Territory Ahead sells upscale casual clothing and apparel, positioning itself in the premium segment with items like wool sweaters, moleskin shirts, and denim jeans. This page aggregates authentic shopper ratings and reviews to help you understand what customers actually experience when ordering from Territory Ahead, from product quality to shipping and customer service reliability.
Territory Ahead Reviews
2.3
15 reviews
What Shoppers Say About Territory Ahead
Created with AI, based on recent reviews
Territory Ahead shoppers are sharply divided. The minority who rate positively highlight exceptional quality in specific items, praising fine wool sweaters, moleskin shirts, and unique styling that justify premium pricing for those satisfied with their purchases. However, the majority of reviewers report serious problems: significant quality decline over time despite high prices, inconsistent sizing between orders of the same labeled size, orders that never arrive, and most critically, a broken returns and refund process where items sent back in March remain unresolved by September. Customers describe customer service as unresponsive and outsourced, with automated systems that fail to follow through on return requests.
Former long-term customers express particular frustration, noting the company has deteriorated substantially from its earlier reputation. The common thread among negative reviews is that Territory Ahead's current pricing no longer matches the quality being delivered, and the post-purchase experience (returns, refunds, and customer support) is unreliable enough to deter repeat business despite the appeal of individual items.
Customer Reviews (15)
Sorted by: Most recentJonathan G.Mar 13, 2025
My wife ordered a couple shirts for me as a Christmas gift. One arrived fine but we never heard anything about the other. After the holidays she reached out and found out they'd stopped making it and nobody bothered to let us know. The first shirt wasn't really my style anyway, so I mailed it back on January 4th. We got confirmation they got it on January 9th. Then we started waiting for the refund. And waiting. And waiting. I called customer service on February 3rd, 4th, 19th, 25th and March 3rd. Every single call meant explaining the whole thing all over again since nobody had any record. Each rep swore up and down they'd get my refund processed in three to five days, with one promising it within twenty four to forty eight hours. Should've known that was just what they tell everyone. When I finally asked for a supervisor on March 12th, I was told she was busy and would call within an hour or so. It's now been a full day and I'm still waiting for that call.
James W.Feb 26, 2025
Territory Ahead used to be great, selling really nice clothing at premium prices. I've spent good money there over the years and still get compliments on my purchases. Something changed though, probably a private equity buyout or something like that, and now it feels like everything fell apart behind the scenes. The staff seems like they're trying their best, but they're basically helpless when it comes to actually solving problems. Nobody tells you about stock issues ahead of time or backorder delays, so ordering is basically a gamble on whether you'll eventually get what you paid for.
Kimberly M.Nov 10, 2024
I've read a lot of negative posts about Territory Ahead, so I wanted to share my really great experience. Bought a leather jacket last fall and it's honestly the best one I've ever owned. Excellent quality all around. Yeah, it's pretty heavy, but that comes with real leather. I've ordered other items from them too, usually when things go on sale. Never needed to return anything so I can't really comment on how their returns work, but my purchases have been fantastic.
Albert N.Apr 14, 2021
Admittedly skeptical after reading some reviews online, but since I'd purchased from them previously, I decided to give them another shot. So glad I did. Really pleased with what showed up and the items are built to last.
Territory Ahead Review FAQ
How is the 2.3 rating calculated for Territory Ahead?
The rating is the average of all verified shopper reviews on this page. Territory Ahead is rated 2.3 out of 5 by 15 shoppers, reflecting a highly polarized customer base: 67 percent gave one star, 27 percent gave five stars, 7 percent gave four stars, and no shoppers gave two or three stars.
What do reviewers praise about Territory Ahead?
Satisfied shoppers highlight the exceptional quality of specific items, particularly wool sweaters and moleskin shirts, describing them as among the finest they have owned. Positive reviewers also note unique styling and appreciate the company's long history, with some customers having ordered for decades.
What are the main complaints about Territory Ahead?
The most common issues are quality decline relative to price, inconsistent sizing (identical labeled sizes fitting very differently between orders), orders that fail to arrive, and a severely broken returns process. Multiple reviewers report sending items back but waiting months without refunds or resolution. Customer service is described as unresponsive and unhelpful.
Would shoppers recommend Territory Ahead?
Most recent reviewers explicitly warn others to avoid the company and shop elsewhere. Even the four-star reviewer noted unresolved problems with returns. Only the five-star reviewers appear satisfied, but they represent a small minority.
How can I write a Territory Ahead review?
You can share your experience at RetailCoupons.com by rating the store and describing what you purchased, the quality, how the order arrived, and your experience with shipping or customer service. Specific details like sizing accuracy, item condition, and resolution of any issues are especially helpful for other shoppers.