The Mountain sells graphic print apparel, primarily t-shirts and casual wear, available exclusively online at themountain.com. This page aggregates customer reviews and ratings to help shoppers understand their experiences with the brand's products and service.
The Mountain Reviews
1.9
15 reviews
What Shoppers Say About The Mountain
Created with AI, based on recent reviews
The Mountain is rated 1.9 out of 5 by 15 shoppers, with the vast majority expressing significant dissatisfaction. The dominant complaint centers on customer service failures: shoppers report difficulty reaching the company through phone or email, receiving only automated responses, and getting no meaningful assistance when orders arrive damaged, misprinted, incomplete, or incorrectly sized. Quality issues are equally prominent, with customers noting that print durability has declined markedly in recent years, with designs peeling or fading within months, a sharp contrast to older merchandise from two decades ago that proved far more durable and vibrant. Several long-time customers expressed particular disappointment at the deterioration of what they once considered a reliable brand.
A small minority of reviewers rated the store favorably, though their perspectives are significantly outnumbered by negative experiences. Beyond the core issues of poor customer service responsiveness and declining product quality, shoppers also reported order fulfillment problems including incorrect sizing, incomplete shipments, and tracking or confirmation discrepancies. The loss of physical retail locations has been mentioned as contributing to the inability to resolve issues in person, adding to customer frustration with the shift to online-only operations.
Customer Reviews (15)
Sorted by: Most recentAaron S.Aug 10, 2025
The shirts look good until you get a defective one. I had misprints happen twice in a row. Customer service was absolutely zero help. I spent over two weeks trying to call and email back and forth and couldn't get a single person to talk to. Don't throw your money away here because if something's wrong with what you get, you won't get any assistance.
Susan B.Feb 28, 2025
After years as a regular customer, I'm really let down. My last order came up short a shirt. I've tried reaching out multiple times through email and their phone line with no luck getting a response. This experience has really turned me off from shopping with them going forward.
Robert C.Jan 9, 2025
I've been a customer since the beginning and rarely complained through the years. But after my last four orders totaling over a thousand dollars, I have to say they deserve way worse than five stars. Quality used to mean something here, even after moving away from US manufacturing. But lately everything has been terrible. My wife and I normally wear medium to large sizes, which is what I ordered. She ended up with all my shirts because hers were too small, so she gave her extras away. On the next order I sized up to extra large for her and three XL for me. Same problem happened. Out of ten shirts I could actually wear three, the rest became sleepwear for her. I asked them to delete my account because I'm done shopping there permanently and got absolutely no response. If you want decent quality products, look elsewhere. These are substandard and their support team simply doesn't care.
Thomas V.Jan 1, 2025
About half the shirts I've bought from The Mountain in recent years have had prints that start coming off after just three months. I have one that's held up decently after about a year. But I found some of their old stuff from twenty years ago at a thrift store and bought them cheap. Those prints lasted way longer and were much more vibrant. They clearly changed their printing process because the vintage ones from back then stayed good for twenty to thirty years.
Donald W.Dec 22, 2024
Ordered a youth large and received an adult large instead. Called and emailed every number I could find. Nobody picks up the phone or answers emails except with automated responses. They used to have actual stores in malls, you could walk in and talk to people. Now it's a nightmare. They can't follow simple sizing instructions and apparently can't understand pictures either since my order even had a photo of a girl wearing the shirt I wanted. Years ago I got a raccoon face shirt from them for my niece and she loved it, no problems. Today you can't get anything right. This ruined my Christmas plans with my favorite niece and I'm stuck trying to find something for her elsewhere. I'd rather not complain too much, but this really let me down.
Victoria G.Dec 21, 2024
Placed an order hoping to get it before the holidays and after the initial order confirmation email, nothing. The description said seven to ten days, but when I checked my account days later the order wasn't even showing there. Sent an email to customer service with no reply, but somehow the package did ship. Expected delivery isn't until much later than promised. Really frustrated with how this was handled.
James M.Oct 29, 2024
Fast delivery is what you get here. The animal designs on their t-shirts and hoodies are incredibly lifelike, so detailed that they practically seem ready to jump right off the fabric.
Diana F.Jul 21, 2024
Where did this company go wrong? It used to be so reliable. The quality has dropped significantly. Very frustrated with how things have changed.
Patricia K.Mar 7, 2024
Recently visited the local shop location and wanted to give a special thanks to Tanya for the great service. Two very satisfied customers here!
William H.Feb 2, 2024
Haven't ordered from them in a couple years and clearly things have gotten worse. I bought my first shirt from them way back in 1992 and it was the best I ever owned. I held onto it for decades until I lost it in a house fire in 2019. Wanting to replace what was lost, I ordered a ton of merchandise from them again. Total letdown. Shirts started getting holes within months and the prints are flaking away. Really sad to see such a great company decline like this.
The Mountain Review FAQ
How is The Mountain's rating calculated?
The 1.9 rating is the average of all customer reviews on RetailCoupons.com. The current rating is based on 15 customer reviews, with the majority being one-star ratings (67 percent), followed by five-star ratings (20 percent) and two-star ratings (13 percent).
What do customers praise about The Mountain?
A minority of shoppers gave positive ratings, though the recent reviews provided do not detail specific praise. Historical context in reviews suggests that long-time customers once valued the brand's quality and durability, though they indicate this reputation no longer applies to current products.
What are the most common complaints about The Mountain?
The overwhelming majority of complaints fall into three categories: unresponsive customer service (no phone availability, unanswered emails, automated responses only), declining product quality (prints fading or peeling within months compared to better durability in older merchandise), and order fulfillment errors (incorrect sizing, incomplete shipments, and tracking issues). Multiple customers report being long-time buyers who are now reconsidering future purchases due to these issues.
Would shoppers recommend The Mountain?
Based on the review distribution, the vast majority of recent shoppers would not recommend The Mountain. Customers explicitly state they are discouraged from shopping there again and warn others against making purchases given the combination of quality issues and the inability to obtain customer support when problems occur.
How can I write a review for The Mountain on RetailCoupons.com?
You can submit a review on RetailCoupons.com after making a purchase from The Mountain. Reviews should describe your actual experience with the product quality, shipping, customer service, and overall satisfaction to help other shoppers make informed decisions.