Foot Locker Australia is a major athletic footwear and apparel retailer selling brands like Nike, Adidas, Puma, and others through its online and physical store locations. This page aggregates customer reviews from shoppers who have purchased from the retailer, revealing how the store performs on order fulfillment, customer service, returns, and overall satisfaction.
Foot Locker Australia Reviews
1.2
20 reviews
What Shoppers Say About Foot Locker Australia
Created with AI, based on recent reviews
Foot Locker Australia receives overwhelmingly negative feedback from shoppers, with 20 reviews averaging 1.2 out of 5. The dominant complaints center on order fulfillment failures (orders taking weeks to ship, arriving with wrong items or sizes), refund processing delays (two weeks or longer), and inflexible return and exchange policies that leave customers unable to swap items even during active sales or when merchandise arrives defective. Customers describe unresponsive customer service that offers only refunds without replacement options or compensation for inconvenience, and express frustration with inventory inaccuracies (items marked in stock but then cancelled) and unclear product authenticity. A very small minority of shoppers gave positive ratings, but their feedback is not detailed in available reviews.
Key pain points include the store's refusal to honor sale prices during exchanges, strict return policies that penalize customers for minor tag removal or natural wear from sizing trials, and slow order status updates even after multiple customer contacts. Shoppers report feeling dismissed by customer service representatives who cite technical issues as explanations without offering solutions. The cumulative effect is that reviewers actively warn others away from purchasing at this retailer, citing repeated experiences of paying for items they never received or received incorrectly while facing obstacles to simple remedies.
Customer Reviews (20)
Sorted by: Most recentChristopher M.Mar 24, 2026
Ordered through their system, paid right away, sat around for more than two weeks with wrong tracking info, and then got told my order was lost. All they did was issue a refund, no replacement or any kind of compensation or apology, even though I missed out on getting the shoes at that price. Customer service just hides behind technical problems instead of actually fixing things. Not what you expect from a big retailer.
Michael G.Feb 17, 2026
I placed an order for Air Max shoes and got kids sizes shipped to me instead. Now they're saying I can't receive the correct shoes I actually paid for, only a refund minus shipping costs with a two week processing time. The replacement policy is terrible and customer service is even worse. Not worth buying from them.
Katherine E.Jan 9, 2026
The return and exchange rules are awful. I bought shoes online during the Boxing Day sale, they arrived and were too tight. The next day I went to the store to exchange for a bigger size. Since the sale had already ended, they charged me full price instead of letting me swap at the same sale price I paid. That's not fair.
David P.Jan 4, 2026
I'd give them a zero if I could. Ordered Nikes that showed as in stock, paid and got my purchase confirmation, then two days later it gets cancelled with no stock notification. I asked them to explain and maybe offer something to make up for the inconvenience, but they just didn't care. That's the last time I'm shopping there.
Robert D.Dec 22, 2025
Got some Puma trainers and honestly I'm not sure if they're real. They were supposed to be size 10 US but fit tiny like they're Chinese sized shoes. I asked about exchanging them for a bigger size but they wouldn't budge on it because the tag was off, even though they were brand new and I only tried them on for a few minutes before realizing the sizing was wrong. Now I'm stuck with cheap knockoff trainers that don't fit.
Amanda S.Dec 11, 2025
Made a purchase using Afterpay on some shoes. It's been way longer than the five to seven working day estimate they gave, and I've already accounted for the holiday rush. Called them yesterday for an update and they said the status hasn't changed in a week, then told me to call back today for an investigation. When I called today, they said it would take another five days to look into it. They also mentioned refunds can only happen within the first couple days of buying. Really upset and I won't order online from them again. Has anyone else dealt with this and what ended up happening?
Sarah M.Dec 4, 2025
Ordered some Nike Jordans and the package arrived with just the left shoe inside. I sent them all the photos they wanted as proof, but they refuse to give me my money back or send the other shoe. What am I supposed to do with a single shoe? Definitely staying away from this store.
Daniel F.Oct 24, 2025
Stay away from ordering new releases here. If you're not reselling them, you won't get your shoes. You buy something and then get told it's suddenly out of stock, yet somehow certain reseller accounts have over 50 in inventory. This place clearly prioritizes quick sales to resellers over regular customers. Their customer care is nonexistent. I'm done with them and would recommend others do the same.
Jennifer L.Sep 25, 2025
Skip this place! Got a pair of Nike Women's Air Max Plus sneakers that fit half a size smaller than expected. They're still brand new and untouched, but I threw away the packaging thinking they were right. They won't let me return them without the original box, so I'm out $250. Not shopping there again.
Foot Locker Australia Review FAQ
What is the overall rating for Foot Locker Australia?
Foot Locker Australia is rated 1.2 out of 5 based on 20 customer reviews. The rating distribution shows that 95 percent of reviews are one star, with 5 percent five star, and no reviews in between.
What do shoppers praise about Foot Locker Australia?
Among the available recent reviews, specific praise is minimal. The small percentage of five-star ratings suggests some customers have had satisfactory experiences, but detailed positive feedback is not prevalent in the current review sample.
What are the most common complaints about Foot Locker Australia?
Shoppers frequently report long shipping delays, incorrect items or sizes arriving, orders being cancelled without notice despite showing in-stock status, refunds taking two weeks or longer to process, and exchanges being refused or charged at full price rather than the sale price originally paid. Customer service is described as unresponsive and unhelpful in addressing these issues.
Do shoppers recommend Foot Locker Australia?
Based on the review ratings, the vast majority of recent reviewers do not recommend the retailer. Multiple shoppers explicitly state they will not shop there again and warn others to avoid purchasing from Foot Locker Australia due to order fulfillment failures and poor customer service.
How are Foot Locker Australia reviews collected?
RetailCoupons.com collects verified customer reviews from shoppers who have purchased from Foot Locker Australia. Reviews are displayed with star ratings and written feedback to help other consumers make informed shopping decisions. Review ratings reflect individual customer experiences with order processing, product quality, returns, and service.