About Zipcar

Zipcar pioneered the concept of car-sharing in North America nearly two decades ago. The service began with a vision to bring the European model of on-demand car access to major cities and campuses. Their initial success quickly transformed a small operation into the world’s leading car-sharing network.

Today, Zipcar is dedicated to redefining alternative transportation through technology and a member-focused approach. The core mission is to enable simpler and more responsible urban living for everyone.

The company delivers on this mission by offering accessible, on-demand vehicles. Their service helps members save substantial money, time, and the hassle associated with private car ownership. By providing shared access, Zipcar is also committed to reducing overall city congestion and pollution.

How To Redeem Zipcar Promo Codes

  1. Find a vehicle that suits your travel requirements based on your desired location and dates.
  2. After confirming your car selection, you will be prompted to create or log into your account to choose a membership plan.
  3. Finalize your chosen membership plan and verify your identity by providing your valid driver’s license details.
  4. Navigate to the payment page of the checkout process.
  5. Look for the dedicated discount or promo code entry box before you finalize the transaction.
  6. Apply your coupon code in the field and confirm the discount has been successfully applied to your total purchase amount.

Essential Member Policies for Trip Management

Cancellation and Modification: For shorter, hourly trips (less than eight hours), you must cancel or modify your reservation at least three hours before the start time to receive a full refund. For all reservations scheduled for eight hours or longer, a minimum of 24 hours’ notice is required to avoid cancellation fees.

Return and Late Fees: You must return your vehicle to its designated home location promptly at the scheduled time. If you are late, you will be charged for the additional time used plus a penalty fee of $50 or more. If another member does not have the car reserved immediately after yours, you can use the mobile app or text service to extend your trip reservation.

Vehicle Condition and Fuel: Members are strictly prohibited from smoking in any vehicle. A fee of $50 or more will be applied if the car requires cleaning due to excessive mess or smoking. If the gas tank falls below a quarter full, you must use the prepaid fuel card found in the driver's visor to fill it up, or a minimum $30 fee will be applied. Electric Vehicles (EVs) should be plugged in at their dedicated home charger upon return.

More Ways to Save at Zipcar

To ensure you are getting the best possible value on your car-sharing trips, consider these additional savings opportunities:

  • Appreciation Discounts: Special reduced rates are offered to students (often via partnerships like UNiDAYS) and AARP members.
  • Referral Program: Refer a friend who joins the service, and both you and your friend will receive $25 in driving credit.
  • Membership Credit: Your monthly or annual membership fee is typically returned to you as a driving credit to use on trips, effectively making the membership pay for itself.
  • Multi-Day Savings: Substantial discounts are automatically applied to the rate for Roundtrip reservations that extend over two, three, and up to seven days.
  • Business Plans: Enroll your company in a Business plan to unlock up to 30% off standard Roundtrip rates, plus extra discounts for overnight and long-haul weekday rentals.

Contact Zipcar

  • Phone Support (Active Reservations): Call 1-866-4ZIPCAR (1-866-494-7227). This line is available 24 hours a day, 7 days a week for members currently on a trip or requiring roadside assistance.
  • Phone Support (General/Non-Active Trips): Available from 8:00 AM to 11:00 PM (ET), 7 days a week.
  • Live Chat Support: Access the chat feature through the Zipcar mobile app (under Account > Chat). Chat support operates from 8:00 AM to 11:00 PM ET, 7 days a week.
  • Social Media: Direct Message on official social channels (Facebook, X, Instagram) is available from 8:00 AM to 11:00 PM ET, 7 days a week.

FAQs

1. Can I extend my reservation?

Yes, you can extend your trip using the mobile app or by text, as long as no other member has a reservation right after yours. If the car is not available for an extension, please make sure to return it on time to avoid a late fee.

2. Am I able to return my Zipcar early?

Yes, but note that unused time is not refundable.

3. Does Zipcar offer any exchange option if the vehicle I reserved is unavailable or unsatisfactory?

If your reserved car is unavailable, damaged, or unsatisfactory when you arrive, you should immediately contact Member Services at 1-866-4ZIPCAR (1-866-494-7227). The team will work to quickly find and book you a comparable, available vehicle nearby and adjust your reservation accordingly. Do not take the unsatisfactory vehicle without speaking to support first.