Tommy John specializes in premium underwear and basics designed for everyday wear. This page aggregates customer ratings and reviews from RetailCoupons.com shoppers to help you understand what buyers experience when ordering from Tommy John, including product quality, shipping reliability, and customer service responsiveness.
Tommy John Reviews
2.5
13 reviews
What Shoppers Say About Tommy John
Created with AI, based on recent reviews
Tommy John underwear receives polarized feedback from shoppers, with roughly equal proportions of very satisfied and very dissatisfied customers. Those who praise the product itself highlight the quality and comfort of the underwear, and some report positive experiences when they've reached out to customer support directly, noting responsive service. However, a substantial number of shoppers report significant frustrations: delayed orders with stalled tracking, poor international shipping experiences (with packages getting stuck and customers needing to initiate cancellations themselves), high prices relative to competing brands, durability concerns, and issues with the ordering process (fraud flags, shipping cost surprises). Several reviewers feel the product quality does not justify the premium pricing.
Customer service appears inconsistent across experiences. While some shoppers received quick, helpful responses when contacting support directly, others describe automated responses and a lack of proactive communication about order problems. International customers report particularly poor experiences, with no notification when deliveries fail. The combination of product appreciation mixed with logistics and pricing complaints explains the divided ratings.
Customer Reviews (13)
Sorted by: Most recentRobert M.Jan 20, 2022
I've gotten better underwear for way less from other places like Hanes. If you don't have a tiny waist like the models in their ads, you're in trouble. Mine slip down whenever I roll over at night and I'm constantly pulling them back up six times or more. Pretty overrated overall.
Laura H.Jun 9, 2021
I've ordered quite a bit from them and everything fits well and feels comfortable. The problem is the hems on the women's styles start coming loose after just a couple washes on gentle mode in a delicates bag. It's not just one little snag either, it's the whole hem unraveling into a bunch of loose threads that basically ruins the pair.
Thomas K.Mar 25, 2020
These underwear just didn't work out for me unfortunately. I got a pair of Cool cotton boxer briefs in my normal size and they felt great, but they rode up my legs constantly. I spent all day readjusting them. So I traded them for regular cool cotton briefs, and while the material is awesome, the fit is really weird and uncomfortable. I couldn't even wear them for an hour. Now I'm stuck with two thirty-five dollar pairs I can't use. To be honest, I usually have trouble with boxer briefs riding up, but one brand never does that for me. I'll stick with what actually works.
Tommy John Review FAQ
What is Tommy John's average rating on RetailCoupons.com?
Tommy John is rated 2.5 out of 5 based on 13 customer reviews on RetailCoupons.com. The ratings show a polarized distribution, with a significant share of both one-star and five-star reviews and relatively few middle ratings.
What do shoppers like most about Tommy John?
Reviewers consistently praise the comfort and quality of the underwear itself. Some customers also report positive experiences with customer support when they have contacted the company directly, noting responsive service and willingness to resolve issues like address errors or order cancellations.
What are the main complaints about Tommy John?
Common complaints include delayed shipping with tracking numbers that stall for extended periods, high prices that shoppers feel are not justified by durability, underwear that reportedly wears out quickly, and poor handling of international orders (with packages getting stuck in distribution and customers forced to initiate their own cancellations). Some shoppers also report order fraud flags without clear explanation and frustration with automated customer service responses.
Do Tommy John customers recommend the store?
Recommendations are mixed. Customers who receive responsive support and are satisfied with product quality rate the store highly, while those experiencing shipping delays, high costs, durability issues, or poor order processing are unlikely to recommend it. International shoppers generally advise against ordering due to shipping problems.
How can I write a review of Tommy John on RetailCoupons.com?
After making a purchase from Tommy John, you can submit a review on RetailCoupons.com by visiting the store page and selecting the option to add your rating and feedback. Include details about product quality, shipping experience, customer service interactions, and pricing to help other shoppers make informed decisions.
Looking for Tommy John coupons?
View Tommy John Coupons
20 active codes right now. Save before you check out.