Tony Bianco Shoes sells women's footwear including heels, flats, and other shoe styles. This RetailCoupons.com review page aggregates customer ratings and feedback to help you understand shoppers' real experiences with the brand before making a purchase decision.
Tony Bianco Shoes Reviews
1.1
17 reviews
What Shoppers Say About Tony Bianco Shoes
Created with AI, based on recent reviews
Tony Bianco Shoes receives overwhelmingly negative feedback from shoppers, with a 1.1 rating based on 17 reviews. The primary complaints center on product durability issues, with multiple reviewers reporting that shoes develop scuffs, wear, or structural damage (such as heel caps detaching) after minimal wear. Customers express particular frustration with the company's customer service approach, noting that the brand refuses to take responsibility for defects and instead directs customers to pay for their own repairs at third-party shoe repair shops. Reviewers also cite unresponsiveness to inquiries and describe the overall experience as unprofessional and careless.
No reviewers reported positive experiences with the brand. Customers describe the shoes as overpriced relative to their actual quality and durability, and recommend potential buyers seek alternatives. The consistency of complaints across multiple reviews suggests systemic issues with both product construction and customer service policies rather than isolated incidents.
Customer Reviews (17)
Sorted by: Most recentHeather G.Sep 19, 2024
Customer service won't respond to anything. The return process is basically impossible. I'm never shopping with them again.
Rachel K.Aug 13, 2024
Couldn't get any real answers about my order status. They get defensive when you ask about when things are shipping. I'd recommend only buying through Revolve if you must get their shoes, because dealing with customer service directly on their own website is basically pointless. Seems like tons of customers have this problem and they're not interested in fixing it.
Jessica T.Jun 6, 2024
Had a terrible time with my order. Placed it back in March and it still hasn't shown up. I've tried reaching out multiple times and haven't gotten a single response. Definitely not worth your money.
Emily C.Mar 15, 2024
Like many others have said, their customer service just doesn't exist. They completely ignore you. I got sent a full-price pair of shoes that was badly damaged with a loose badge hanging off the sole. I emailed to see about getting a replacement or refund, and was hesitant about the shipping cost from overseas. Still waiting for a response and honestly not expecting one. If you want these shoes, buy them from Revolve instead.
Michelle D.Feb 8, 2024
Bought shoes online and they showed up damaged. I emailed about it and got absolutely no response, even when I followed up. With a different pair, the heel strap stretched out so badly after a few wears that they turned into basically flip flops. The quality is terrible for the price you're paying.
Patricia L.Nov 16, 2023
Ordered some sandals and got seriously confused about the charges. My receipt said $155 but my bank got hit for $225, then FedEx charged me another $80. I still don't understand the breakdown. Going to stick with shopping locally or on Amazon from now on.
Nicole T.Jun 16, 2020
Grabbed three pairs during a final sale and one of them arrived damaged when it got to me. The insole was peeling and the heel looked poorly glued together, really cheap work for the price point. I contacted customer service multiple times hoping they'd do something to make it right, but nothing happened. Plus I had to eat the shipping and customs fees on damaged merchandise.
Tony Bianco Shoes Review FAQ
What is Tony Bianco Shoes' average rating?
Tony Bianco Shoes is rated 1.1 out of 5 based on 17 customer reviews on RetailCoupons.com.
What do customers say about the quality of Tony Bianco shoes?
Customers report significant quality concerns. Reviewers describe shoes developing visible scuffs and wear after just a few wears, with some pairs experiencing structural failures such as heel caps detaching after weeks of normal use. Multiple shoppers characterize the shoes as cheaply made and overpriced relative to their durability.
What are the main complaints about Tony Bianco's customer service?
Reviewers consistently report poor customer service experiences, including unresponsiveness to emails, refusal to help with return or shipping issues, and the company's policy of not accepting responsibility for product defects. Customers indicate they are directed to pay for their own repairs at external shoe repair shops rather than receiving support from Tony Bianco.
Do customers recommend Tony Bianco Shoes?
No. Reviewers explicitly recommend against purchasing from the brand and suggest shopping elsewhere for footwear.
How can I write a review of Tony Bianco Shoes on RetailCoupons.com?
You can submit a review by visiting the Tony Bianco Shoes product page on RetailCoupons.com and using the review submission form. Share details about your purchase, wear experience, product quality, and customer service interactions to help other shoppers make informed decisions.