The Inside sells upholstered furniture and home decor items, primarily pieces manufactured overseas. This page aggregates customer ratings and reviews to help shoppers understand product quality, delivery experiences, and service reliability before making a purchase from The Inside.
The Inside Reviews
3.1
21 reviews
What Shoppers Say About The Inside
Created with AI, based on recent reviews
The Inside has a polarized customer base. Shoppers who are satisfied praise the aesthetic appeal of furniture pieces and straightforward assembly instructions, noting that items match website photos and deliver comfort. However, a significant portion of reviewers report serious issues: extended shipping delays spanning months beyond stated delivery windows, inconsistent product quality between samples and finished items, structural problems such as wobbly frames and deteriorating components, and checkout system errors that resulted in accidental multiple orders. Many dissatisfied customers express concerns about overseas manufacturing transparency and lack of communication when delays occur.
Common complaints center on reliability and fulfillment rather than design. Reviewers report fabric quality mismatches, durability concerns with bed frames and sofas, and poor customer service responsiveness during manufacturing and shipping phases. The extended timelines (half a year or more for delivery) and inability of the company to track overseas production create frustration and erode customer confidence. Several reviewers indicate they would have preferred spending more with established competitors for guaranteed quality and reliability.
Customer Reviews (21)
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What is The Inside's average rating?
The Inside is rated 3.1 out of 5 based on 21 customer reviews on RetailCoupons.com. The rating distribution is highly polarized, with 48 percent five-star reviews and 43 percent one-star reviews, indicating very different customer experiences.
What do satisfied customers praise about The Inside?
Positive reviewers highlight the visual appeal and quality of finished furniture pieces, noting that items appear as shown on the website. Customers also appreciate clear assembly instructions and the comfort and softness of products like chairs and beds once they arrive.
What are the main complaints about The Inside?
The most frequent complaints involve shipping delays that extend far beyond stated delivery windows, sometimes lasting six months or longer. Customers also report quality inconsistencies between product samples and actual items, structural issues such as wobbly frames and deteriorating components, fabric quality differences, and poor communication about manufacturing status for overseas-produced items.
Are there checkout or ordering issues?
Yes. Some customers have reported that orders fail to process or generate confirmations, leading to accidental multiple orders when customers repeatedly attempt to complete their purchase. These system errors have resulted in customers receiving far more items than intended.
Do shoppers recommend The Inside?
Recommendations are mixed. Satisfied customers would recommend the company for aesthetics and design. However, many one- and two-star reviewers explicitly state they cannot or would not recommend The Inside due to shipping delays, quality concerns, and the risk of structural failure in furniture pieces.