Havaianas Reviews

I purchased matching sandals for myself and my daughter on the European site. They didn't make it clear that the sizes shown weren't European measurements. I asked to exchange my daughter's pair since mine were much too large. Sure, they said I could return them, but that would cost me 10 EUR plus another 10 EUR for the replacement - basically doubling the cost of a 20 EUR pair of kids shoes. That's insane. I'm sending both pairs back and switching to a different brand. Also, the colors and patterns don't look anything like the pictures on their website.

My online purchase arrived in used condition. When I requested a refund, they wanted pictures as proof. I provided the pictures and then heard nothing back. So I paid for new flip flops and got used ones covered in scratches and marks instead. Steer clear of this brand.

My order got canceled and they refuse to process my refund.

Downright dreadful experience. I bought an expensive pair of flip flops for my spouse back in March in her normal size. Right after wearing them she got blisters between her toes. The actual fit was completely different from all her other pairs, even though they were labeled the same size. This company has zero quality control when it comes to sizing. They won't even reply to my messages. We've been loyal customers buying many pairs over the years but this is the last straw. We're done with them.

Prices keep going up like they're some fancy luxury brand, but the actual quality keeps dropping. You're lucky to get 2 months before a pair falls apart. And the customer service is rude and unhelpful. My recent order showed up looking like it had been worn already or dragged through the warehouse. It's sad watching what used to be an amazing brand fall apart.

My flip flops arrived with a factory defect on the sole. I spent an hour and a half trying to reach customer service without anyone picking up. On top of the defect, the soles were dirty. Now they're telling me I have to pay to send the defective flip flops back. They actually expect me to pay for returning their own manufacturing mistake. Any legitimate company would cover return shipping or just replace it at no cost. They're completely ignoring customer rights and it's the worst support I've ever dealt with. I'm not dropping this - I'm escalating it because this is absolutely ridiculous. I shouldn't have to pay to return broken merchandise they sold me. I'm demanding my money back for this garbage. This will be my last purchase from them.

Purchased three pairs after seeing their promotional email in January. Living up here in Canada means flip flop season doesn't really start until late May. By August all three pairs had the thong material completely separate and fall apart. Totally ruined. I contacted them with photos, but since it was past the 60-day window they refused to help. They offered me a 20% coupon for regular price sandals only so I could buy new ones myself. Used to get multiple summers out of one pair but now they're done after a few wears. Should've worn them in January when we still had snow on the ground I guess. Really let down by how cheap the quality has become and how badly they treat customers. I won't be buying from them again.

Shopping on the Havaianas site is nearly impossible. The website interface is confusing and frustrating to use. Getting help from their phone support team is a lost cause - they're dismissive and frankly rude. I've decided I'm done ordering from their official site. Nordstrom has way better customer service and is actually dependable. Won't make that mistake twice.

The official Havaianas site delivered absolutely awful service. I've purchased plenty of flip flops from Office shoes before, but this was my first order straight from Havaianas. I checked the sizing on my existing pairs beforehand to make sure I got the right size. What arrived was significantly smaller - at least a full size and a half smaller than my originals, even with identical size labels. I reached out and got nothing helpful except an excuse about mold plates varying. They said the difference should only be about 1cm but mine was way off. I showed them pictures side by side and they just offered a refund without any real explanation. I pushed back, explaining I needed them for an upcoming trip and wanted a replacement that would actually fit. Their answer? They can't promise the size will be correct. Pretty unacceptable that a company won't stand behind their own products. I took the refund but I'm never ordering directly from them again. If you want Havaianas, get them in a store where you can try them on first. The website isn't trustworthy.

So I ordered a couple pairs of Havaianas for a vacation coming up soon, and after reading through these reviews I'm already regretting my purchase. It's been 10 days since I ordered and they promised 5 working days delivery. We're now at 8 working days with no sign of them. I've tried emailing multiple times and keep getting messages saying the email address doesn't work. Does anyone have an actual email that gets responses? Would really appreciate any help figuring this out.