Woolrich is a heritage outdoor apparel brand offering jackets, parkas, sweaters, and other cold-weather clothing. This page aggregates customer reviews and ratings from Woolrich.com shoppers to help you understand product quality, service experience, and overall satisfaction before making a purchase.
Woolrich Reviews
1.7
23 reviews
What Shoppers Say About Woolrich
Created with AI, based on recent reviews
Woolrich receives overwhelmingly negative feedback, with 23 shoppers rating the store 1.7 out of 5. The primary complaints center on product quality issues, including discoloration, broken zippers, and water-repellent coatings that fail prematurely. Customers report serious frustration with customer service responsiveness and resolution processes, with refunds delayed for weeks, replacement issues unresolved, and escalation requests dismissed or redirected without meaningful assistance. Several reviewers express concern about the brand's continued use of animal fur in parkas, contrasting unfavorably with competitors' ethical standards.
A small minority of shoppers appear satisfied, but their feedback is outweighed by accounts of defective products at premium price points, poor communication from support teams, and unmet expectations regarding durability and performance. Customers indicate they do not plan to purchase from Woolrich again due to quality standards and service failures.
Customer Reviews (23)
Sorted by: Most recentLaura S.Feb 22, 2023
Stay away from ordering here. The items are very poor quality and there's no warranty or guarantee on anything. They'll take your money but won't offer refunds or stand behind their low-quality jackets.
Michelle T.Jan 1, 2023
Absolutely terrible support from this company. They don't seem interested in actually helping their customers. I invested in one of their premium Loro Piana fabric jackets and the material started fading after just one winter. When I reached out, their response basically said too bad. Skip this brand.
Robert G.Dec 27, 2021
Paying top dollar for terrible service is not worth it. My wife wanted to get some parkas for the family as Christmas gifts. We never received the package, and now it's late December. On top of that, we were told the parkas we wanted most are no longer in stock. So we're getting something different than what we wanted. Why bother ordering from them? We're regretting not going with Canada Goose instead. Their online ordering system is a mess and it's ruined Christmas for us. The phone support wasn't helpful either. When you're paying this much, you expect much better service.
Woolrich Review FAQ
What is Woolrich's average rating on RetailCoupons.com?
Woolrich is rated 1.7 out of 5 based on 23 customer reviews. The rating distribution is heavily skewed toward one-star reviews, which account for 78 percent of all ratings.
What are shoppers' main complaints about Woolrich?
Recurring complaints include product defects such as discoloration, broken zippers, and water-repellent coatings that fail quickly despite premium pricing. Customers also cite slow customer service response times, unresolved refund issues lasting weeks, and dismissive or unresponsive support when attempting to escalate complaints or request compensation.
Do customers recommend shopping at Woolrich?
Based on recent reviews, the vast majority of customers indicate they will not shop with Woolrich again. Common statements include 'I'm done shopping with this company' and 'I won't be buying from them anymore' due to quality and service failures.
Are there any positive aspects mentioned by Woolrich shoppers?
A small portion of reviews (17 percent) rate the store five stars, though detailed positive feedback is limited in the available review excerpts. One reviewer noted that a jacket itself was 'fine,' suggesting some products meet expectations, but this is heavily outweighed by negative experiences.
How can I write a review of Woolrich on RetailCoupons.com?
You can submit a review by visiting the Woolrich store page and using the review submission form. Include details about your purchase, product performance, customer service experience, and overall satisfaction to help other shoppers make informed decisions. Base your rating on your actual experience with the company.