The Inside sells upholstered furniture and home decor items, primarily pieces manufactured overseas. This page aggregates customer ratings and reviews to help shoppers understand product quality, delivery experiences, and service reliability before making a purchase from The Inside.
The Inside Reviews
3.1
21 reviews
What Shoppers Say About The Inside
Created with AI, based on recent reviews
The Inside has a polarized customer base. Shoppers who are satisfied praise the aesthetic appeal of furniture pieces and straightforward assembly instructions, noting that items match website photos and deliver comfort. However, a significant portion of reviewers report serious issues: extended shipping delays spanning months beyond stated delivery windows, inconsistent product quality between samples and finished items, structural problems such as wobbly frames and deteriorating components, and checkout system errors that resulted in accidental multiple orders. Many dissatisfied customers express concerns about overseas manufacturing transparency and lack of communication when delays occur.
Common complaints center on reliability and fulfillment rather than design. Reviewers report fabric quality mismatches, durability concerns with bed frames and sofas, and poor customer service responsiveness during manufacturing and shipping phases. The extended timelines (half a year or more for delivery) and inability of the company to track overseas production create frustration and erode customer confidence. Several reviewers indicate they would have preferred spending more with established competitors for guaranteed quality and reliability.
Customer Reviews (21)
Sorted by: Most recentRobert H.May 29, 2024
Arrived months behind schedule and the quality is awful. The material feels plastic and gross and the seams are messed up. On top of that, there's zero customer phone support so reaching them is impossible. Responses by email are slow and unhelpful. Don't order from here.
Christopher J.Jan 24, 2024
You'd expect better quality for a $100 Walmart bed. The bed we got arrived with damaged fabric. This thing is seriously cheap feeling. The headboard is wobblier than any bed I've ever slept on. And this bed cost $1,000. Skip buying anything from this place.
Lisa F.Aug 15, 2023
I love my English Roll Arm Sofa in Olive Linen so much. The fabric and shade are beautiful and feel high end. The silhouette is timeless and really stands out. The fabric options available were gorgeous. I really can't praise this enough!
Jennifer K.Aug 14, 2023
The Inside carries the most stylish peel and stick wallpaper options. Plus, they're one of the best ways to affordably makeover any room! The wallpaper itself is really well made and super simple to put up. I did mine solo in about 45 minutes. My office looks so much more polished and interesting now! What I really love is that you can buy matching pieces later, like a bench or throw pillows in the same or coordinating designs. This wallpaper gets a 10 out of 10 from me for both looks and practicality!
Amanda H.Jun 27, 2023
Excellent furniture selection. Quick shipping, plenty of fabric options, simple assembly, and sturdy builds.
Sarah D.Jun 5, 2023
This is now one of my absolute favorite wallpapers! The design is beautiful, the material is really easy to hang, and it's made a huge impact in our dining room! Can't wait to do more projects with their wallpaper.
Valerie R.May 30, 2023
What an adorable ottoman, seriously so cute! Turned out way bigger than I expected and I couldn't be happier! Built with real care and attention, and the storage compartment is exactly what I needed for my stuff. They've got such a great selection of different fabrics to match any decor. Plus shipping was super fast! Totally recommend and already shopping for more pieces to buy.
Victoria C.May 30, 2023
What a cute ottoman, and honestly way larger than I thought it would be - in the best way! It's super well crafted and the built in storage is perfect for keeping things organized. They have an incredible variety of fabrics for whatever your style is. And the shipping was lightning fast! Would definitely order again and I'm already eyeing other pieces for the house.
Dorothy E.May 10, 2023
We've ordered many things from The Inside and it's always been a good experience. The chairs, pillows, and ottomans are top quality, beautiful finishes, and MOST IMPORTANTLY AMAZING PRICES!!! Made to your specs and genuinely affordable.
The Inside Review FAQ
What is The Inside's average rating?
The Inside is rated 3.1 out of 5 based on 21 customer reviews on RetailCoupons.com. The rating distribution is highly polarized, with 48 percent five-star reviews and 43 percent one-star reviews, indicating very different customer experiences.
What do satisfied customers praise about The Inside?
Positive reviewers highlight the visual appeal and quality of finished furniture pieces, noting that items appear as shown on the website. Customers also appreciate clear assembly instructions and the comfort and softness of products like chairs and beds once they arrive.
What are the main complaints about The Inside?
The most frequent complaints involve shipping delays that extend far beyond stated delivery windows, sometimes lasting six months or longer. Customers also report quality inconsistencies between product samples and actual items, structural issues such as wobbly frames and deteriorating components, fabric quality differences, and poor communication about manufacturing status for overseas-produced items.
Are there checkout or ordering issues?
Yes. Some customers have reported that orders fail to process or generate confirmations, leading to accidental multiple orders when customers repeatedly attempt to complete their purchase. These system errors have resulted in customers receiving far more items than intended.
Do shoppers recommend The Inside?
Recommendations are mixed. Satisfied customers would recommend the company for aesthetics and design. However, many one- and two-star reviewers explicitly state they cannot or would not recommend The Inside due to shipping delays, quality concerns, and the risk of structural failure in furniture pieces.