U.S. Cellular Reviews

I've worked with US Cellular for a while now, but the customer service at this particular location has basically disappeared. Not sure whether I'll stick with them once everything gets settled from the transition.

They cut off my service in the middle of the night while I was traveling outside the country due to a mistake on their end during the merger. I waited over an hour for customer service to pick up, and when they finally did, they claimed they couldn't even locate my phone number. They had suspended my account because the international plan I paid $105 monthly for, which was supposed to be all-inclusive, apparently wasn't recognized by their system anymore. Nobody gave me a warning about this. They just overcharged me and shut everything down without notice.

After 15 years, I'm done with this company. I've had to call their support three times. My phone, which I paid off a year ago, is locked to US Cellular, so I can't switch to a different service. When I bought a new prepaid phone from a big-box retailer, everything went sideways. After 13 years on the same account, I had to shut it down and create a brand new one just to use the new phone while keeping my number. Meanwhile, the reception just keeps getting worse and worse. It's unbelievable.

For over three decades, starting back with my first mobile phone, I was genuinely satisfied with US Cellular. Their phone service worked reliably, and when they added home internet, it was speedy and dependable. Everything changed once T-Mobile acquired them. Now it's all fallen apart. The internet speeds I used to enjoy have tanked badly (down to maybe 5% of what they were), and their tech support doesn't help at all. When an AI bot tells you it can't help and promises to connect you to a real person? You just get transferred to another bot instead. I called to end my internet service and was told the wait would be 14 minutes, so I asked for a callback. They called back but immediately put me on hold again. When I finally spoke to someone, he said he couldn't assist and had to move me to the cancellation team with a 20 minute wait. Well, US Cellular and T-Mobile, you've lost a customer of more than 30 years. I'm not just dropping my internet anymore. I'm canceling everything with you.

I wish I could rate this company below one star. My brother uses their prepaid plan and he cancelled on the same day he wanted to, but since they'd already taken the money, the person assisting said to give it seven to ten business days for a refund. After waiting that long and calling back to check, they refused to return the money even though we really needed it. They're essentially stealing from people who can't afford to lose it, pocketing the cash for themselves.

I visited a store location in Crescent City, California and encountered a really unfriendly employee who treated me poorly.

I live out in the country and had tested various carriers before finding that US Cellular had great reception for two decades, even within my metal shop building with the doors sealed. Since T-Mobile acquired them, I've got zero service at my place or my shop. They're dismantling certain towers to determine which ones they can eliminate, and apparently mine was on that list. The store employee and the tech support representative both said there's nothing they can do. T-Mobile has really dropped the ball.

Out here where I live it's pretty rural. I tried different cell companies, but US Cellular had excellent coverage for 20 years, even inside my metal shop building when the doors were shut. After T-Mobile bought them out, I lost service everywhere on my property and at my shop. They're apparently shutting down specific towers to figure out which ones they don't need, and mine ended up being one of them. Both the store staff and the tech support person told me there's nothing that can be done. T-Mobile has really messed this up.

I spent ten years living in Wisconsin where US Cellular service was acceptable. Then I relocated to Mississippi and the service got much worse. When my phones were paid off on the 17th of November, I switched to another provider. My billing cycle with US Cellular ended on the 9th, but they charged me for the entire month even though I only used it for 8 days. They also couldn't mail me a statement outside their service territory, and I got hit with a $7 fee just to pay by phone. Even worse, they locked me out of my online account after I switched. Here's what I learned: if there's any chance you might move outside their coverage area, pick a different company.

My regular phone bill sits around $319, but when I checked recently I nearly fell over. They hiked it up almost $80 without any heads up. Ever since T-Mobile got involved with US Cellular, it's been one problem after another with my service. Then they bump up the price without telling anyone? That's just wrong. No company should be able to raise rates without giving customers some kind of notice about what's changing.