Vince Camuto Reviews

I've been a longtime customer of VC but have to say the new website is difficult to navigate. What really bothers me is they tack on a mail protection charge on top of shipping fees! I lost a shipment once and they never sent a replacement, so that protection fee was completely pointless.

I'm unsatisfied with how Vince Camuto handled my after-purchase issue. They asked me to provide lots of information about my order, send a receipt copy, and attach a photo of my coat before ultimately telling me they couldn't help me get a replacement belt. Why would they make me jump through all those hoops if they had no intention of fixing anything? The staff was friendly enough, but the whole thing just wasted my time.

I've been buying from Vince Camuto for years, so ordering through their website should've been a premium experience like the quality of their shoes. Instead, once I submitted my order I looked for a cancel button and couldn't find one anywhere. They charge your card before the product ships and since it was Christmas there wasn't any customer service available. The next day I called and was told that once an order goes through, there's no cancellation option, so their entire customer service department just exists to say no. For the price and quality you're paying for, this is unacceptable. How many hundreds or thousands of dollars do customers spend only to get treated this way? Vince Camuto, you might think these complaints don't matter, but remember that customers are what keeps your business going.

My boots ended up being defective, but the customer service team handled it well and fixed the problem quickly.

I used to enjoy the brand and had purchased many pairs through Nordstrom in the past. The styles are cute and attractive. But when I ordered straight from their website for the first time, it was nothing like I expected. The shoes did arrive eventually but didn't fit right, so I had to send them back. They charged me a twelve dollar fee when I returned the unworn shoes. I won't be purchasing from them directly again.

I bought boots for two hundred fifty five dollars but realized after getting the confirmation email that the address was wrong. I also noticed a charge for something called Route. When I called about both issues, they said there's no way to change the address and Route was just insurance in case the package got lost. I tried reaching the carrier but they explained they couldn't help since I wasn't the shipper. When the delivery notification came through, the boots went to the wrong place where nobody lives. I went looking but found nothing there. I attempted to claim through Route but they denied it because the address on the label didn't match. I'm out two hundred fifty five bucks. I'm done with this company. It's unacceptable that in 2024 there's no way to update an address before shipment. Terrible service.

Something's definitely different now, and not for the better. Their redesigned website is clunky, they got rid of the rewards program, and suddenly most items say made in China but they just label it as imported instead. I used to grab boots from them regularly but stopped because the prices are ridiculous for shoes manufactured overseas, especially without any reward points. The Italy-made pieces aren't living up to expectations either, with flimsy suede that practically wears away. I'm actively searching for a better brand to switch to.

I stopped by to leave feedback about another brand but noticed Vince Camuto wasn't getting much attention, so I wanted to share my experience. I own multiple pairs of their shoes and clothing items. I've shopped on their website and through Macy's both, and the customer service is really solid whether you call or message online. These guys run a legitimate operation and the quality of what they make is top notch.

Bought some boots and two days later found out they had no stock. Getting my bank to process the refund took forever since they weren't prompt about releasing the hold. Really disappointing experience overall.