Knife Depot sells kitchen knives and knife sets online. This page collects verified customer ratings and reviews to help you understand what shoppers experience when ordering from the store, including feedback on shipping, product quality, and customer service.
Knife Depot Reviews
1.7
14 reviews
What Shoppers Say About Knife Depot
Created with AI, based on recent reviews
Knife Depot has a heavily polarized customer base with significant fulfillment issues dominating negative feedback. Multiple shoppers report months-long delays or non-arrival of orders, unresponsive customer service, and tracking problems that suggest packages may not ship as promised. Some customers also report concerns about misleading product descriptions (particularly regarding country of origin) and unusual requests for personal identification documents. A small subset of buyers report positive experiences with fast shipping, good customer service responsiveness (including a representative named Jenna), and satisfaction with product quality and pricing.
The core problems appear to be operational: order fulfillment delays, inadequate customer service responsiveness during issues, and supply chain transparency. While a few customers praise the quality and value of the knives themselves, the majority of negative reviews center on not receiving purchases or experiencing extreme shipping delays even when paying for expedited options. This pattern suggests systemic problems rather than isolated incidents.
Customer Reviews (14)
Sorted by: Most recentTravis H.Feb 23, 2024
This place operates like a total scam. Bought a set of 6 Damascus kitchen knives and a month later still nothing arrived. I paid extra for faster shipping too. The tracking information just says a label got created and that's it. I checked my bank statement and researched the shipping details, which led to some random web development site with nothing to do with knives whatsoever. Stay away from this company because they'll pocket your cash and disappear. If you do order and run into trouble, dispute it with your bank right away and file a fraud report with the feds so they shut this operation down.
Jessica N.Aug 5, 2023
Really impressed with this knife. It exceeded what I expected from the product description. Shipping arrived super fast and the price was fantastic. Definitely going to order again.
Alexander D.Jun 3, 2023
Got my order within two weeks and their support team answered my questions quickly. The tracking code they gave me was international and needed a special site to track properly. My main complaint is their website can be misleading. I thought I was getting a German-made knife from Germany, but it turned out to be Chinese-made from China with German steel. The quality remains to be seen over time, though it does have that typical Chinese-made appearance which looks fine now but may not hold up durably.
Marcus O.May 25, 2022
Ordered three items and got all the standard confirmations and invoices through email. Then nothing happened shipping-wise for a while. I contacted customer service and talked to a rep named Jenna who explained they route international orders through a specific warehouse. Had to reach out several more times. Jenna was incredibly apologetic and said she'd fix things. She emailed the next day mentioning they were out of the Elk Ridge knife in green, but had the black version available as a replacement. I accepted that swap and she submitted the order. Another email check and Jenna confirmed everything was assembled and ready. Got my package six days after the courier notification that it shipped.
Justin P.Mar 18, 2022
Avoid doing any business with this company. I've been waiting months and my product never showed up. Tried getting ahold of customer service and sent emails with no response. Don't throw away your money on a company this unreliable.
Gregory F.Jun 1, 2021
Never got the item I purchased, which was already strange. Then they asked me to send a copy of my passport or driver's license which felt really suspicious. That's not something I'm comfortable sharing with anyone, so I won't be doing that.
Lauren K.Feb 18, 2021
Ordered a knife and lanyard in mid January and over a month went by with no delivery. The stuff never even shipped. Called them four different times and left four voicemails but couldn't reach anyone. Emails went unanswered too. I got an auto response talking about how much they care, but when I looked into where that email came from, the IP traced back to Indiana while they claim to operate out of Florida. Don't waste your time here.
David M.Jan 6, 2021
Placed an order for four Schrade Old Timer 1600T Mountain Lion fixed blade knives as Christmas gifts. Added a fourth knife to get a discount on custom engraving, but the engraving mysteriously disappeared from my order once I got the receipt confirmation. Since I wasn't charged extra, I decided to move on so the knives would arrive in time. That decision got worse when the package showed up with only three knives instead of four. I've tried reaching out to customer service multiple times through calls, voicemails, and emails but haven't gotten any response or compensation for the missing knife. Would recommend avoiding this company entirely if you value your money and time.
Ashley W.Dec 29, 2020
Would give zero stars if I could. Take it from these reviews and go somewhere else. Try knife center instead, which I've ordered from successfully. I had to dispute my charge with my bank and get a replacement card because of my experience with this place.
Brian L.Dec 22, 2020
Never received my order despite paying almost two hundred dollars upfront for a spyderco knife. Nothing was sent and nobody from customer service replied to my inquiries through their website or email. They claim they don't use standard messaging systems, but their site still pushes notifications about knives you browse or purchase. Looks like a scam run by automated bots.
Knife Depot Review FAQ
What is Knife Depot's overall rating?
Knife Depot is rated 1.7 out of 5 based on 14 customer reviews on RetailCoupons.com. The rating is heavily weighted toward one-star reviews (79 percent), with only small percentages of four-star (14 percent) and five-star (7 percent) reviews.
What do customers praise about Knife Depot?
Positive reviewers mention competitive pricing, quality knives that exceed expectations, and fast shipping in some cases. When customers do receive their orders successfully, they report satisfaction with the products themselves. Some also note that customer service representatives like Jenna have been apologetic and helpful when issues arise.
What are the main complaints about Knife Depot?
The most common complaint is non-arrival or extreme delays of orders (sometimes lasting months), even when customers pay for faster shipping. Additional issues include unresponsive customer service, confusing tracking information that routes through unexpected warehouses or websites, and misleading product descriptions regarding country of origin. One customer also reported discomfort with a request to submit copies of identification documents.
Do customers recommend ordering from Knife Depot?
Based on review patterns, most customers do not recommend the store. While a small number of satisfied customers indicate they plan to reorder, the overwhelming majority warn others to avoid the business due to fulfillment and service reliability concerns.
How are Knife Depot's ratings calculated?
RetailCoupons.com calculates the average rating by combining all individual customer reviews submitted for Knife Depot. Each review includes a star rating and optional written feedback about the customer's experience. The resulting 1.7 average reflects all submitted reviews with no filtering or weighting beyond the star rating itself.