The Paper Store specializes in greeting cards, gifts, stationery, and occasions-related merchandise through both physical locations and online shopping. This page aggregates honest customer feedback to help shoppers understand what to expect from the company's service, products, and customer support.
The Paper Store Reviews
2.1
14 reviews
What Shoppers Say About The Paper Store
Created with AI, based on recent reviews
The Paper Store receives sharply divided feedback, with shoppers split between strong appreciation for in-store experiences and serious frustration with online operations. Positive reviewers praise the friendly and helpful staff, warm store atmosphere, and quality gift selection at physical locations. However, a substantial portion of shoppers report canceled orders without explanation, unrefunded missing items, unresponsive customer service emails, and inventory mismatches between the website and actual stock. Additional complaints include poor shelf placement of greeting cards that poses safety risks for older customers and difficulty obtaining basic product information like dimensions.
The disconnect between online and in-store satisfaction suggests The Paper Store's challenges are concentrated in its e-commerce and customer service infrastructure rather than its retail locations. Shoppers who visit stores in person generally have positive experiences, but those relying on online ordering and support encounter systemic problems that have left them frustrated and hesitant to return.
Customer Reviews (14)
Sorted by: Most recentLinda C.Dec 22, 2021
I ordered a sweatshirt to be shipped to my nephew for Christmas, but they sent the wrong item entirely. When it arrived, my sister-in-law found a girls glass water bottle instead. After contacting customer service, I discovered the mistake was on their end. Now the sweatshirt is out of stock, and their solution is basically nothing. They said if it comes back in stock, I could use a coupon I already used, which doesn't help me at all. Christmas was three days away and my nephew had no gift because of their shipping error. I've been a regular customer, but this level of service and unwillingness to actually make things right is unacceptable. I'm seriously reconsidering shopping there again.
Valerie H.Apr 2, 2021
They only carry women's shoes up to size 10. Plenty of women wear size 11 or larger. If my money isn't worth their time for shoes, then they won't get any of my money for anything else they're selling either.
Rebecca T.Apr 29, 2020
They keep emailing that fashion masks are in stock, but when you check the website right away they're already gone. I called during business hours and they said I could get a callback instead of holding. Two and a half hours later they called back to say nobody was available and just hung up. I get that things have been busy, but other companies this size manage to stay way more organized. I'm unsubscribing from their emails.
Marcus T.Sep 8, 2019
Had a terrible time at this store. I asked an employee if I could use the restroom while shopping with my elderly mother, and the cashier gave me permission. But when I approached the bathroom door, another staff member gave me a really dirty look and asked in a rude, harsh voice what I was doing. She seemed disgusted and actually blocked me from leaving. It was so embarrassing and unwelcoming. Even after she found out the cashier had approved it, I felt so uncomfortable I just left. The whole interaction felt discriminatory and made me feel terrible. This isn't my first bad experience here either. The store just doesn't feel welcoming, and it's clear they care more about making sales than actually taking care of their customers. I won't be back.
The Paper Store Review FAQ
What is The Paper Store's average rating on RetailCoupons.com?
The Paper Store is rated 2.1 out of 5 based on 14 customer reviews. The rating distribution shows that the majority of reviews are either very positive or very negative, with most falling in the one-star or five-star categories.
What do shoppers consistently praise about The Paper Store?
Customers who have visited physical store locations highlight friendly and patient staff members, a warm welcoming atmosphere, beautiful product selection, and helpful service when choosing gifts and cards. These in-store shoppers consistently recommend the store based on positive personal interactions with employees.
What are the main complaints about The Paper Store?
The most common complaints involve online ordering problems: customers report orders being canceled without explanation, items that never arrive without refunds, and unresponsive customer service when attempting to resolve issues. Additional complaints include inventory discrepancies between the website and physical stock, difficulty obtaining product details online, and unsafe shelf placement of greeting cards in stores.
Should I shop at The Paper Store online or in-store?
Based on review patterns, shopping at physical store locations appears significantly more reliable than ordering online. In-store visitors report positive experiences with staff and selection, while online shoppers encounter order fulfillment and customer service issues. If you order online, consider contacting the store directly by phone rather than email to resolve issues faster.
How can I write a review of The Paper Store on RetailCoupons.com?
To share your experience with The Paper Store, you can submit a review on our site. Whether you shopped online or visited a physical location, your honest feedback helps other shoppers make informed decisions and holds retailers accountable for their service quality and customer support.
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