Sanity Australia Reviews

Bought something on November 5th and it's now February 24th and still hasn't arrived. I've sent multiple emails looking for updates but they never reply. Don't waste your time ordering from them.

Getting follow up help feels like they actively try to discourage you from asking for it. I placed an order and waited twenty days before hearing anything about when it would show up. When I finally got someone to help, they said they'd told me three times it was on backorder. I guess I somehow missed those three messages. When I tried to leave feedback on the chat session, the option wasn't there. Apparently once they close the chat, you can't rate it anymore. My internet is working fine, so that's not the issue. Bottom line: skip Sanity. I wouldn't recommend it. The email receipt they sent me doesn't even mention backorder status. The order date was November 27th. There's no actual phone support line even though a number is listed. You can only use the chat or talk to a bot, and that's only during business hours. Real customer service doesn't exist, so I'd say don't bother ordering from them.

Made a pre-order for a limited vinyl release back in August that was supposed to arrive in December. Had to reach out myself in December to find out when it would actually ship, and they said January instead. Over the next few months, the same backorder notification kept getting sent to me three separate times. I contacted them again in June and got the identical backorder message once more. By November, nearly a year after the original expected delivery date, I finally asked about it again and they just gave me a refund. What's the point of pre-ordering if it doesn't actually mean anything? And honestly, what would've happened if I hadn't kept bothering them about it? Would they have just sat on my money forever? I'm never ordering from them again and I won't be shocked if the only way they're staying in business is by holding onto people's cash for unfulfilled orders.

I've been going back and forth with this company since early October about an order. They keep saying stock will arrive early next week or they'll get back to me within a day, but nothing ever actually happens. I'm absolutely fed up with them and will never shop there again.

Ordered something I needed ASAP with express shipping. Took me sending them an email and waiting two days past when it should've been here before they finally said it was out of stock. Still waiting on that refund. This is ridiculous.

Really disappointed with my experience here. I ordered something that the website clearly said was in stock and ready to ship right away, plus I paid extra for fast shipping. Days went by with no shipment, so I reached out through their chat. The rep was pretty dismissive and acted like I didn't know what I was talking about. I know what I ordered and what the listing said. I specifically picked that item because it was the only one marked as available. Why would I pay for express shipping otherwise? Their customer service is awful and I'm done shopping there. Kind of tells you why their physical stores shut down.

I waited more than thirty days for a CD that was supposedly in stock through a supplier, with no real updates or timeline from the company. It never showed up in the end. The refund went through pretty fast, which was nice, but the whole thing was frustrating and felt like a waste of my time. Going forward, I'm switching to Bandcamp for my music purchases. Their shipping is way faster and I like that more of the money actually goes to the musicians themselves. That's been a much better experience overall.

Ordered one CD as a gift and the website said it would ship in 10 business days. Heard nothing with zero updates, so I used their chat to check in and they said it was still on the way. I had to follow up again with a phone call because I never got a tracking notification. The rep told me it should've already left a week before and they'd look into it. Suddenly I get an email five minutes later saying it shipped, but it arrived too late for the birthday. Before this mess, I bought some DVDs on May 4th. Still nothing shipped and no updates until I called them on May 29th. The woman on the phone wasn't friendly and had a sarcastic attitude the whole time. She said three of the DVDs were discontinued so I wasn't getting them. I asked why they were still on the website available for purchase if they were discontinued. She got defensive and told me to search for them myself. I explained that clearly they were listed as in stock when I bought them, but now they're not. She basically said that's how it works. This company clearly has no idea how to keep their inventory system updated.

Had a frustrating experience with the phone support staff. Placed an order a month ago with no updates, so I sent an email through their contact form and got nothing back. Tried calling multiple times and couldn't reach anyone. When I finally got through, the woman sounded annoyed and irritated. Out of nowhere she just cancelled my order without even asking if that's what I wanted. I'd rather spend more money somewhere else that actually treats customers with respect and delivers reliable service instead of making you feel like you're bothering them.

Something's not right with this website. When I put in my email to track my shipment, the system said the address doesn't exist in their system, even though I got a confirmation email right after I ordered. Tried emailing their customer service and the message bounced back undeliverable. It's been twenty days and my book never showed up.