TULA sells jewelry pieces including necklaces and bracelets. This page aggregates customer ratings and reviews for TULA to help shoppers understand product quality, shipping reliability, and customer service experiences before making a purchase decision.
TULA Reviews
1.7
11 reviews
What Shoppers Say About TULA
Created with AI, based on recent reviews
TULA receives overwhelmingly negative feedback from shoppers, with 11 reviews averaging 1.7 out of 5. The most common complaints center on undelivered orders, with multiple customers reporting items that never arrived despite payment and weeks of waiting. Additional recurring issues include product quality problems (tarnishing and discoloration despite claims of durability), incomplete shipments, unresponsive customer service, and a stated no-return policy that prevents refunds or exchanges. Shoppers also report difficulty obtaining refunds even after months of communication attempts.
A small minority of reviewers acknowledged positive aspects of TULA's products, such as unique designs and responsive initial communication from the company. However, these limited positives are vastly outweighed by fulfillment and quality failures that have left most shoppers frustrated and feeling scammed by the company.
Customer Reviews (11)
Sorted by: Most recentPatricia W.Apr 2, 2026
Ordered two jewelry pieces and even paid extra for rush shipping on a specific date. The receipt said UPS would handle delivery, but it ended up going through some random third party instead. According to the tracking, it was supposedly left at my house on another date, and there's even a photo showing it at my address. Problem is, I never found the package anywhere. When I contacted the company about this, they said they'd replace the order. I've followed up two times since then. First they said they had a huge backlog, then they insisted the items were definitely delivered on that date. Still no resolution.
Sarah M.Mar 9, 2026
Really disappointed with this necklace purchase. Despite the seller claiming it was waterproof, sweat proof and tarnish resistant, I've gone through two of them in under two months and both ended up tarnished and discolored. The design itself is actually pretty cool and unique, and the owner seemed nice enough, but when I asked for a refund based on these false product claims, they turned me down flat.
Michael T.Feb 9, 2026
Never got my morse code necklace that I ordered. Waited over five weeks, sent multiple emails back and forth with their team, but no necklace and no refund either. Pretty frustrating experience overall.
Lauren D.Dec 24, 2025
Dealing with this company is honestly the worst. I put in an order earlier this month and have reached out to them so many times I've lost count. They shipped only half my order and now I'm spending even more time emailing and calling trying to get answers. Here I sit just waiting. And don't buy into that whole free mystery gift thing. What you'll actually end up with are tiny sample sizes instead of the full products you thought you'd get for spending a hundred, hundred and fifty, or two hundred dollars. Total waste of time with this company.
Jessica P.Aug 15, 2025
Really let down by the rose gold necklace I bought. The color has this brassy tone that makes it look cheap and tacky. The company won't let you return anything, so it's clear they don't stand behind their products at all.
Monica H.Apr 21, 2025
Ordered a necklace and nothing ever showed up. This feels like a complete scam to me.
Rebecca L.Mar 13, 2025
Awful experience with their customer service. I tried to cancel my recurring subscription before it shipped, but they sent it anyway. To make matters worse, I only got half of what I ordered but got charged for two full orders. When I tried to return the items, their website said they were unfulfilled so I couldn't process a return. I sent a bunch of emails and they just stopped responding. After waiting a few days, I reached out again asking for help but got nothing back. The company doesn't even have a phone line, which is honestly a big warning sign.
Kevin J.Nov 6, 2024
Total scam company. They messaged me on Instagram claiming they'd pay me a grand to promote their site in my stories. Turns out they were actually trying to gain access to my account so they could hijack it for their own marketing purposes.
Daniel R.May 11, 2024
These are solid products. I've been a customer for a couple years now and keep coming back. Would definitely recommend them.
TULA Review FAQ
What is TULA's average rating on RetailCoupons.com?
TULA is rated 1.7 out of 5 based on 11 customer reviews.
What do shoppers praise about TULA?
Reviewers who left positive feedback mentioned that TULA jewelry designs are unique and cool, and that the company owner appeared nice and responsive initially.
What are the main complaints about TULA?
The most frequent complaints involve orders never arriving, partial shipments, products that tarnish or discolor despite durability claims, unresponsive customer service during problem resolution, and a no-return policy that prevents refunds or exchanges even when items fail or go missing.
Do shoppers recommend TULA?
Based on review data, the vast majority of shoppers do not recommend TULA. Over 73 percent of reviews are one-star ratings, with most citing undelivered orders, poor product quality, or inability to get refunds.
How can I write a review of TULA on RetailCoupons.com?
After purchasing from TULA, you can submit a review on RetailCoupons.com by visiting the TULA store page and following the review submission process. Share your honest experience with product quality, shipping, delivery, and customer service to help other shoppers make informed decisions.
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