Vera Bradley is known for its distinctive quilted handbags, travel accessories, and patterned home goods. At RetailCoupons.com, we aggregate shopper ratings and reviews of the Vera Bradley website to help you understand customer experiences before you buy. This page shows what real shoppers say about the brand's products, service, and policies.
Vera Bradley Reviews
2.2
22 reviews
What Shoppers Say About Vera Bradley
Created with AI, based on recent reviews
Vera Bradley is rated 2.2 out of 5 by 22 shoppers, with reviews sharply divided between detractors and supporters. The majority of negative reviews cite significant issues with product quality and customer service. Shoppers report that items arrive smaller than advertised, with poor workmanship that does not match website descriptions and product photos. Several customers experienced problematic refund processes, including disputes over return shipping costs and incomplete refunds. Additional complaints focus on unresponsive customer service, difficulty modifying orders after placement, and staff described as rude and unhelpful. The company's unwillingness to accommodate reasonable requests like address changes during processing and their strict refund conditions have frustrated repeat customers.
Positive reviews acknowledge Vera Bradley's recognizable quilted bag designs and nice patterns as appealing products. Some shoppers praise the quality of items received and express satisfaction with the brand overall. However, even satisfied customers note that pricing is on the higher side and suggest lower price points would be welcome. The small percentage of five-star ratings indicates that while the brand has loyal customers who appreciate its aesthetic and product quality, widespread concerns about order fulfillment accuracy, customer service responsiveness, and fair refund policies significantly outweigh positive sentiment.
Customer Reviews (22)
Sorted by: Most recentAmanda C.Mar 30, 2022
I'm really happy with my bag collection. Quality is excellent. Had a couple minor issues with two bags, but one of the customer service reps stepped in and got everything sorted out for me.
Sanjana M.Nov 18, 2021
I actually like writing reviews since I regularly use their items and have been satisfied with their ordering and shipping process. There are logistics issues happening all over, but they've managed well. Their customer service team has been responsive throughout.
Priya S.Nov 18, 2021
I really enjoy sharing my experience because I genuinely use their products and have been impressed with their online ordering and delivery process. Given that we're dealing with shipping challenges everywhere right now, they've done well. They always respond to customer questions.
Marcus T.Jul 6, 2021
I hate leaving negative feedback, but I'm genuinely upset with how this company handled my situation. I placed an order in late May and still haven't received my package or gotten a refund. They stopped answering my emails entirely. I reached out through social media in mid-June and was assured a refund would happen, but it never did. Yes, there are shipping delays everywhere right now, but completely ignoring customers isn't acceptable. A simple update about what's going on would help me understand what to expect. I'm hoping PayPal's dispute process actually works for me. I wish I'd looked at other reviews first before ordering.
Emma K.Jun 28, 2021
DON'T CREATE AN ACCOUNT WITH THESE PEOPLE! They won't let you delete your account even after you've only made one purchase years ago. This is unprofessional and immature. It's a small thing that causes major headaches for customers who used to shop there.
Kevin S.Dec 6, 2020
Stopped by the outlet location and the staff was all over the place and rude. One time you can get a military discount on a twenty dollar blanket, the next time they tell you no. Completely depends on who's working. I went to another outlet location in a different state and they had no problem applying my military ID to sale items. I'm done shopping at this brand and definitely won't go back to this specific store.
Lisa T.Nov 12, 2020
I ordered three masks that were supposedly made in the USA by the Vera Bradley team in Fort Wayne, Indiana based on what their website said. When they arrived, one was made in Vietnam and two were made in China. How is that made in America? The company needs to correct their listing because these definitely aren't USA-made products.
Jennifer L.Sep 10, 2020
I picked up a baby bag from the outlet and it arrived with a tear in it. Getting through to customer service took forever and I kept getting transferred around before someone finally said I'd have to email about it. I sent pictures of the damage and my address for the replacement. Then they shipped the new bag to a place I haven't lived in half a decade, not where I'd specifically told them to send it. They did mail a second replacement to the correct address this time. The good news is it showed up without damage, but the overall craftsmanship is really not what I remember. There are loose stitches in places already. The handle looks like it was stitched over multiple times. The pockets aren't even straight. I'm grateful I got the outlet price, otherwise I wouldn't keep this bag. It's heartbreaking because I've been loyal to Vera Bradley for over fifteen years. After this whole mess and seeing the quality drop, I'm done shopping with them.
Rachel K.Sep 9, 2020
Back in August 2020 I ordered a full set including a shoulder bag, lunch box, embroidered backpack, and embroidered duffle from their website. They charged my card on August 17th and said everything would ship in 2 to 3 days. The lunch box and shoulder bag came fine, but when September rolled around with no word on the other items, I called customer service. They promised the backpack and duffle would arrive by the following week. Then on Saturday my duffle order got canceled because it was out of stock. The next day the backpack was canceled too. Now I'm stuck with a lunch box and purse that don't match anything else. That was the whole point of buying a coordinated set. I won't be ordering from them again.
Alex P.Jul 16, 2020
Really let down by Vera Bradley today. They launched a new collection this morning and within minutes their website crashed. Customer service lines were down too. This was completely avoidable with better planning on their part. So frustrated and disappointed. Honestly deserve a zero star rating.
Vera Bradley Review FAQ
How is Vera Bradley's rating calculated?
Vera Bradley's 2.2 rating is based on 22 customer reviews submitted to RetailCoupons.com. The rating reflects all shoppers' experiences, weighted equally, regardless of review length or detail.
What do shoppers most praise about Vera Bradley?
Shoppers who left positive reviews highlight the brand's distinctive patterns and designs, as well as the quality and durability of quilted bags when products arrive as described. Some customers express loyalty to the brand overall.
What are the most common complaints about Vera Bradley?
The most frequent complaints involve misleading product descriptions and photos, with items arriving noticeably smaller than advertised or with poor workmanship. Customers also report significant customer service issues, including refusal to modify orders after placement, complicated refund processes with high return shipping costs to China, and staff described as rude or unhelpful.
Do shoppers recommend ordering from Vera Bradley?
Based on review sentiment, most shoppers do not recommend Vera Bradley, citing concerns about product accuracy, customer service quality, and refund policies. However, a smaller group of satisfied customers who received items matching descriptions do recommend the brand, particularly for those who appreciate its design aesthetic.
How can I write a review of Vera Bradley?
After making a purchase from verabradley.com, you can submit your honest review to RetailCoupons.com to help other shoppers make informed decisions. Include specific details about product quality, shipping accuracy, customer service experience, and whether the item matched its online description.
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