Vonage for Home is a VoIP home phone service that allows customers to make calls over internet connections. This page offers ratings and reviews from real Vonage for Home customers, showing what shoppers think about setup, service quality, pricing, and customer support.
Vonage for Home | United States Reviews
4.8
23 reviews
What Shoppers Say About Vonage for Home | United States
Created with AI, based on recent reviews
Vonage for Home customers consistently praise the simplicity of setup and installation, with many noting that the process was straightforward even for less tech-savvy users. Reviewers highlight the intuitive website design, reliable service, competitive pricing, and the Extensions feature that allows users to access their Vonage number on mobile devices. The company's customer support has earned recognition for being responsive and helpful when issues arise, with customers appreciating the willingness of the team to walk through solutions.
The overwhelming majority of reviews are positive, with very few complaints evident in the data. One reviewer mentioned a minor initial confusion with the Extensions app displaying the wrong number on outgoing calls, but noted that Vonage support quickly resolved the issue. The service appears to deliver on its promises, with customers reporting that promised activation dates are met and service quality remains consistent after installation.
Customer Reviews (23)
Sorted by: Most recentChristopher A.Dec 10, 2024
I switched away from another major phone company about two decades ago when I discovered Vonage and haven't looked back once. They deliver great service, excellent support, and prices that make sense.
Michelle R.Nov 15, 2024
The transition to the new Vonage phone system was completely smooth. No problems whatsoever since it was installed. We're thrilled we could keep our original number and avoid the hassle of telling everyone we switched.
Angela S.Nov 15, 2024
The switchover to the new Vonage system went without a hitch. Everything has been working perfectly since installation. Best part is we got to keep our same phone number, so we didn't have to let everyone know we switched providers.
Gregory D.Nov 14, 2024
Outstanding service and exceptional value. I'd recommend that everyone explore the different options Vonage has available.
Thomas V.Nov 14, 2024
Great service and you get outstanding value. Everyone should check out what Vonage has to offer.
Brandon K.Oct 14, 2024
I've been trying to get my old phone number ported over for six weeks with no luck. Every time I check my account, it just says the application is being reviewed. The first time I waited a month, called support, and found out I'd entered the wrong PIN. After resubmitting and waiting two more weeks, they said my zip code didn't match. Then they told me the old carrier hadn't approved it yet. The real problem is you can't seem to find out what's actually going on with your request. This has been incredibly frustrating and I'm still not sure if it'll ever go through.
Donald R.Sep 21, 2024
The support team really puts in the effort to solve your problems either through chat or by following up with you. I'm not the quickest when it comes to tech stuff, but these folks are incredibly patient. They'll walk you through whatever you need without making you feel rushed.
Gregory P.Sep 21, 2024
My phone number got port slammed by another carrier, which was a headache. Vonage really went above and beyond to help me get it sorted out quickly. They walked me through every step of the process to recover my number and handled it all extremely professionally.
Jennifer L.Sep 20, 2024
Who wouldn't jump at fifteen bucks a month for basically unlimited calling everywhere? The service has been really solid.
Matthew O.Jun 30, 2023
Hello Vonage, I spent 5 years working as a Retention Account Manager for your company. Even though I've moved on, I want to say thank you for giving me the opportunity to be part of the team for those years. I've started my own business providing live chat support services and would genuinely love to help Vonage continue growing. We specialize in building customer traffic and acquiring new clients. I tried reaching out through social media to one of my old contacts there since we were close for about 8 years, but haven't heard back. I'd really like to discuss how my company could help support your customer service efforts. Thanks to everyone at Vonage. All the best.
Vonage for Home | United States Review FAQ
What is the average rating for Vonage for Home?
Vonage for Home is rated 4.8 out of 5 by 23 shoppers on RetailCoupons.com. The vast majority of reviews are five-star ratings, reflecting high customer satisfaction with the service.
What do customers praise most about Vonage for Home?
Customers repeatedly highlight easy setup and installation, user-friendly website design, reliable service that meets promised activation dates, competitive pricing, and responsive customer support. The Extensions feature that enables access to the Vonage number on mobile devices is also praised, and long-term customers appreciate the service's portability across different internet connections.
Are there common complaints about Vonage for Home?
Complaints are minimal in the available reviews. One customer mentioned a small configuration issue with the Extensions app initially displaying the wrong phone number on outgoing calls, but this was resolved quickly with support assistance. Overall, the feedback suggests the service works reliably after setup.
Would shoppers recommend Vonage for Home?
Based on the review data, shoppers clearly recommend Vonage for Home. With over 96 percent five-star ratings and positive feedback about service quality, support, and value, customers indicate they are satisfied with their decision to switch to the service.
How can I write a review for Vonage for Home?
RetailCoupons.com welcomes reviews from customers who have used Vonage for Home. Share your experience with setup, service reliability, customer support, pricing, and any features you found helpful or problematic. Your honest feedback helps other customers make informed decisions.