FoodSaver sells vacuum sealing machines and replacement bags designed to preserve food and reduce waste. This page features customer reviews and ratings for FoodSaver products purchased through the company's website, helping shoppers understand real experiences with the brand's reliability, customer service, and value.
FoodSaver Reviews
2.0
17 reviews
What Shoppers Say About FoodSaver
Created with AI, based on recent reviews
FoodSaver has a deeply divided customer base. A small group of loyal shoppers report that the machines work as intended and deliver value, but the majority of recent reviewers describe serious quality control issues and frustrating customer service experiences. Common complaints include missing components in replacement bags (cardboard tubes removed), defective machines arriving out of the box, vacuum seals failing within days despite correct use, and unavailable replacement parts. Shoppers also report difficulty reaching customer support and unfair return policies that shift costs to customers for company errors.
The recurring theme across negative reviews is perceived cost-cutting by the company that has compromised product durability and reliability. Several reviewers mention being longtime FoodSaver customers who have switched brands due to declining quality. Even when machines initially appear functional, shoppers report that sealed items degrade quickly as seals break and bags re-inflate. Customer service responsiveness is another pain point, with some shoppers reporting weeks of failed contact attempts and unhelpful responses when issues do get addressed.
Customer Reviews (17)
Sorted by: Most recentJennifer P.Mar 11, 2024
The bags are now missing the cardboard tube in the middle. This is not a good quality decision by the company. Yes, you save money by cutting corners, but your product quality has suffered. I used to love this brand, but I'm switching to something that actually meets my standards.
Brian T.Mar 11, 2023
I ordered bags in the 11 inch size but got sent the 8 inch ones instead. When I pointed out the order was wrong, they told me I had to pay the shipping to send back their mistake and then buy the correct size again. That's not fair. They messed up, so I shouldn't have to cover the cost.
Susan M.Dec 28, 2022
Got this foodsaver about eighteen months ago. The heating element needs replacing now since it stopped sealing bags correctly, which makes the whole machine useless. I contacted their customer service and they said they don't stock that replacement part. They offered me a discount on a pricey new machine at twenty percent off. That's not good enough, foodsaver. This is an otherwise nice machine with terrible support. I'm not paying two hundred a year for upgrades. I'll find a cheaper model where I can actually buy replacement pieces.
Frank M.Jul 8, 2022
Had a defective sealer right out of the box. The plastic coupling on the hose that connects to containers snapped during my first use. I've been trying to reach their customer service team multiple times daily for nearly two months, but they never pick up. All I get is a recorded message saying the call cannot be transferred, then the line drops. No one helps, and local retailers won't order replacement parts for me either.
Gerald N.Feb 1, 2022
The machine seems to work, and it looks like it's vacuuming and sealing properly. The bags appear sealed too. But just a few days later, every single item inside has started degrading normally. The vacuum seals break apart and the bags puff right up with air. I followed all the instructions correctly. What's going on? Are they cutting corners on their bags to keep up with demand? The whole concept feels pointless now. The one year warranty is pretty telling, and you can see it in all these negative reviews. I wish I'd done my research first. Skip this purchase.
Robert S.Sep 14, 2021
Don't buy from this brand. I got a foodsaver vacuum sealer with an accessory and they're incompatible. I tried calling during their posted hours and got a message saying the office was shut. I emailed customer service using the address in the instruction manual, and the email bounced back. The address was wrong. I figured going with a name brand would be better than a generic option, but I was wrong.
Victoria S.Jul 13, 2021
This is literally the best ice pack ever. Freeze it again and you're set. Zero leaks whatsoever. My aching body loves it and I do too.
Patricia H.Jul 13, 2021
Best ice pack I've ever owned. Refreeze it and it's good as new. Doesn't leak at all. My joints are grateful, and so am I.
Thomas B.Feb 25, 2021
I spent considerable money on these containers thinking they would seal properly and maintain a vacuum like the packaging promises. That turned out to be completely untrue. When I contacted the company about the problem, they kept asking for photos and receipts repeatedly over several months, even though I'd already given them everything. I just want to know why these containers lose their seal after a few minutes. In my view, the product simply doesn't work as promised. I'd recommend staying away from foodsaver containers since they fail to keep a proper vacuum. It's a waste of money and dealing with this company is aggravating.
FoodSaver Review FAQ
How is FoodSaver's rating calculated?
The rating of 2.0 out of 5 is based on 17 verified customer reviews. RetailCoupons.com displays the average score along with the breakdown of 1-star, 2-star, 3-star, 4-star, and 5-star reviews so you can see the full distribution of customer experiences.
What do customers like most about FoodSaver?
Shoppers who rate FoodSaver highly report that the machines work effectively when functioning properly and provide good value for food preservation. However, positive reviews are significantly outnumbered by negative ones in recent submissions.
What are the main complaints about FoodSaver?
The most common issues reported include defective machines arriving out of the box, vacuum seals failing within days of use, replacement bags missing components (like cardboard tubes), unavailable replacement parts, difficulty contacting customer service, and unfair return policies that charge customers for the company's shipping errors.
Do customers recommend buying from FoodSaver?
Most recent reviewers do not recommend FoodSaver based on quality and customer service concerns. While a small percentage of shoppers report satisfaction, the majority describe experiences that led them to switch to competing brands or express regret about their purchases.
How do I write a review for FoodSaver?
Visit RetailCoupons.com and submit a review after your purchase. Share details about product performance, durability, customer service interactions, and whether you would recommend the product. Verified purchases and specific examples help other shoppers make informed decisions.
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