Young Explorers Reviews

Back on November 30th, I made a pretty substantial purchase. The confirmation came through quickly. A couple weeks later, I saw that another order from them was already on its way to me, so I checked the site to see what was taking so long with the big order. Still no shipping notification on December 13th. Days later they finally emailed back saying the order had been cancelled because of some kind of billing problem. Fifteen days go by before they even tell me there's an issue? So I picked up the phone and called customer service to get details on what this billing error actually was, especially since my previous order with the same information processed without any trouble. I had to talk to three different agents because the first couple apparently didn't feel like handling my situation and just transferred me. I stayed professional even though it was frustrating. Turns out the company had a problem with my PO Box address, which makes no sense since my first order went through using that exact same PO Box. They kept insisting I could just reorder everything, but I declined. My payment information would be identical anyway. Based on how they handled this, I seriously doubt they even attempted to process my credit card the first time.

My package got sent to the wrong place, and this happened not just once but twice. Nobody bothered to let me know either time. When I finally called to complain, they tried to fix it by offering me discounts on future orders. I turned that down because there was no way I was trusting them to get it right again. Unfortunately, they messed up a third time even after promising me it would work out. I asked for my money back and only got a partial refund at first. They were trying to charge me for shipping costs when the whole thing was their mistake in the first place. UPDATE: The full refund did eventually go through.

Stay away from this place. The product listing was completely misleading and they refused to give me my money back. These people are running a scam. Don't bother ordering from them.

The store advertises a 100% satisfaction guarantee but doesn't actually stand behind it. When I tried to use it, customer service was terrible. The representative told me she couldn't guarantee I'd get a return shipping label, just that she'd send a request to my inbox for one. The item cost almost seventy dollars but felt cheap and flimsy. Sending it back myself would run me eighty five dollars or more through the post office. I've emailed multiple times asking for a return label and never got one. The website mentions you can print out a FedEx label but there's no actual link to do it. I'm done shopping there.