The Mountain sells graphic print apparel, primarily t-shirts and casual wear, available exclusively online at themountain.com. This page aggregates customer reviews and ratings to help shoppers understand their experiences with the brand's products and service.
The Mountain Reviews
1.9
15 reviews
What Shoppers Say About The Mountain
Created with AI, based on recent reviews
The Mountain is rated 1.9 out of 5 by 15 shoppers, with the vast majority expressing significant dissatisfaction. The dominant complaint centers on customer service failures: shoppers report difficulty reaching the company through phone or email, receiving only automated responses, and getting no meaningful assistance when orders arrive damaged, misprinted, incomplete, or incorrectly sized. Quality issues are equally prominent, with customers noting that print durability has declined markedly in recent years, with designs peeling or fading within months, a sharp contrast to older merchandise from two decades ago that proved far more durable and vibrant. Several long-time customers expressed particular disappointment at the deterioration of what they once considered a reliable brand.
A small minority of reviewers rated the store favorably, though their perspectives are significantly outnumbered by negative experiences. Beyond the core issues of poor customer service responsiveness and declining product quality, shoppers also reported order fulfillment problems including incorrect sizing, incomplete shipments, and tracking or confirmation discrepancies. The loss of physical retail locations has been mentioned as contributing to the inability to resolve issues in person, adding to customer frustration with the shift to online-only operations.
Customer Reviews (15)
Sorted by: Most recentChristopher B.May 15, 2023
Seems like The Mountain is having serious problems. I ordered two months ago for a hundred fifty dollar purchase that never went out. Customer service gave excuses for weeks and now they're not responding at all, and their site keeps going down.
Margaret D.Mar 16, 2023
Got some shirts from them a while back and only received two of three ordered, with zero explanation. A week went by before customer service told me the third one was sold out and issued a refund. Wanting to give them another shot, I placed an order for two sweatshirts over four weeks ago and they're still sitting. Every time I ask about it they say to wait. Over a month with no shipment isn't patience, it's poor business. I won't be ordering again and feel completely ripped off.
Kenneth P.Feb 4, 2022
Just received my fourth mail order from them and I'm still impressed. Started buying for the cool designs and was pleasantly surprised that these are actual quality heavyweight cotton, not the thin polyester blends everywhere else. The artwork comes out exactly like the pictures online. My original shirts from their physical store over a decade ago are still going strong and still in my rotation. The prints have never cracked or peeled even with regular washing over all these years. One time an item was out of stock and their customer service got back to me right away. Plus they run sales constantly. They're honestly the best t-shirt company I've ever used and I recommend them to everyone.
Michael T.Jan 10, 2022
Used to trust this brand for quality. Recently bought a couple of shirts for thirty dollars each and was shocked at how cheap they felt, like something from a discount store. They claim no plastisol coating, but mine were covered in the stuff and peeling off. Thought maybe they'd improved, so I ordered a mug. After waiting almost a month it arrived damaged and poorly packed. Mail order companies from decades ago had way better service than this.
The Mountain Review FAQ
How is The Mountain's rating calculated?
The 1.9 rating is the average of all customer reviews on RetailCoupons.com. The current rating is based on 15 customer reviews, with the majority being one-star ratings (67 percent), followed by five-star ratings (20 percent) and two-star ratings (13 percent).
What do customers praise about The Mountain?
A minority of shoppers gave positive ratings, though the recent reviews provided do not detail specific praise. Historical context in reviews suggests that long-time customers once valued the brand's quality and durability, though they indicate this reputation no longer applies to current products.
What are the most common complaints about The Mountain?
The overwhelming majority of complaints fall into three categories: unresponsive customer service (no phone availability, unanswered emails, automated responses only), declining product quality (prints fading or peeling within months compared to better durability in older merchandise), and order fulfillment errors (incorrect sizing, incomplete shipments, and tracking issues). Multiple customers report being long-time buyers who are now reconsidering future purchases due to these issues.
Would shoppers recommend The Mountain?
Based on the review distribution, the vast majority of recent shoppers would not recommend The Mountain. Customers explicitly state they are discouraged from shopping there again and warn others against making purchases given the combination of quality issues and the inability to obtain customer support when problems occur.
How can I write a review for The Mountain on RetailCoupons.com?
You can submit a review on RetailCoupons.com after making a purchase from The Mountain. Reviews should describe your actual experience with the product quality, shipping, customer service, and overall satisfaction to help other shoppers make informed decisions.