frustration.
Should I buy from TAFT?
Only proceed if you are comfortable with substantial risk. TAFT's products themselves receive positive feedback, but the company's shipping reliability and especially its customer service responsiveness are major concerns. If you receive the correct size without shipping issues, you may be satisfied, but if a problem occurs, you may face weeks or months of unresolved contact attempts with little support available.