Trycaviar is a food delivery platform that sources meals from partner restaurants and arranges driver delivery to customers. This page aggregates shopper ratings and reviews for the service so you can evaluate delivery reliability, fee structure, and overall customer experience before placing an order.
Trycaviar Reviews
1.3
22 reviews
What Shoppers Say About Trycaviar
Created with AI, based on recent reviews
Trycaviar is rated 1.3 out of 5 by 22 shoppers, with the vast majority expressing serious dissatisfaction. Reviewers report persistent operational failures including missing items, wrong orders, incorrect delivery addresses, and estimated delivery times that extend by hours without warning. The mobile application experiences frequent technical problems, including broken scanning features, slow response times, and redundant credit card verification requests that frustrate users before orders are even placed.
Fee transparency and billing practices represent another major complaint. Shoppers report surprise charges, hidden service fees (around 15 percent) that are not clearly disclosed upfront, unexpected driver fees (up to 20 percent), and consolidated billing that prevents customers from seeing the cost breakdown before purchase. When customers attempt to dispute overcharges or seek refunds for service failures, Trycaviar limits credit amounts and refuses to adjust combined charges. A small number of positive reviews exist, but they are significantly outnumbered by accounts of missed deliveries, communication failures with external drivers, and restaurant closures not properly communicated to customers.
Customer Reviews (22)
Sorted by: Most recentSteven M.Aug 18, 2020
My account got suspended even though I still have store credit sitting there. Their customer support is really lacking. Everything costs more than it should with questionable additional charges. The price displayed on the app isn't actually what you end up paying because fees get added and vary between the app and what the restaurant shows.
Lauren C.Aug 14, 2020
Placed an order with them last year and the delivery never made it to the right spot. Flash forward to this year and without placing any new orders, someone charged over two hundred dollars in delivery fees to my card. I'm working with my bank to sort this out now. Thank goodness they caught it.
Walter T.Aug 5, 2020
Save yourself the trouble and skip this service. Our delivery person showed up with a completely different order. When we reached out to customer support, they shut down the chat because the restaurant wasn't open anymore. By then we couldn't order anywhere else. We're done with them.
Rachel V.Aug 4, 2020
Way too pricey for deliveries, plus the customer service is abysmal. They disabled my account without warning, then wanted personal information. Once I provided it, they asked what my last order was and how much it cost. How am I supposed to remember what I bought for lunch months ago? I requested they delete my account and they completely ignored that. Use a different service. Not worth doing business here.
Shannon B.Jul 24, 2020
Service quality is garbage. Takes forever to get responses. Our driver never bothered to pick up the food from the restaurant so we got nothing. No compensation offered for the delivery cost or tip we paid. I won't order from places that use them anymore.
Thomas E.Jun 29, 2020
Call placed at four twenty-six in the afternoon with expected arrival around five nineteen. Food finally got here at five fifty-five. We tried reaching out to customer service but the text they sent had no contact details. Only got a phone number when we got the delivery confirmation email, except the food still wasn't here at that point. This same issue has happened twice to us with this company. We're done. Your customer service is basically impossible to reach. We even called the restaurant separately and the workers confirmed the driver took forever to show up both times. If I could leave a zero-star review I would have done it a hundred times over just to show how angry we are. You've lost us as repeat customers. We're serious about that.
Angela D.Jun 27, 2020
Delivery took forever and the refunds offered were pathetic. Going to remove this app immediately and find a different service.
Gregory H.Jun 6, 2020
An hour past the promised arrival time and the food never showed. Couldn't get through to anyone to complain. Lost both my time and money.
Priya J.May 30, 2020
They've got some great restaurant options which made me excited to try them. Problem is their actual logistics are a mess. Out of maybe five orders, I've had two major problems. Drivers disappear without showing up and sometimes the app glitches and either loses your order or says it didn't go through when it actually did.
Marcus T.May 24, 2020
Quality varies wildly and honestly it's not worth the hassle. I've dealt with multiple situations where I'm given a specific delivery window but the driver takes forever to even pick up the order. Once the driver has the food, they seem to go the wrong way entirely. I've watched a driver pass right by my street to drop off somewhere else that's several miles away before finally coming back with my order. It's puzzling why they'd do this. The food shows up cold almost every time because of their terrible routing system.
Trycaviar Review FAQ
What is Trycaviar's overall rating on RetailCoupons.com?
Trycaviar is rated 1.3 out of 5 based on 22 customer reviews. The rating distribution shows that 86 percent of reviewers gave it one star, while smaller percentages assigned two, three, and five stars.
What do shoppers praise about Trycaviar?
Based on available reviews, positive feedback is minimal. A small percentage of reviews mention the service without major complaint, but the overwhelming majority focus on problems rather than strengths.
What are the most common complaints about Trycaviar?
Shoppers repeatedly report failures in order accuracy (missing items, wrong orders), delivery execution (extended wait times, incorrect addresses, non-arrival), and fee transparency (hidden service charges around 15 percent, surprise driver fees up to 20 percent, and consolidated billing that obscures individual charges). Many also cite technical issues with the mobile app, including slow performance and broken features. When customers dispute problems, reviewers note that Trycaviar limits refund amounts and refuses to adjust combined charges.
Do shoppers recommend Trycaviar?
The rating distribution suggests very few shoppers recommend the service. With 86 percent one-star reviews, customers advise others to avoid Trycaviar and use alternative delivery platforms instead.
How are Trycaviar reviews collected on RetailCoupons.com?
Reviews are submitted by customers who have used the service and reflect their personal experiences with order placement, app functionality, delivery performance, fees, and customer service. The rating system ranges from one star (poor) to five stars (excellent), and all submitted reviews contribute to the overall average rating displayed on this page.
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