Discount Natural Foods Reviews

This is by far the worst customer service I've ever experienced. Placed my order 11 days before but had no shipping information or updates. Called and the man on the phone was incredibly rude. I tried offering my order number to help speed things up and he told me to be quiet. When he mentioned they only had 2 of my 17 items available, I said no thanks. He hung up without letting me ask when the rest might arrive. Called back and he hung up again. Will absolutely never order from this company again. I have no idea how they stay open.

Made a purchase and waited almost a week with no updates. Tried calling to get information but the owner said they didn't have it in stock. He never followed up with an email to let me know. Just hung up on me instead. Stay away from this place. It's poorly managed with terrible support.

Can't figure out how this company is still operating. Their support team has always been unresponsive to any issues. My last purchase arrived with a broken lid on a large container. I emailed them multiple times with no reply. Called their number and got nothing back either. I'm planning to file a complaint with the state attorney general.

Ordered toothpaste tubes but received product that expired 1 to 2 years ago. Called to ask for replacement or refund and they refused both options. They ended up yelling at me for not being grateful.

This place deserves zero stars. I ordered 3 large containers of protein powder but received 7 smaller ones instead. The total weight was close, but I got stuck with flavors I didn't choose - 2 chocolate, 2 mocha, 3 vanilla. Now I'm stuck storing 7 containers instead of 3. Called their support line and got someone who sounded frustrated with me from the start. When I was doing the math on what he was explaining, he got annoyed and impatient. I told him he wasn't being nice and he snapped back saying don't call him names, which I hadn't. He was rude and refused to give his name. Worst rep I've dealt with. I wish I'd read the hundreds of negative reviews before ordering. The company operates under a different name so reviews can be hard to find online.

Ordered items that didn't ship within a week. Sent an email asking about my order status and got no response. Sent another email requesting cancellation and still heard nothing. Even tried contacting through PayPal stating I'd dispute the charge if they continued. Radio silence. Finally called on the 17th and a guy answered, asked for my zip code, said he saw my email and the order was canceled, then just hung up. This is some of the worst service I've ever seen. They don't communicate and clearly don't care about their customers. Would not recommend this place at all.

Hands down the worst company I've ordered from. They treated me horribly. When I brought up that they messed up my order multiple times and said their handling was unprofessional, the owner told me that I got what I paid for and to shop somewhere else next time.

Mike answered my call and clearly didn't want to help. When I asked where my order was, he hung up on me several times. He accused me of lying when I tried to figure out why my bank charged me for something that never arrived. Refused to cancel in writing so I could show my bank. Emailed two weeks ago with zero response. Still no word about cancellation. This business needs to be reported to the BBB and state authorities.

Never again with this online retailer. Ordered something and it never showed up. A month later when I checked on it myself, I would've been out hundreds of dollars for items never received. They back ordered stuff even though I specifically told them not to. They charged me for everything but sent only part of it. Called customer service but they avoid talking to upset customers. They ignored my emails too. Had to get the attorney general involved just to get about half my money back. Still considering taking legal action. Keep your distance from these people. Cheap prices often mean poor service elsewhere.

The product I received showed up completely melted and ruined. Their site says they'll replace defective items so I called. Got connected to a very rude and dismissive guy who said that's not something they handle. I asked to speak with someone else who could actually help and he claimed he was the owner, said have a good day, and hung up. I've been ordering over a hundred dollars worth of stuff from them regularly. Shocked by how rudely he treated me. This is the worst support I've ever gotten. Looking at all the complaints listed online, I believe every single one. Their Better Business Bureau listing shows 41 complaints with no response to 39 of them. That tells you everything you need to know about this company. Use your money elsewhere with businesses that respect their customers and stand behind their products.