Tgifridays Reviews

What a complete mess that was! We'd reserved a table in advance at Cribbs Causeway for my daughter's birthday. The restaurant was practically empty, maybe half full at best. We got drinks with the refill deal and placed our food order. The first drinks took about 10 minutes, then we sat around for over 40 minutes with no food and nobody offered to refill anything. Finally a server comes by and asks if we've gotten our food yet, which we obviously hadn't, and admits she doesn't know what's taking so long. That's not an answer I want to hear from someone working there. After we pushed back, food showed up pretty quickly, but we'd already been waiting almost 50 minutes from when we ordered. At that point we weren't feeling dessert anymore and asked for the bill. Then we had to wait another 15 minutes while they went to grab the card reader, and I had to directly ask them when I could actually pay. The server apologized saying they were really busy, but I'm telling you the dining room was nowhere near full. Communication was basically nonexistent and there was no visible management anywhere. Everyone on the team seemed totally lost with no guidance. They never offered anything to make up for that ridiculous wait with zero explanation.

That was a total disaster! I booked a table ahead of time at the Cribbs Causeway location for my daughter's birthday. The place was barely half full. We ordered drinks with the refill option and food. The first round of drinks took about 10 minutes to get to us. Then we just sat there with nothing happening for over 40 minutes. A waitress finally came over asking if we'd gotten our food yet, which we hadn't, and she said she had no idea what was taking so long. How do you work there and not know that? After we pointed out this wasn't acceptable, our food showed up pretty quickly but it was already nearly 50 minutes since we'd ordered. We weren't even interested in dessert at that point and asked for the bill. Paying took another 15 minutes because they had to go find the card machine, and I had to literally ask when I could actually settle up. The lady apologized and claimed they were slammed, but the dining room was less than half full. There was basically zero communication and no manager anywhere to be found. The staff looked completely lost and had no direction. They didn't offer any discount or make up for the massive wait with no real explanation.

I used to be a loyal customer at TGI Fridays, but recent visits have really turned me off. Last night was the final straw. The staff was dismissive and didn't seem to care about us at all. We waited 30 minutes after ordering for our drinks to arrive, then another 25 minutes past that before our food came out. My daughter's meal appeared first and she finished eating before ours even hit the table. When I brought this up to a server, they basically said kids' meals always come first without any apology or acknowledgment that this made for an awkward family dinner. I asked to speak with a manager, but they showed zero concern about how frustrated we were. When my pasta finally arrived, it was honestly disgusting, sitting in a pool of greasy oil. I'm done with this place. It's become overpriced, unwelcoming, and has gone downhill fast over the past year. Used to be one of our go-to spots but those days are long gone. I'd advise everyone to skip it.

TGI Fridays Tinsley in Sheffield served me the worst meal I can remember having at any restaurant. None of the four dishes we ordered were even decent, let alone good. The glazed burger with bacon had no bacon on it, and when we complained they brought out what looked like burnt scraps from the grill. The glazed chicken burger at least had bacon but it was charred black. The full rack of JD ribs came with warm coleslaw and no JD sauce even though that's what's advertised. Everything was ice cold. The ultimate American grill had a cold tomato, corn that wasn't cooked through, a ruined steak when we ordered medium rare, and the chicken was missing the lemon and garlic. The only warm items were the glasses. I also noticed a toddler being let to walk across the entire length of a table meant for eight people. We paid 131 pounds for this nightmare. Never coming back.

I'm really let down by TGI's Norwich. My partner and I have been coming here for over 5 years and absolutely loved it every time. We came in for my partner's birthday and our server Lilli-Ma just seemed like she didn't want to be there. The whole place felt unwelcoming and that's so different from how it used to be. My sesame chicken, which I've always gotten and enjoyed, didn't taste right this time and was missing the sauce that normally comes on the side. The side salad was the tiniest one I've ever seen, almost like they were running low on supplies. To make it worse, my daughter's burger came burnt and without the fruit and salad sides that are supposed to come with it according to the menu. Really disappointed overall and that's not like me to complain, but this place really dropped the ball today.

I deeply regret booking TGI at the Meadowhall location in Sheffield for our family reunion. We had a party of 11 and this has been our tradition annually. I was really let down by how dirty and unkempt everything was. There was garbage and leaves scattered near the entrance. They seated us downstairs in what felt like the worst spot with a filthy window, dirty table, grimy chairs, and floors covered in crumbs. You could see dried food in the cracks and seams. When I mentioned this to the server, they just said the downstairs area has problems and told me not to expect help from management. Since drinks had already been served and everyone was looking at menus by that point, I decided to stick it out. We ordered appetizers and kids meals. My loaded nachos were a disaster, just a handful of chips covered in what looked like questionable meat and ketchup, not a single crispy chip in sight. I asked if they could bring more chips and they did eventually, but by then I'd lost my appetite completely. The main meals arrived wrong, were pretty bad quality, and had to be sent back. I will absolutely never book another TGI Fridays event again.

I purchased a gift voucher online and never got it. I contacted customer service half a dozen times and got nothing. When I went into the restaurant in person, they said there was nothing they could do and had no way to reach anyone who could help. Now I'm going to have to dispute the charge with my credit card company. The customer service has been absolutely awful.

Had a wonderful evening. Great food, great service. Alex really took great care of our table.

We stopped by our neighborhood location over the weekend and it was fantastic as usual. The food was tasty and the whole vibe was fun and lively. A few people in our group had food allergies and the server was super helpful, walking them through all the options that would work for them. Really made everyone feel taken care of. We'll definitely be coming back soon.

The click and collect process was smooth and efficient. My food arrived hot, looked great, and tasted delicious.