Cigars.com Reviews

These people are ripping off customers. Look elsewhere for your cigars! I've shopped with them for years. Placed an order for 24 cigars and only got 14 in the box. Sent them an email and they claimed the weight was right and told me to file a UPS complaint. Called them up and got the same excuse, but the package was sealed when it arrived! That's shady.

Be careful ordering from them. No matter what you pick, they substitute it with something completely different that didn't sell, and you're stuck with it. Lost almost ninety bucks on a bad order.

The last box I got was poor quality. I tried complaining but was told it was past the 30 day window so they wouldn't help. I've spent thousands of dollars with these guys over the years. Plus their rewards program is disappointing.

Greatest present I could have given my son. He was thrilled with his first subscription box. The quality of the products they picked out amazed him. Really happy with this purchase.

These people are con artists. Signed up for an account and got an email right away promoting free shipping on orders over fifty bucks. Built a seventy five dollar order and at checkout there was a shipping fee. Used their chat system and the person said I was wrong about the free shipping offer. I copied and pasted the exact promotion email to them and they claimed I was confusing them with a different online cigar place. Ridiculous. I closed my account immediately. Here's the best part though: within a day I got bombarded with 25 spam emails daily using an email address I only use for sketchy companies. Avoid them completely. Even if they were honest, their prices beat local shops anyway. Did I mention they're con artists?

Great cigars, no issues. I'm in no rush so I always pick the cheapest shipping option. I've purchased hundreds of cigars from them plus a humidor over time. After trying lots of different sampler packs, I've narrowed down my favorites. Right now I'm really into Oliva sticks, both the O and G varieties are fantastic. I store each shipment at 70 percent humidity for a few weeks just to be safe.

I never even got a shipping confirmation. I kept checking their website to track where my order was, but it kept sending me to USPS with a tracking number that either didn't exist or had no updates. This went on for a week and I figured maybe it just hadn't shipped yet due to the holidays. Finally decided to chat with customer service and they sent me a different link for UPS tracking instead. Which carrier is it? The UPS link said my address needed updating and was missing part of my box number. So I corrected it, now I'm waiting to see how much this delay will push my delivery back. Poor management and I regret ordering from them at all. Looking to shop somewhere else.

Really impressed with the deals, especially during their holiday sale. They have a huge selection to pick from. Delivery was quick and everything arrived in perfect condition. Will definitely be ordering again.

Ordered 6 cigars initially and had zero issues, which is different from some of the complaints I've seen online. I was happy with them so I grabbed 20 more on Friday. So far this place has been great. No hassles with age verification or anything with shipping. Got exactly what was promised. I don't know what went sideways for other customers, but my experience has been solid.

Wanted to send cigars as a present and it turned into a nightmare. My friend shipped me some scotch and all the delivery person needed to do was confirm he was over 21. But this company uses an online verification system that doesn't work right. Getting updates on delivery just loops you back to the age verification screen. Their phone support is helpful (Tanya was nice), but trying to deal with email verification is a total mess.