The Tile Shop is a tile and flooring retailer with physical locations offering in-store shopping, design consultation, and options for order pickup. This page aggregates shopper ratings and reviews to help you understand what customers experience when buying tile and flooring products from The Tile Shop.
The Tile Shop Reviews
2.5
15 reviews
What Shoppers Say About The Tile Shop
Created with AI, based on recent reviews
The Tile Shop receives sharply divided feedback, with shoppers either praising the in-store experience or criticizing pricing and product quality. Positive reviews highlight helpful and patient sales associates, convenient ordering and pickup options, and quick shipping. One satisfied customer noted spending hours with staff to select tiles and flooring for multiple bathrooms and appreciated their attentiveness throughout the process.
Negative reviews focus on three recurring issues: markups described as 50 percent or higher compared to wholesale alternatives, quality concerns with damaged tiles arriving (cracked corners), and a restrictive return policy that accepts only full boxes rather than individual damaged items. Some shoppers report finding comparable products at significantly lower prices elsewhere, and one contractor indicated they would not return due to pricing and quality relative to their wholesale supplier.
Customer Reviews (15)
Sorted by: Most recentGregory H.Dec 10, 2023
I really liked shopping here until they refused to let me return over four hundred dollars worth of unopened boxed tiles because I was a few days outside their sixty-day window. They'd rather lose a loyal customer than show a little understanding with their return rules. That's just bad business sense. My contractor ran a bit behind schedule on the job, which is why I needed to return things. The old assistant manager would have been more reasonable about it. Now I understand why he's no longer with them. I'm done shopping here. Anyone considering buying tiles - you might want to check out other options first.
Kevin D.Nov 2, 2023
From placing my order all the way through receiving it via shipping, everything went smoothly. The entire experience was fantastic and I'll definitely be back for my next purchase.
William T.Sep 15, 2023
We had a good experience when we visited the local store in late summer to shop for bathroom tile and accessories - the sales rep gave us solid information and education. Unfortunately things got worse after we paid. We were charged four hundred and twenty five dollars for delivery to our home. A unmarked third party truck made the delivery, and it arrived with two pieces of pricey tile that were broken. The wooden pallets that were supposed to transport the tile ended up staying at our house. Two weeks later, replacement tile still isn't available and the store is saying we'll need to pick it up ourselves when it shows up. This whole experience has been pretty disappointing and expensive. We should have gotten much better service for what we paid.
Nathan W.Jan 27, 2023
I'm frustrated because they wouldn't give me credit for the tile I didn't use, especially as someone in the building trade. They told me I was past their return deadline by seventeen days. That's unacceptable. I was actually in the store looking to purchase a different tile when this came up. This isn't really set up as a place for builders to work with. I'll be finding another tile supplier.
The Tile Shop Review FAQ
What is The Tile Shop's average rating on RetailCoupons.com?
The Tile Shop is rated 2.5 out of 5 based on 15 customer reviews on RetailCoupons.com.
What do shoppers praise about The Tile Shop?
Customers consistently mention helpful and patient sales associates who spend time understanding their needs and offering thoughtful suggestions. Shoppers also appreciate the convenience of quick online ordering with free in-store shipping and hassle-free pickup.
What are the main complaints about The Tile Shop?
Shoppers report three primary concerns: prices marked up significantly higher than competitors or wholesale suppliers, product quality issues such as cracked or damaged tiles upon arrival, and a restrictive return policy that requires returning full boxes rather than allowing returns of individual damaged items.
Is The Tile Shop recommended by its shoppers?
Reviews are polarized. Those satisfied with their in-store experience and staff service recommend the store, while price-conscious shoppers and those who experienced quality issues or damage recommend shopping elsewhere for better value.
How should I write a review for The Tile Shop on RetailCoupons.com?
Share your honest experience with product quality, pricing, staff service, shipping and packaging, and the return process. Mention whether you shopped in-store or online, what products you purchased, and whether you would recommend The Tile Shop to others.