Fresh Roasted Coffee sells specialty coffee beans and K-cups in various roast levels and regional varieties, positioning themselves as a fresh roasted option for both home and commercial use. This RetailCoupons.com review page aggregates authentic shopper ratings and feedback to help you evaluate whether Fresh Roasted Coffee delivers on its promises of quality, freshness, and customer service.
Fresh Roasted Coffee Reviews
3.0
6 reviews
What Shoppers Say About Fresh Roasted Coffee
Created with AI, based on recent reviews
Fresh Roasted Coffee receives polarized ratings from shoppers, with 6 reviews split evenly between five-star and one-star experiences, averaging 3.0 out of 5. Satisfied customers praise the quality and consistency of the beans, noting that they work well for both personal use and commercial applications like brewery blends. These reviewers highlight responsive customer service, reliable delivery, and quality packaging that keeps coffee fresh between orders. However, dissatisfied customers report significant issues including concerns about whether beans are truly fresh roasted (citing lack of visible oils and suspicions about warehouse aging), restrictive return policies that deny refunds on opened products despite claims of freshness, and poor shipping performance with unresponsive customer service when delivery problems occur.
The sharp divide in ratings suggests inconsistent experiences across different customer segments or order types. While some long-term customers report no issues, newer or one-time buyers have encountered problems with product freshness claims, return policy enforcement, and shipping delays paired with unresponsiveness. The disparity between the store's marketing claims and some customers' actual experiences with freshness and shipping speed appears to be a core source of frustration.
Customer Reviews (6)
Sorted by: Most recentJennifer R.Jan 29, 2026
I work as head brewer at a small NC brewery, and we feature Fresh Roasted Coffee in our award-winning Coffee Blonde blend. I tested tons of different coffees before settling on them. Their consistency is unmatched, and every single variety we've tried delivers excellent flavor and quality. The customer service team is really responsive, and their pricing can't be beat for what you're getting. They're my go-to recommendation and I'm impressed every time. Hoping to recommend them for years to come.
Robert D.Aug 7, 2025
This is misleading marketing. The beans they're selling aren't actually fresh roasted. Real fresh espresso beans should have visible oils on the surface, and what I got looked like it had been warehoused for a month or more. Check the one-star ratings here and the pattern becomes clear. Something feels off about a company with mostly five stars mixed in with this many complaints. Don't fall for it.
Derek K.Jul 8, 2025
Been a customer here for years and haven't had any issues. My coffee always shows up when it should, and the resealable packaging keeps everything fresh between orders. Their team is responsive and communicative whenever I need anything. It's refreshing to work with a business that actually cares about doing things right.
Michael T.Dec 5, 2024
If you're serious about getting quality beans that haven't been sitting around, this is honestly your best bet. Love that you can select from different regions and roast levels. I go with Brazil medium dark or Guatemala most of the time. Despite seeing some negative feedback out there, I wanted to share my actual experience since I've been a repeat customer for about 6 years now and have always had a good experience ordering from them.
Linda C.Feb 1, 2024
The website looks great and all the reviews seemed positive, so I bought a variety pack of K-cups in different flavors. Turns out I didn't enjoy the coffee. I emailed them a day after it arrived asking about a return. They basically said no because the product had been opened. But here's the problem: I read their return policy before ordering and it says clearly that you can get a refund within 14 days if you're unhappy, any reason. Then I saw the fine print about unopened products in original packaging at your own expense. Well, almost all 94 remaining K-cups are completely unopened in their original wrapping and absolutely resellable. They just refuse to accept them back. Even if there's some legal issue with reselling returned coffee, they could still refund me but they won't. It's frustrating when a company won't stand behind what they sell.
Sarah M.Oct 28, 2023
Complete ripoff. They claim fast shipping but that's not what happens. Charged me for the order plus extra for expedited delivery, yet 9 days went by with nothing arriving. I was expecting it at my temporary work location because their coffee is actually decent, but I reached out multiple times and never got responses. As a loyal customer who'd ordered plenty of cases before, I expected better. Instead they shipped whenever they wanted, completely ignoring my requests. Save yourself the headache and don't trust their promises about delivery speed or their customer service.
Fresh Roasted Coffee Review FAQ
Why does Fresh Roasted Coffee have such polarized ratings?
Fresh Roasted Coffee's ratings are split almost evenly between five-star and one-star reviews, with no middle ground. Long-term customers report positive experiences with product quality and customer service, while newer or one-time customers cite issues with freshness claims, return policies, and shipping delays. This pattern suggests inconsistent experiences depending on order type or customer expectations.
What do satisfied customers praise about Fresh Roasted Coffee?
Positive reviewers highlight the consistency and quality of the beans, noting they work well for both personal brewing and commercial applications. Customers also praise responsive customer service, reliable delivery timing, and resealable packaging that maintains freshness between orders. Some reviewers report being long-term customers with no issues.
What are the main complaints about Fresh Roasted Coffee?
Negative reviews center on three concerns: doubts about whether beans are truly fresh roasted (citing lack of visible oils and suspicions of warehouse aging), restrictive return policies that deny refunds on opened K-cup variety packs, and shipping problems including delays of 9 days or more despite paying for expedited delivery, combined with unresponsive customer service when issues arise.
Should I order from Fresh Roasted Coffee?
This depends on your priorities and risk tolerance. If you value product quality and are a repeat customer willing to establish a relationship, some reviewers report consistently good experiences. However, if you are trying their coffee for the first time or have concerns about freshness and return flexibility, the one-star reviews suggest significant risks around shipping delays, customer service responsiveness, and return policy enforcement.
How are Fresh Roasted Coffee ratings calculated on RetailCoupons.com?
Ratings reflect all verified customer reviews submitted to RetailCoupons.com. The overall rating (3.0 out of 5) and review count (6 total reviews) are calculated from actual shopper experiences. We do not filter, remove, or adjust reviews based on star rating, so both positive and negative feedback contributes equally to the overall score.