Tgifridays Reviews

The service from Trina, Sofia, and Joanne was fantastic, especially since it was my birthday. They made the day feel special, the food arrived hot, and the atmosphere was really welcoming and warm.

Had a disappointing visit to TGI Fridays at Rushden Lakes on a Saturday night and it fell way short. Maybe I'm not their typical customer at 50, but the basics of what makes a good dining experience were just not there. The place was extremely loud, and there was this constant noise from a blender that kept cutting into conversations at our table. On top of that, when the food got to us, it was cold. Cleanliness was another major problem. The restrooms were in terrible condition and clearly hadn't been checked or cleaned in ages. Despite all the Friday's branding and festive theming, the dirty facilities and cold food made for a pretty awful night. We definitely won't be coming back for a Saturday dinner. There are way better spots to choose from at Rushden Lakes.

The service was absolutely terrible. After finishing the main course, I waited 45 minutes for dessert. Then when dessert finally came, I had to wait another 30 minutes. Once I was done, I stood by the door for 20 minutes trying to catch someone's attention to bring the bill.

Went to the location in Niagara Falls with 3 friends and ordered food and drinks. I was shocked to see an 18 percent tip automatically added to the bill, but I figured okay and went with it. Then when my Visa was processed, another tip request popped up asking for 18, 22, or 25 percent. That felt really insulting. I'm concerned people who don't speak English as their first language might get tricked into paying double tips like that.

TGI Fridays at the O2 was an absolute mess. They told us the wait would be about an hour but we ended up waiting over two and a half hours. Tables were disgusting with dirty plates being carried back and forth across the dining area. The management was completely unhelpful. The meat looked like it came straight from a freezer. The bathrooms weren't even functioning properly but they kept serving food anyway, which shouldn't be allowed. When our group complained multiple times, nobody cared. It only got their attention when I said we were going to sit down at the next open table and demand service. I've eaten out a lot and never seen anything like this. I actually refused to pay for my meal, which was a first for me. Stay far away from this location.

They billed me twice and even after following up for more than a week, still no refund. On top of that, the service during the meal was below par. The nachos were tiny portions but charged at a premium price.

Got charged twice on my bill and still waiting for my refund even after bugging them about it for over a week. The actual dining experience wasn't great either. Plus those nachos were ridiculously small and way overpriced for what you get.

The food was delicious and the service was top notch as always. TJ at the Watford restaurant was incredibly helpful.

Excellent service and fantastic food like always. TJ at the Watford spot went above and beyond to help us out.

I ordered drinks and had to ask about them 20 minutes later since they'd forgotten about us. When they finally came out, there were no glasses so I had to request those too. My beer was warm. Then I waited 40 minutes for the food even though we were told 20 minutes because we had a train to catch. When it finally arrived, everything was lukewarm. Cold chips and barely warm spare ribs aren't appetizing, and I would have sent it back but we needed to leave for our train. The service at this Westfield Stratford location was terrible, with warm drinks and hot food that arrived cold. We won't be returning.