The Webster is a luxury fashion and lifestyle retailer offering clothing, accessories, and home goods through physical locations and online ordering. This page aggregates customer ratings and reviews for The Webster to help shoppers understand what to expect from the brand's service, product quality, and policies.
The Webster Reviews
1.4
22 reviews
What Shoppers Say About The Webster
Created with AI, based on recent reviews
The Webster has a polarized customer base with extremely low satisfaction overall. The vast majority of shoppers report serious issues with customer service, including unresponsiveness to refund requests that have dragged on for months, rude staff members who refuse to help with legitimate issues like wrong sizes, and confusing checkout practices where discount codes reportedly trigger final sale conditions without clear disclosure. Additional complaints include misrepresentation of room types in bookings, overwhelming facility conditions, and lack of transparency about return windows and policies.
A small minority of customers report positive experiences, praising fast delivery times (including rush options) and receiving correct orders. These favorable reviews suggest that when transactions proceed smoothly, the fulfillment can be reliable. However, the overwhelming volume of negative feedback centered on customer service failures and unresolved disputes indicates systematic problems with how the company handles customer issues and disputes.
Customer Reviews (22)
Sorted by: Most recentMichelle C.Apr 4, 2026
Paid $200 thinking I was booking a poolside room, but arrived to find a cramped regular room instead. I paid an extra $150 to upgrade to poolside. When we got there, the chlorine smell was overwhelming and made it hard for my husband to breathe (it was his birthday). I asked for a refund and the front desk staff refused, claiming I booked through a third party when I didn't. They wouldn't provide a manager either. My husband's birthday was ruined. I'm never coming back.
Sofia R.Mar 9, 2026
I've been waiting over two months for the store to respond about my package that never arrived. I'm still waiting for my $600 refund. The customer support is nonexistent and incredibly disappointing. I can't recommend shopping here.
Diane H.Oct 28, 2025
Always fantastic! I've had great experiences both at their physical location and ordering online. I've used their rush delivery option several times and everything always shows up right on schedule.
Christopher B.Sep 19, 2025
I really wish I'd read the reviews first before ordering. Their customer service is horrible. I bought from their website with an item that was already 50% off. During checkout a popup appeared offering an additional 10% discount, so I used it. That suddenly made my purchase final sale, but nowhere did they mention this during the buying process. The only way you'd even know is if you went back and clicked on the cart details dropdown. When I complained, customer service just kept sending me screenshots of my receipt proving the item was listed as final sale. I've filed complaints with the BBB and my credit card company. Be careful and find a different store.
Linda H.Dec 12, 2023
Bought shoes half a year ago and realized they sent the wrong size. They're still brand new with the box and bags. I reached out to customer service to see if I could exchange them or work out something, but the representative was rude and just said the return window had closed, then ended the conversation. They deal in luxury goods but treat customers terribly. Don't waste your money here.
James T.Aug 2, 2023
My package arrived super fast, in just 2 days. Everything was perfect and exactly what I ordered. No issues at all.
Jessica V.Mar 10, 2023
I bought shoes that were supposed to be premium quality, but after about a week the sole started separating. I contacted them a week after getting them, and now six weeks later still nothing. I've tried calling multiple times and left messages but nobody gets back to me. I'm wondering if they're selling counterfeit items masquerading as authentic.
George P.Jan 25, 2023
Sent back a return but nobody was available to receive it, so FedEx brought it back to me. I've tried getting in touch with their customer service multiple times with no response. Don't bother shopping with this company.
Monica E.Dec 21, 2022
A Gucci wallet arrived damaged, so I sent it back within 2 days. They acknowledged the return and said I'd get a refund in 3 to 5 business days. It's been a month with still no refund and zero responses to my emails.
Sarah M.Dec 12, 2022
Purchased a dress on sale for $400, but it arrived in a size 6 when I ordered a US 10. When I contacted them about returning it, they insisted the sale items were final and couldn't be exchanged. Nothing about this policy was mentioned during checkout. Now I'm stuck with a $400 dress that doesn't fit. I won't be shopping here again. You apparently have to figure out the return rules on your own before buying. Shop carefully!
The Webster Review FAQ
What is The Webster's average rating on RetailCoupons.com?
The Webster is rated 1.4 out of 5 based on 22 customer reviews. The rating distribution is heavily skewed toward one-star reviews, with 91 percent of reviews giving the lowest rating and only 9 percent giving five stars.
What are the main complaints customers have about The Webster?
The most common complaints involve poor customer service responsiveness, including months-long waits for refund decisions and unanswered support inquiries. Customers also report encountering rude or unhelpful staff members who refuse to accommodate legitimate requests like exchanges for wrong sizes. Additional issues include unclear policies around discounts triggering final sale status, misrepresentation of products during booking, and inflexible return windows.
What do customers praise about The Webster?
The small number of satisfied customers highlight fast delivery times, including reliable rush delivery options, and accurate order fulfillment when transactions proceed without complications. These reviewers note that products arrive as ordered and in the promised timeframe.
Do customers recommend shopping at The Webster?
Based on review feedback, most customers explicitly state they do not recommend The Webster due to persistent customer service issues and unresolved disputes. Only the minority of customers who experienced smooth transactions without complications express willingness to shop there again.
How can I write a review of The Webster on RetailCoupons.com?
You can submit a review of The Webster by visiting the store's page on RetailCoupons.com and clicking the review submission option. Share your honest experience with the store's products, shipping, customer service, and policies to help other shoppers make informed decisions.