LE CHÂTEAU offers women's fashion including dresses, tops, and accessories online. This page displays customer ratings and reviews from RetailCoupons.com shoppers to help you make an informed purchasing decision.
LE CHÂTEAU Reviews
1.7
23 reviews
What Shoppers Say About LE CHÂTEAU
Created with AI, based on recent reviews
LE CHÂTEAU is rated 1.7 out of 5 by 23 shoppers, with 74 percent of reviews giving it one star. The most serious recurring issues involve billing problems, including duplicate charges, overcharges, and refunds that never arrive. Customers report orders stuck in processing for weeks or months without shipping notifications, incomplete deliveries where only some items arrive, and customer service that is unresponsive to emails and phone calls. Multiple reviewers describe their experience as a scam and express concerns about payment security and fraud.
While a small minority of shoppers report positive experiences, the overwhelming pattern of complaints centers on operational failures: inventory mismanagement, fulfillment delays extending beyond 30 days, billing errors, and a non-functional customer service system. Shoppers emphasize that the financial risk and time invested in resolving disputes outweigh any benefit from sales or discounts.
Customer Reviews (23)
Sorted by: Most recentDorothy C.Jul 23, 2021
They cancelled 2 of my orders without refunding my money. I need my cash back immediately.
Linda P.May 19, 2021
Ordered something on May 8 and my account still shows it's processing. If they don't have it in stock, they need to refund me now. My first order from April came fine, so I took advantage of their May sale. Still nothing, no responses. The toll-free customer service line is completely useless. We should be able to stop payment on this.
Vanessa L.May 9, 2021
Don't shop here because of sales - I got hit with a credit card scam. My card was overcharged by $300 this month. Can't get through to customer service at all to fix it. I'm having to cancel my card and dispute the charge. This is not worth the risk.
Rajesh V.May 7, 2021
Total scam. They charged my bank account 3 times for the same order. The items haven't even been delivered yet and they keep charging me. I'm furious.
Jennifer M.May 3, 2021
Absolutely terrible experience. I placed an order about a month back and still haven't received most of it. After sending multiple emails, only 1 of my 3 items showed up. Even though I've paid in full, they won't tell me when the remaining items are coming. Definitely won't be shopping there again.
Nicole W.Apr 27, 2021
Over a month ago I ordered a dress online and still no shipping notification. When I checked their site, the same dress in my size is still available for sale, so it doesn't look like it was oversold. I've messaged customer service twice and gotten zero response. I'm hoping based on some reviews that it might eventually show up, but honestly at this point I think my money is gone. Can't recommend ordering from them.
Michael B.Apr 23, 2021
Don't order from them online or in-store. My items came in the wrong sizes and I emailed customer service. Nearly a month with no response. They're clearly falling apart.
Olivia S.Apr 17, 2021
Their shipping is totally unreliable. I have 2 orders pending. The first one I've been waiting 5 weeks for - I got 1 out of 2 items. The second order is at 3 weeks and I've received 2 of 5 items. I emailed about my first order and was told it would ship that week, but that was 2 weeks ago. When I followed up they just said shipping is delayed. I usually order multiple items to justify the shipping cost, but I already got charged shipping on my incomplete order. I'm wondering if they're overselling stuff. I've gotten packages from China faster than this. Really disappointed.
Brandon T.Apr 12, 2021
Processing doesn't actually take 3-5 business days like they claim. I've been waiting almost 2 weeks now and keep getting emails saying my order is still being processed and will ship soon. Their website says 3-5 business days but that's clearly not real. Called their customer service number and got nothing but an automated message telling me to email. Emailed them too with no response. Can't get through to anyone. UPDATE: It's been nearly a month. I received 4 of the 5 shoes I ordered - all correct sizes and brand new. Never got an email notification they shipped. Packages came via a ride share app instead of a courier. Still waiting on the 1 item that says processing on their site. UPDATE: Still waiting on that last item but the rest arrived in perfect condition and they only charged me for what I received.
Simran P.Apr 7, 2021
This has been awful. My order took forever to arrive and when it did, one item was a completely different color - I ordered black and got white. I also ordered tan sandals but got both left feet. They don't even check their packing. I've been trying to email but they don't respond. This experience has been horrible and I'm waiting to hear what happens next with this order.
LE CHÂTEAU Review FAQ
How is LE CHÂTEAU's rating calculated?
The 1.7 out of 5 rating is calculated from 23 verified customer reviews on RetailCoupons.com. All reviews are weighted equally regardless of when they were posted.
What do shoppers praise about LE CHÂTEAU?
A very small portion of reviewers report that their orders arrived as expected. One shopper mentioned their first order from April arrived without problems, suggesting occasional successful transactions.
What are the main complaints about LE CHÂTEAU?
Shoppers consistently report multiple critical issues: orders remaining in processing status for over a month without shipment, duplicate or multiple charges on credit cards and bank accounts, incomplete orders where only some items arrive, missing refunds for cancelled orders, overcharges up to $300, and unresponsive customer service via email and phone. Several customers describe the experience as fraudulent.
Do shoppers recommend LE CHÂTEAU?
No. The vast majority of recent reviewers explicitly state they will not shop there again and actively warn others against making purchases. Shoppers describe the financial and security risks as not worth any potential savings.
How can I write a review for LE CHÂTEAU on RetailCoupons.com?
After you have made a purchase from LE CHÂTEAU, you can submit a review on RetailCoupons.com by visiting the store page and clicking the review submission form. Include details about your experience with ordering, shipping, billing, and customer service to help other shoppers.