Woodcraft Reviews

I posted a review about two months ago for an expensive router plane. The tool arrived missing a part that was crucial, so I couldn't even use it. The manufacturer did send a replacement part, but it took three weeks to get here. I followed up with the website about why my review wasn't showing up and they blamed it on understaffing. I'm done with this place and I'm telling people to shop elsewhere. A company that doesn't let honest reviews see the light of day isn't one I can trust.

I purchased a hand plane and it had multiple problems right out of the box. I left a review on their website about it and it never showed up. It seems like they only want positive feedback visible. When you can hide reviews that point out real quality issues, it makes your products look way better than they actually are. That's not an honest way to run a business.

This company can't be trusted. Multiple emails with no response. Never got my order. I regret doing business with them.

I placed an order for a stain and a finish but only got the finish. Instead of the stain, they threw in some random leveler. I've been trying to get this sorted but nobody's responding to my messages. To make matters worse, the can that did arrive was badly dented. This company is not worth my business and I won't be going back.

I want to share what happened with my recent purchase. In late March, I bought a drum sander with tables and got charged $165 for shipping. Then I found out the sander was on backorder, and they were advertising free shipping on that exact item. I asked about a refund or credit but got nowhere. After I posted about it online, filed a complaint with the BBB, and left a detailed review, they finally gave me back the shipping charge. I'm glad I got the money back, but it shouldn't have taken all that effort just to get them to do the right thing. I'm posting this updated version so others know what really happened. Woodcraft did eventually fix it, but only because I had to make a big deal about their misleading practices. If you shop with them, stay on top of backorder status and look for any promotions that might apply before you buy.

Got some walnut boards delivered today and unfortunately they both had cracks running through them, making them worthless for what I needed. I tried calling to arrange a return and got stuck with an automated system. I pressed a button thinking I'd talk to someone, and instead got routed to some weird AI message trying to sell medical alert stuff. It pretended to be a person but just kept talking and talking. Every time I thought I'd finally reach a human, I didn't. I will absolutely never order from them again.

I bought some wood carving burrs that were on sale but they never actually sent them out. About a month later I had to dispute the charge with my credit card company. As soon as that went through, they reached out asking what happened. They were really nice about it and genuinely wanted to understand the situation. Once I explained everything, they went above and beyond to get me in touch with people who could help. They even threw in free expedited shipping and kept the sale price I originally got, even though I told them just getting the product to me was enough. Everyone there was kind and took my concerns seriously. It turned out great in the end.

Don't shop here. I bought a camera and it still hasn't shown up over a month later. Their customer support is nonexistent. I'm going to have to get my bank involved to get my money back. I'm clearly not the only one having these problems. Just stay away.

My husband ordered a camera for my Christmas present on December 7th. It's still not here and the tracking information has disappeared. This is really frustrating. Can someone please check into this? I'm starting to worry that something went wrong.

The independent installers they sent were professional, but everything else about this company is a disappointment. We had a new kitchen installed and the quality of the materials was poor. The glossy laminate on several doors and drawers started peeling almost immediately. They did replace those pieces, but when the same problem happened again, we got stuck in an endless email loop full of promises that never came through. Eventually they just stopped responding to us. I have documentation and correspondence to back this all up. What really bothered me was when they sent someone out to verify measurements and claimed all our replacements were sitting in their warehouse, which clearly wasn't true.