Graco Reviews

They took away my 20% discount and only gave me 15% instead. Then they waited 4 days to tell me that my package which was supposed to arrive in 5 days would now take 15 days. This is for a baby safety item. There's no excuse for moving this slowly and waiting that long to notify me about the delay.

I ordered what was supposed to be a large weighted highland cow plush animal and got a tiny highland cow dog toy instead. It's basically a scam. The item was about 10 times smaller than what the picture showed. It looks nothing like the listing. I'm just tired of dealing with stuff like this.

I'm really let down by Graco's customer support. I wanted to order a replacement seat cover for their convertible booster car seat, which should be a straightforward request for a popular product. They told me that part is no longer available and that I might find a compatible one but those are all out of stock until October at the earliest. The agent didn't offer any real solutions or alternatives even after I explained that this is the car seat my child sits in every single day. Now I've got an unusable seat and they basically said that's not their issue. From a company that claims to care about child safety this was pretty shocking. I expected way better from them.

We ordered a crib from their site and it arrived completely destroyed. I let them know and asked for a replacement or refund but they refused both. They just wanted to send replacement parts for some of the damaged pieces. There were 12 pieces that were completely shattered. We wanted a brand new crib because we were worried there might be a hidden crack somewhere that could cause safety issues for the baby. They kept refusing what we asked for until I mentioned legal action. Even then they weren't happy about it. We did manage to get it returned but we're still waiting for our refund a month later and almost 3 weeks since the return. Their website says 3-5 business days for refunds. I'd never recommend Graco. I wish I'd read other reviews first because there are lots of similar complaints.

I bought a lovin hug swing for about $145 and it stopped working after just 2 months. When I contacted Graco they point blank refused to replace or refund it. They tried to blame us saying we used the wrong plug for the cable even though we were running it on batteries when it quit working. We hadn't even plugged it in yet. Only after it broke did we try the plug and batteries to troubleshoot, which didn't help either. I explained all this but they wouldn't listen. There's no way I'm accepting a product that cost this much and only works for 2 months. I'd give no stars if I could.

I got a Graco Pack n Play that came with a bassinet and change table. After 4 months of using it as our main change station the cover ripped. They don't have the change table cover in stock and won't replace it with anything else even though it's still covered under warranty. Their suggestion was basically to tape it up so it doesn't scratch the baby. The only thing they offered was a $20 to $40 discount if I buy a completely new product AND I have to mail them the tags from the old one as proof. They weren't willing to work with me on any other options. I'm not buying Graco anymore.

The quality is poor and ultimately the customer service is just as bad. We bought a kids seat that's marketed as good for up to 12 years but if the seat falls apart in the first couple years that marketing doesn't mean much. We'd only had it about a year and a half when the buckle snapped and we suddenly didn't have a safe seat for our child. I'd strongly recommend avoiding Graco products. We certainly won't be buying from them again.

I couldn't get anyone to help me with a return.

I worked with a support person named Keely and she was absolutely condescending and made everything worse. I used to run customer service and marketing and I've seen people like her before who act superior and refuse to do the right thing. We got sold a defective swing. Their only offer was to replace just the motor. After Keely promised that a new motor would absolutely fix the problem, the replacement motor was defective too. Or maybe the whole swing, I'm not even sure at this point. When I told her about it she got defensive and said she wouldn't replace it unless I took apart the swing myself (I'm almost 7 months pregnant), bought a box to ship it, and returned it. Then they'd finally replace it. Why should my time and money be wasted because of their mistake? A simple apology and fixing the issue properly is what should happen. You don't argue with customers. I'm switching all my Graco registry items to their competitor Chico.

I received a defective stroller that had manufacturing issues making it unsafe. Since I didn't have the original box anymore, I had to pay $33 to have FedEx create a custom box so I could return it and get a replacement. Graco refused to reimburse me even though I provided the receipt. It's ridiculous that I had to pay out of my own pocket to return a product that was already defective through no fault of mine. Their return policies are completely unacceptable and they should be embarrassed by how they treat customers.