Heydude Reviews

Placed an order for shoes that never showed up at my door. When I reached out to their support team, they weren't interested in helping. They kept saying the tracking showed delivered and told me to contact the shipping company instead. When I pushed back saying that was their responsibility, they basically said it wasn't their problem and refused to assist.

The shoes themselves are great, but the customer service left a lot to be desired. Part of my order got cancelled and nobody explained why. I tried emailing customer support and got a message saying their mailbox was full. When I called instead, they said the items were out of stock. They never tried to suggest anything similar or offer alternatives at the same price. Because of this experience, I'm sticking to buying in physical stores from now on instead of ordering directly from them.

If I could leave more stars I absolutely would. I'm honestly blown away and don't even know what to say. This completely caught me off guard in the best way possible. I thought for sure it was some kind of scam, but nope, Hey Dudes actually sent me a free pair of shoes just because. I'm so thankful. The timing was perfect too since my grandson starts school soon and money's been tight. This generous gift means more than they know. Really impressed with how awesome you all are.

Had a really frustrating situation with Hey Dude recently. I was trying to use a teacher discount code through a verification service while on their site, but it didn't work at checkout. Then out of nowhere my payment went through even though I never hit the final button to buy anything. Looking for help, I found there's no way to cancel orders on their site. Their chat support is just a bot that can't actually help anyone. I called their phone line and learned they're based in the UK, which makes getting assistance as a US customer super tough. The next day I finally got a real person, explained everything, and they basically said there's nothing they can do since the charge already happened. I suggested they call the shipper to stop the package, but they refused. When I asked for a manager, they made me repeat the whole story and then said no one was available. At that point it became clear Hey Dude doesn't have real customer support and doesn't actually care about taking care of their customers.

UPDATE: Followed up with customer service again using a more formal complaint and they actually stepped up to help. They processed a partial refund that worked for me. Honestly, they should have done this right away but I'm glad they finally came through when I pushed harder. ORIGINAL: I messed up my order and immediately called to cancel it. Their support team said once an order is placed they can't stop it, and they weren't really sympathetic about it. They just told me I'd have to return it when it arrives. Now I'm sending everything back instead of reordering the right items, and I won't be buying from them again. I'm really let down by how they handled this. I used to buy their shoes all the time but now I'm switching to a different brand.

Seriously obsessed with my Hey Dudes. Grabbed four pairs last week from their website in all my favorite colors and I'm totally in love. They're so comfortable and honestly look amazing paired with my leggings.

This is frustrating. Hey Dude shows products as available online, but the second you try to buy them your order gets canceled automatically. Then you're stuck waiting five to seven business days for your money back. If their system knows items aren't in stock and can cancel your order right away, why does the website still show them available after they've already canceled my purchase? That seems shady to me. I had to wait over a week for a refund on an order they killed within seconds.

Made the mistake of ordering shoes as a gift for my granddaughter through Hey Dude. After that, my inbox got absolutely bombarded with spam emails from Hey Dude and their various partners. Every single one comes with a no-reply address so you literally can't ask them to stop. I had to create filters just to keep their stuff out of my inbox. I'm honestly concerned about how many other companies they're sharing customer information with. Wish I'd never ordered from them.