The Webster Coupons & Promo Codes

Paid $200 thinking I was booking a poolside room, but arrived to find a cramped regular room instead. I paid an extra $150 to upgrade to poolside. When we got there, the chlorine smell was overwhelming and made it hard for my husband to breathe (it was his birthday). I asked for a refund and the front desk staff refused, claiming I booked through a third party when I didn't. They wouldn't provide a manager either. My husband's birthday was ruined. I'm never coming back.

I've been waiting over two months for the store to respond about my package that never arrived. I'm still waiting for my $600 refund. The customer support is nonexistent and incredibly disappointing. I can't recommend shopping here.

Always fantastic! I've had great experiences both at their physical location and ordering online. I've used their rush delivery option several times and everything always shows up right on schedule.

I really wish I'd read the reviews first before ordering. Their customer service is horrible. I bought from their website with an item that was already 50% off. During checkout a popup appeared offering an additional 10% discount, so I used it. That suddenly made my purchase final sale, but nowhere did they mention this during the buying process. The only way you'd even know is if you went back and clicked on the cart details dropdown. When I complained, customer service just kept sending me screenshots of my receipt proving the item was listed as final sale. I've filed complaints with the BBB and my credit card company. Be careful and find a different store.

Bought shoes half a year ago and realized they sent the wrong size. They're still brand new with the box and bags. I reached out to customer service to see if I could exchange them or work out something, but the representative was rude and just said the return window had closed, then ended the conversation. They deal in luxury goods but treat customers terribly. Don't waste your money here.

My package arrived super fast, in just 2 days. Everything was perfect and exactly what I ordered. No issues at all.

I bought shoes that were supposed to be premium quality, but after about a week the sole started separating. I contacted them a week after getting them, and now six weeks later still nothing. I've tried calling multiple times and left messages but nobody gets back to me. I'm wondering if they're selling counterfeit items masquerading as authentic.

Sent back a return but nobody was available to receive it, so FedEx brought it back to me. I've tried getting in touch with their customer service multiple times with no response. Don't bother shopping with this company.

A Gucci wallet arrived damaged, so I sent it back within 2 days. They acknowledged the return and said I'd get a refund in 3 to 5 business days. It's been a month with still no refund and zero responses to my emails.

Purchased a dress on sale for $400, but it arrived in a size 6 when I ordered a US 10. When I contacted them about returning it, they insisted the sale items were final and couldn't be exchanged. Nothing about this policy was mentioned during checkout. Now I'm stuck with a $400 dress that doesn't fit. I won't be shopping here again. You apparently have to figure out the return rules on your own before buying. Shop carefully!

Had a problem with several items from a $3,000 order and wanted to exchange them for a different size since I'd used a promotional code. They told me no problem, but then I couldn't reach anyone despite calling many times. A week later I got an email saying it was too late to exchange and they were refunding my money, plus I couldn't use that promo code again. Their customer service was basically unavailable.

I ordered a handbag on Saturday and paid extra for expedited 2-day shipping. When Tuesday came around, I found out there was a technical error and the bag was actually out of stock. Super frustrating since I spent hours researching different sellers before choosing them. They won't be getting my business again.

I placed an order online in early February and the charge hit my account right away. After waiting two weeks with no confirmation email or order status, I reached out when I noticed the item I wanted was showing out of stock. It took them days to respond and even though I had screenshots of my email and bank statement, they said that wasn't sufficient proof. Are they kidding? I never got a confirmation email or tracking info, and there's only one place with that name, so obviously my money went to them. I lost out on about forty bucks and I'm done. I'd rather use SSENSE or FARFETCH where orders actually process correctly and customer service is genuinely excellent. This place acts like they're fancy but honestly there's nothing fancy about how they run their business. Trust me on this.

I bought an item through a seller on another platform and they sent me completely the wrong thing. When I asked for a replacement or refund, they refused to do either.

I received an YSL wallet bag that showed signs of being used before. It came without an authenticity card, wrapped in cheap paper with just a sticker, and had no protective coverings for the hardware. The metal handle wasn't wrapped, and the front logo didn't have that crisp, clean shine a new bag should have. I'm honestly questioning whether this is even a real product. Really disappointing experience. Save your money and shop elsewhere.