The Frye Company sells leather boots, shoes, and accessories positioned as quality footwear and bags. This page aggregates shopper ratings and reviews for The Frye Company to help you understand what customers actually experience when purchasing from thefryecompany.com.
The Frye Company Reviews
1.5
17 reviews
What Shoppers Say About The Frye Company
Created with AI, based on recent reviews
The Frye Company receives overwhelmingly negative feedback from shoppers, with 17 reviews averaging 1.5 out of 5. The most consistent complaints center on customer service failures: shoppers report that the company refuses to honor written warranties, declines to process exchanges for sizing issues, ignores callbacks, and does not resolve shipping problems or fulfillment errors (such as sending mismatched shoes). Additional concerns include declining product quality despite rising prices, inaccurate sizing information on the website, and refusals to cover return shipping costs for company errors.
A small minority of reviewers (12 percent) gave five-star ratings, though their feedback is not detailed in available excerpts. Among the substantial one-star majority, even shoppers who acknowledged that boots themselves are acceptable in quality express deep frustration with the company's refusal to stand behind its products or provide responsive customer support. The pattern of warranty denial, poor communication, and lack of accountability appears across multiple review categories, suggesting systemic issues rather than isolated incidents.
Customer Reviews (17)
Sorted by: Most recentMarcus T.Jan 21, 2026
I have to say this is the worst shoe company I've ever dealt with. I spent $400 on boots seven months ago and the heel fell off. Even though I bought them through a third party retailer, I reached out to Frye directly because I thought there was a two year warranty. They flat out told me no warranty exists and refused to do anything about it. Total disaster. Save yourself the trouble and look elsewhere for shoes.
Amanda C.Dec 28, 2025
The customer service here is terrible. The boots themselves are fine, but they don't fit true to size and the company refuses to let you swap them out for a different size.
Brian F.Dec 26, 2025
Our package never showed up and now we're stuck trying to get either a replacement shipment, store credit, or our money back. Getting help from their team has been nearly impossible. They keep saying they'll call back and then don't.
Kevin H.Dec 1, 2025
The sizing information on their site is way off from what I actually received. The leather quality has gone way down compared to the boots I bought from them before. The prices keep going up while the quality goes down. They also advertise sizes as available when they're not. Then they want you to pay shipping to return their mistakes. I was a repeat customer for years, but losing me over $12 in shipping fees and cheap leather wasn't worth it.
Susan K.Nov 21, 2025
I'm really let down by Frye right now. I bought a purse that lasted about four months before the anchor on the strap broke. I contacted them within the one year warranty window they included with my purchase and sent photos, my receipt, and a copy of their warranty. They rejected my claim and said they don't honor their written warranties. This is crazy because I've bought several Frye purses over the years. Now that I know they won't stand behind what they print on paper, I'm done shopping with them.
Joshua P.Oct 16, 2025
Who sends someone two left shoes and then refuses to fix it? I dropped $300 on boots and received a matching pair of left feet. Their customer service won't make it right. This is the worst shopping experience I've had. Don't waste your money on these shoes.
Andrew N.Sep 15, 2025
I ordered a pair of boots about a month ago and sent them back pretty quickly. UPS scanned the return package but it's disappeared and hasn't been seen since. Frye won't issue a refund or find any other solution. My money has been sitting in limbo for weeks now with no help from them.
Derek G.May 10, 2025
They claim their products can't be returned and charge prices that don't match the actual quality of what they're selling. Total scam.
Victoria W.Jan 27, 2025
This deserves negative stars if possible. They charge shipping for items that look nothing like the pictures on their website. Then they charge you again just to send the stuff back. Do yourself a favor and shop somewhere else. I tried canceling before my order shipped and they claimed it had already gone out, but I checked and verified it hadn't even started shipping yet. That's not right.
Jennifer R.Jan 22, 2025
What a mess. I ordered boots for my daughter's Christmas gift, got my confirmation and payment processed, then got canceled right before the holiday with no explanation. They said the boots were back in stock so I ordered again, but they sent the wrong size. I returned those and placed yet another order for the correct size, and again wrong size showed up. On top of everything, the boots looked used and came in a damaged box. I've been loyal to Frye for years, but this is ridiculous. Their customer service team was actually helpful, but I can't deal with this level of problems. There are companies out there that handle things better.
The Frye Company Review FAQ
How is The Frye Company's rating calculated?
The 1.5 rating is the average of all shopper reviews on RetailCoupons.com. The company's 17 reviews show a distribution heavily weighted toward one-star ratings, which make up 88 percent of feedback.
What do shoppers praise about The Frye Company?
Limited positive feedback is available, though some reviewers indicate that boots and shoes themselves are acceptable products when received in the correct size and configuration. Five-star reviews represent 12 percent of all ratings.
What are the most common complaints about The Frye Company?
Shoppers consistently report poor customer service, including refusals to honor written one-year warranties, failure to process size exchanges, unresponsive communication, missing or incorrect shipments, and declining leather quality paired with price increases. Many reviewers also note inaccurate size information on the website.
Do shoppers recommend The Frye Company?
Based on the 88 percent one-star rating distribution, the overwhelming majority of reviewers do not recommend the company. Common statements include warnings not to purchase and descriptions of the experience as the worst shopping encounter customers have had.
How can I write a review for The Frye Company?
You can share your own experience with The Frye Company on RetailCoupons.com to help other shoppers make informed decisions. All reviews should reflect your honest assessment of product quality and customer service.
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