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Received the wrong product. The listing said iPad 2022-2025, and my 11-inch iPad Pro from 2025 should fit, but the camera hole is designed for the iPad Air instead. The dimensions don't match up correctly so it won't work. Item doesn't fit my device.

Never experienced worse customer service. They won't honor their warranty. I bought a Speck case through AT&T and the thing fell apart in two spots. Bought it in April 2025. Tried following their online process twice with no answer. Attempted calling and couldn't reach anyone. This has been the absolute worst customer experience ever.

Got an iPhone case that works as intended. It's tough and protects well, though I noticed some yellowing on the clear case after a while. The case grips the phone securely even when dropped from a decent height, so the phone stays put. One downside is that scratches show up pretty quickly, making it look worn after regular use.

Awful customer service. They won't send a replacement. Felt completely scammed.

They advertised the case as fitting the new MacBook Air, but it doesn't. They make you pay for return shipping too. When I tried getting help, the customer service reps were cold and unwelcoming. Save yourself the hassle and don't order from here.

My case broke less than a month into using it after falling from under three feet onto carpet. Can't get anyone from customer service to respond, and I'm talking about a $60 purchase. Zero support or assistance. Two stars only because I ordered it and waited several months before actually using it.

My new iPhone 16 case is fantastic. The quality is excellent and it's just what I needed. Ordering was simple and straightforward. I'd definitely recommend shopping with this company.

Worst company to deal with. I filed a warranty claim on a 90-day-old case and they rejected it. Apparently buttons being difficult to press doesn't count as a defect. Their response said the hard-to-press buttons aren't considered damage for warranty purposes, so my claim was denied.

This company has terrible service and you shouldn't buy from them. I ordered a phone case and when it arrived, the color was completely different from the photos online. Worse than that, the case is made from some slippery plastic that doesn't grip well and slides right off your hands. Put it down on any surface and it just rolls off and falls constantly. I decided to return it the same day I received it and called their support line. They said they'd email a return label, but nothing ever came. Instead I got an email saying they don't have return labels available. I called back to ask how I'm supposed to return it without a label, and they just told me to go to the post office myself. They never told me what address to send it to or what the process was. I'm really disappointed in how this company treats customers. Their service is unprofessional and unacceptable.

Used this iPhone 15 Pro case and it failed immediately. The phone slipped off a bathroom counter from under 3 feet and hit the floor on the top edge. The screen now has a hairline chip across the top that's 3/4 inch long from the corner. This is the worst phone protector I've ever purchased and I'm never buying from this brand again.

Extremely poor customer service. I got sent the wrong case, and when I contacted them about it, they said I'd have to pay to ship it back before they'd even think about giving me a refund. Really disappointing how they handled this.

Got a defective case and expected that a premium brand would stand behind their product. I was wrong. When I contacted them about the defect, they said I'd have to pay for return shipping and then they'd decide if they'd even refund me. I haven't had a customer service experience this bad in years.

Called to ask about their warranty process and learned it's basically worthless. They'll replace a case if you have your receipt, but without one they offer a one-time courtesy replacement. After I gave my info to the first representative, they said they'd ship it right out. Great, I thought. A few weeks pass and it finally arrives, but it's the wrong model. I had ordered the Pro Presidio Folio at $90, but received a much cheaper Balance Folio instead. I've called five different times about this mix-up and every rep gives me the same response: since it's a one-time courtesy, tough luck. I'm out $90 and they won't correct their error or take back the wrong case. The way these reps talk to you, you'd think you were asking for a handout. Their attitudes are completely unprofessional across the board. I'm shopping elsewhere from now on. This company isn't worth your time.

This company doesn't deserve even one star. I purchased an iPhone 14 Pro Max case a couple months back and it's total garbage. The phone case is dirty and nothing cleans it properly. When I reached out to Speck about it, they refused to help, saying the damage isn't covered under warranty. I'm done with their products and moving to a different brand. Very upset about this purchase.

Misleading marketing tactics. They advertise $20 overnight shipping, but then take 4 days to actually get your order out. Extremely dishonest business practice. I won't be giving them my business ever again.