Wholesale Chess sells chess sets, pieces, and related accessories online. This page aggregates shopper reviews and ratings for the store to help you determine whether to buy here. Our ratings are based on verified customer experiences shared on RetailCoupons.com.
Wholesale Chess Reviews
What Shoppers Say About Wholesale Chess
Wholesale Chess offers quality chess products that shoppers appreciate once they arrive. Reviewers praise the actual merchandise, noting that pieces are well-weighted, beautifully crafted, and come with attractive carrying cases. However, the shopping experience is significantly marred by serious operational issues that overshadow the product quality.
The primary complaints center on three recurring problems: shipping costs that are exorbitant and often match or exceed the product price itself, making final totals roughly double the item cost; unreliable delivery timelines, with promised 2-day express shipping taking up to three weeks; and inadequate customer service, with the company ignoring customer emails and failing to address defective products. One shopper received a chess set with nearly all pieces damaged, and another experienced no response to multiple inquiries. These logistical and communication failures create a frustrating experience that negates the appeal of the quality merchandise.
Customer Reviews (3)
Sorted by: Most recentWhile their actual products are decent enough, there are three major issues with how this site operates. First, the shipping charges are completely out of control. You'll find that delivery costs match or even exceed what you're paying for the items themselves, and buying multiple items doesn't help at all. The final price ends up being roughly double what's listed. Second, there's no bulk discount structure whatsoever. You won't get a single dollar off per item when ordering quantities, which other Canadian chess retailers at least attempt to offer. Third, the item prices themselves are really the only advantage here. They do offer bundle packages where you can buy multiple sets together, but a quick comparison on AliExpress shows nearly identical products for about 40% less. It's hard to justify shopping here when you find that disparity.
Ordering from this company was frustrating due to their lack of communication. They promised 2-day express shipping, but my chess pieces took 3 weeks to arrive. However, once they finally showed up, I was really happy with what I got. The pieces themselves are fantastic, weighted beautifully, and came in a gorgeous purple corduroy carrying bag. The pricing is genuinely competitive compared to other chess retailers out there. My advice: the pieces are worth buying from them if you want to save money, just skip paying extra for expedited shipping since it clearly doesn't work as advertised.
I purchased a Collector series plastic chess set and was very disappointed with my experience. The package arrived with nearly all the pieces containing defects of some kind. Getting a chess set that was basically completely damaged felt insulting, and to make matters worse, they've ignored every email I've sent them. I would strongly advise others to shop elsewhere and avoid doing business with this company.
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